cakeymom Posted 30 Aug 2013 , 1:24am
post #1 of

Of course when I try to use my edible printer to print some 3" circles it's after hours and Icing Images is closed.  icon_cry.gif  I just tried it twice and the first time I had the clear part of the sheet facing up.  WAY OFF CENTER!!!  Then I put the clear end in first much better but STILL printing off to the left.  I followed the instructions to the tee.

 

And on the bottom two circles a small portion of the bottom of the image was cut off. 

 

What a waste of two sheets.

 

Any suggestions on what to do will be greatly accepted???????

 

Cakeymom

5 replies
cakeymom Posted 30 Aug 2013 , 1:32am
post #2 of

I am beginning to wonder if the only way that I'll be able to get 3" circles is to use full frosting sheets and cut the images out with punches.

 

Very upset......

 

Cakeymom

tiggy2 Posted 30 Aug 2013 , 11:58am
post #3 of

Have you contacted Debbie at icingimages?  She is very helpful and can walk you through getting them lined up.

cakeymom Posted 30 Aug 2013 , 2:19pm
post #4 of

Spoke to Laurie and she was very helpful.  I will give it a try tonight.  I wish I worked close enough to home to run there during lunch. 

 

I was upset last night but I feel better today and they(Icing Images) are helpful and support the products they sell.  I love this because customer service has become a dinosaur.

 

Cakeymom
 

tiggy2 Posted 30 Aug 2013 , 4:32pm
post #5 of
Quote:
Originally Posted by cakeymom View Post

Spoke to Laurie and she was very helpful.  I will give it a try tonight.  I wish I worked close enough to home to run there during lunch. 

 

I was upset last night but I feel better today and they(Icing Images) are helpful and support the products they sell.  I love this because customer service has become a dinosaur.

 

Cakeymom
 

Their customer support is the best I've found in a long time.  Good luck!

cakeymom Posted 9 Sep 2013 , 2:32pm
post #6 of

Ok, I finally had a chance to try it again based on the helpful suggestions from Icing Images.  And the circles lined up much better.  I had to tweak the margins settings a little but it worked fine.

 

My only is issue is that the pin feeds are leaving lines of little dots down my frosting sheets.  I cleaned the pin feeds off per the Icing Images instructions online and it stopped for my first printing and then reappeared for my second printing and the images that I printed the first time were not images that required a great deal of ink????

 

I have an iP3600 Canon printer.  Any suggestions would be helpful.

 

Cakeymom

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