How To Reply??

Lounge By sixinarow Updated 9 Aug 2013 , 5:03pm by DeliciousDesserts

sixinarow Posted 9 Aug 2013 , 2:58pm
post #1 of 6

Hi all,

I need some advice from experienced bakers. Let me start by saying, I am small time icon_biggrin.gif, a few client cakes a month until recently and the last 2 months have been a little busier.  I'm completely legal, so let's get that out of the way!  Here's my question.

 

 I just put up a facebook page and website last week, so I'm glad to be getting inquiries, but even though my prices are listed under my FAQ, it doesn't seem to help the sticker shock some people get.

I'm happy with my prices, but I'm looking for some advice on how to respond to certain situations.

 

Today, I received an pm on my facebook page about a lady wanting either an open book or stacked book cake. She was pretty vague, so I followed up with some questions and asked if she had examples of what she was wanting. She sends me back this

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and this

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So I replied that my 3D sculpted cakes start at $175 and go up based on size and design details that she wants on the cake. I asked her what her budget was and her response was that she didn't know if she wanted to pay that much, the cake was only for 25 people and she likes the open book one best. 

 

What should my professional response be?  She never responded with a budget.

Thanks for the advice...can you see my green showing?icon_redface.gif

5 replies
DeliciousDesserts Posted 9 Aug 2013 , 3:12pm
post #2 of 6

ASadly, most people don't read the FAQ. You will forever get questions you've already answered.

Most times, they don't read the consultation guide or policies & procedures contract.

I would immediately take it to MSG. Don't let things like this be on the feed. "Mrs x, I've sent you a PM. The cost of my cakes is influenced by many factors including blah blah blah. I look forward to providing a quote based on your specific needs."

Mrs. x, it's easier for me to stay within your budget if I know what it is. The type of cake can be created in a range of $a-z depending on size & level of detail. In order to offer a specific quote, I'll need to know how many you want to serve, flavored & fillings, & a general budget. The minimum cost of this type of cake is $ & serves y.

sixinarow Posted 9 Aug 2013 , 3:55pm
post #3 of 6

Thank you!

It is all in a private message and not on my wall!

I'm not good at wording things -- I love your response!

Thank you, we'll see what happens!

jennicake Posted 9 Aug 2013 , 4:10pm
post #4 of 6

ADelicious, you always have a fantastic, tactful response!

sixinarow Posted 9 Aug 2013 , 4:16pm
post #5 of 6

She msg'd me right back saying I was way out of her budget. I kind of figured with her first response!

But now I have my DD script on file to refer to with other requests!!

Thank you!

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DeliciousDesserts Posted 9 Aug 2013 , 5:03pm
post #6 of 6

AAww y'all made my day. Thanks for the compliments.

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