Good bye Satin Ice, I'm sorry, but you've changed

Decorating By howsweet Updated 6 Mar 2014 , 12:45am by nonnyscakes

howsweet Posted 14 Sep 2013 , 8:08pm
post #1 of 63

I've used Satin Ice for about 4 years. And the last six, twenty lb buckets I've gotten were too soft and a pain to use. And adding color to it has become a nightmare. A suspicious person might think they want to sell more of their more expensive pre-colored fondants. It also gets more bubbles in it than it used to and still cracks.


I'm sick of trying to work with this sticky goo. And I'd think it would impossible for a beginner.


I'm going to go back to Pettinice, it's pretty soft, but at least it doesn't separate and crack.

62 replies
howsweet Posted 14 Sep 2013 , 8:12pm
post #2 of 63

Vent over :grin:

Punkilicious Posted 14 Sep 2013 , 8:57pm
post #3 of 63

I couldn't agree with you more. I don't do a lot of fondant covered cakes so I do not go through as many 20lbs buckets, but the last two have been horrible to work with. It is so soft and sticky, and by the time I have gotten all the air bubbles out as I roll it, the stuff is ready to start cracking!

cakesbycathy Posted 14 Sep 2013 , 9:31pm
post #4 of 63

I quit using SI over a year ago.  Constantly got elephant skin.  I make MMF now.  Cheaper and I like the taste much better.  ;-D

BatterUpCake Posted 14 Sep 2013 , 9:35pm
post #5 of 63


Originally Posted by howsweet 

Vent over :grin:


DO you have a Restaurant Depot?

IAmPamCakes Posted 14 Sep 2013 , 9:37pm
post #6 of 63

AI thought it was just me lately. I opened a new bucket a couple cakes ago, and it's such a hassle! Sticky &overly stretchy. My cakes have bubbled more than ever. I thought I kept screwing up every step of the way. (Of course, I could possibly be screwing up, but this bucket is definitely different.

BatterUpCake Posted 14 Sep 2013 , 9:43pm
post #8 of 63

That's where i bought mine. 15lbs for $40

howsweet Posted 14 Sep 2013 , 9:47pm
post #9 of 63

Yay! I hope they have it here, too! That's less than I've been paying for Satin Ice and Pettinice is better fondant- at least it was then. I switched to Satin Ice because it was cheaper back then, but the price has gone up and up...

LisaNZ Posted 14 Sep 2013 , 9:49pm
post #10 of 63

APettinice, is that fondant or just icing? Sorry I'm new

BatterUpCake Posted 14 Sep 2013 , 10:51pm
post #11 of 63
Norasmom Posted 15 Sep 2013 , 1:47am
post #13 of 63

Someone should let the manufacturer of SI know.

icer101 Posted 15 Sep 2013 , 3:44am
post #14 of 63

I too love pettinice.

icer101 Posted 15 Sep 2013 , 3:44am
post #15 of 63

I too love pettinice.

RubinaD Posted 15 Sep 2013 , 3:49am
post #16 of 63

AI was having the same problem. I sent Satin Ice an email complaining about their product about a month ago, and have yet to hear from them. I have heard good things from fondarific, so I think I will try then. I

vgcea Posted 15 Sep 2013 , 7:09am
post #17 of 63

AThe RD on Bissonnet barely has anything for the average caker. They don't even have cake flour. I'm almost certain they don't have fondant. Might want to try the other location.

hbirki01 Posted 15 Sep 2013 , 12:29pm
post #18 of 63

AI'm in Australia and my local cake shop stocks only fondarific and pettinice! I find that if you live in a humid climate like I do, fondarific may be an issue because it sweats. It tastes good because of the chocolate in it has a long work time! I learnt to use fondant using fondarific However I love pettinice and its cheaper

MustangMollie Posted 15 Sep 2013 , 2:33pm
post #19 of 63

I'm still new at this, but Pettinice is by far my favourite. I battle with Satin Ice to avoid elephant skin :( I've only used fondarific for accent colours or mixing so I can't comment on that. I just bought a 5kg bucket satin ice though ... to mix with Pettinice coloured fondant. I hope it works out ok as I'm making 3 cakes this week (one for a friend, one for my family because I need the practice, and a two or three tier for my son's 2nd birthday).

Cakespirations Posted 23 Sep 2013 , 6:46pm
post #20 of 63

has anyone heard anything concrete. Something has to be different, even if it is a small thing. I used to dread opening that bucket and trying to dig out the first bits, because it would be a brick. Now you can practically pour it out.

Sweetcakegirl Posted 23 Sep 2013 , 7:40pm
post #21 of 63

@Rubina I use Fondarific all the time.  I like the taste and how it works better than Satin Ice.  The only problem I have ever ran into with Fondarific is sometimes it sticks to my equipment.


I still use Satin Ice for some of the colors due to it hardening more than Fondarific.  I even tried to mix the two together and try that =)


There are plenty of places to get Fondarific online, but I found:  to be one of the most reasonable places to purchase from.


The other thing that is great about Fondarific is the two ladies that started  it.  I called them many times and spoke to Laura, and it was always a pleasure talking with them.


Let me know if you need any advice on using Fondarific


@Cakespirations What I have heard from a friend of mine, and again this is just hear say is that Satin Ice is trying to break into the food-service channel (supermarkets). They may be running into some Q&A problems due to keep costs low for buyin with their new Box pack

tdovewings Posted 23 Sep 2013 , 7:47pm
post #22 of 63

Yes, something has changed! It not what it use to be. I've inquired several times and they ask for the lot number to check it out and they always come back with some tips they have posted on their website. They keep saying they haven't changed anything, but I don't believe them. It only does an okay job if I have an old bucket of Satin Ice that has been sitting around for about 6 months. 

RubinaD Posted 23 Sep 2013 , 7:48pm
post #23 of 63

@Sweetcakegirl, thank you so much for the all your input. I really appreciate it. I will check the site out that you suggested.


I did finally hear from Satin Ice, nothing concrete however.  They are trying to narrow down the product batch and see if that is the issue. I am still waiting to hear back for a few days now. We will see.

BatterUpCake Posted 23 Sep 2013 , 10:46pm
post #25 of 63

The black SI sucked...then right after that they marked it down on GSA

tdovewings Posted 23 Sep 2013 , 10:50pm
post #26 of 63

Funny that you say that, because I find the colored Satin Ice fondant to work quite well, even the ivory, but not white.

BatterUpCake Posted 23 Sep 2013 , 11:00pm
post #28 of 63

I found the black to be awful gooey. It was within the last 2 months. I got Pettinice now and I love it.

howsweet Posted 23 Sep 2013 , 11:03pm
post #29 of 63

One wonders if Satin Ice is having production problems. The timing of that coincides with when I got that really bad batch.


I'm still looking for a local Pettinice supplier.

BatterUpCake Posted 23 Sep 2013 , 11:14pm
post #30 of 63

Didn't you say you just signed up with restaurant depot?

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