Stitches Posted 24 Sep 2013 , 3:44pm
post #1 of

I just turned down my first order because I was too busy that week to take it. It was for my best client..........so I feel horrible! Than when asked nicely if I knew anyone else that had decorating skills like mine.................I told her the name of someone else I have seen online. I said I have no idea what her cakes taste like.

 

But now I'm beating myself over the head with guilt!!!!!!!!!!!!!

 

 

God I hate myself!

 

 

Why can't I be a big fat liar? I need someone to tell me it was o.k. to do the right thing, please?

15 replies
cakealicious7 Posted 24 Sep 2013 , 3:53pm
post #2 of

AOk first off you didn't lie to her so why should you feel guilty? Secondly if you were busy then there's not much you can do- don't feel guilty or stressed out its not good for your health lol I'm sure your client understands and you're only human there is only so much you can do :-)

dawnybird Posted 24 Sep 2013 , 4:00pm
post #3 of

Quote:

Originally Posted by Stitches 
 

I just turned down my first order because I was too busy that week to take it. It was for my best client..........so I feel horrible! Than when asked nicely if I knew anyone else that had decorating skills like mine.................I told her the name of someone else I have seen online. I said I have no idea what her cakes taste like.

 

But now I'm beating myself over the head with guilt!!!!!!!!!!!!!

 

 

God I hate myself!

 

 

Why can't I be a big fat liar? I need someone to tell me it was o.k. to do the right thing, please?

It's always okay to do the right thing. That means you're a decent person. That's more important than losing a cake sale. I say "Good for you!"

AZCouture Posted 24 Sep 2013 , 4:12pm
post #4 of

AOh you're a better person than I. I would have crammed it in not to lose that customer...lost sleep, overworked myself, but damnit, I would have kept that person! I'm saying that sarcastically, cause that's not the right thing to do, but I have no backbone with situations like that.

Norasmom Posted 24 Sep 2013 , 4:18pm
post #5 of

Your cakes are probably better anyway, so the customer will come back!  Not worth having a breakdown to fill orders!

therealmrsriley Posted 24 Sep 2013 , 4:21pm
post #6 of

I agree that it was the right thing. Your customer probably respects you even more for being willing to suggest someone else. If this is your best client, then there's a relationship there that they want to keep with you also and you won't lose them for good over one cake. Chin up!

jqualls Posted 24 Sep 2013 , 4:36pm
post #7 of

Girl!  Let it go! If she stops using you because you are too busy, then there is a bigger problem here.  Also, I hope the cakes that you are doing, you are making money off of them.  When i teach, time and time again, I hear people say, "I'm so busy, I had to turn down business".  Remember, just because your busy doesn't mean you are making money. Unless, you do this for fun and don't mind working for free.  I wished I could taste one of your cakes! I be they are amazing!  Wishing you continued success! Xoxo, Jq

jason_kraft Posted 24 Sep 2013 , 4:42pm
post #8 of

AWe've had to turn down orders from our best customers at times, but usually they would order with plenty of advance notice since we made sure to tell them that we book up quickly (and we included this info front and center on our web site).

1234me Posted 24 Sep 2013 , 4:48pm
post #9 of

I turn down orders all the time.  I have been in this business long enough to realize no one is worth cramming for.  And, it isn't fair to those who placed their orders well in advance for you to speed through their orders to get to a last minute one.

 

BUT, I never recommend someone else.  I don't feel comfortable recommend using someone that I have not had experience with or tasted their products.  I would feel bad if my customer had a bad experience with someone I recommended.  So when someone asks me to recommend someone else, I tell them this and tell them to do a search online or on facebook.

BrandisBaked Posted 24 Sep 2013 , 5:02pm

A

Original message sent by AZCouture

Oh you're a better person than I. I would have crammed it in not to lose that customer...lost sleep, overworked myself, but damnit, I would have kept that person! I'm saying that sarcastically, cause that's not the right thing to do, but I have no backbone with situations like that.

Me too.

Stitches Posted 24 Sep 2013 , 5:06pm

Whew......thank-you (she says with tears in her eyes).....even if you were lieing, I appreciate it!

 

I wish I hadn't known anyone else's name. Maybe that person will be too busy because that women is definitely under priced to the point I know she can't be making a profit.....

 

 

I never have said no before, I always find room no matter how few hours of sleep that causes me. I am profitable and never turn away business (thanks for your concern).

 

This time I have a HUGE elaborate sweet table for 200* (which I don't have refrigeration and freezer space for so I have to rent some, which adds onto my time schedule jockeying food around) plus a wedding cake that week. I'm already working over time this week just to get a head of next week........so if you see me posting here again during work hours shoot me, please.

 

Thanks for everyone's friendship!!

cakealicious7 Posted 24 Sep 2013 , 5:19pm

AGood luck with all that work you got planned!!

kikiandkyle Posted 24 Sep 2013 , 5:20pm

AIf I was still in your area I would have offered to come over and help!

I'm sure it will be ok. Sometimes businesses get booked up and we have to roll with it. Better to have to upset this one client one time than jeopardize all your other orders for that week by overextending yourself

ellavanilla Posted 24 Sep 2013 , 5:22pm

She's a good customer because you're a good vendor. She'll be back and she won't wait too long next time! 

jqualls Posted 24 Sep 2013 , 5:23pm

Well said! Jq

maybenot Posted 25 Sep 2013 , 12:22am

Quote:

Originally Posted by 1234me 
 

I turn down orders all the time.  I have been in this business long enough to realize no one is worth cramming for.  And, it isn't fair to those who placed their orders well in advance for you to speed through their orders to get to a last minute one.

 

BUT, I never recommend someone else.  I don't feel comfortable recommend using someone that I have not had experience with or tasted their products.  I would feel bad if my customer had a bad experience with someone I recommended.  So when someone asks me to recommend someone else, I tell them this and tell them to do a search online or on facebook.

I could have written this, too.

 

I tell people that because I'm always the one making the cake that I have no experience with other products, pricing, experience, etc.--and really, that's 90% true.  I'm not so worried about losing a customer as I am about being associated with a cake wreck or sticker shock.............

 

I send people to a local supply shop that keeps business cards of decorators on a bulletin board in the back.  I want the client's choice to be theirs and only theirs.

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