Fed Up With Late Pick-Ups!

Lounge By as you wish Updated 22 Jul 2013 , 8:59am by daryll

as you wish Posted 20 Jul 2013 , 2:02pm
post #1 of 27

AI am thinking about charging a fee of $5/half hour for people showing up late for their cake. I am so tired of waiting around for hours for people to get their cake and not contacting me about being late. It's so rude! Does this happen to everyone or am I some kind of magnet for ignorant people?

26 replies
LizzieAylett Posted 20 Jul 2013 , 2:47pm
post #2 of 27

I'm not sure where I read it, but there's a tale of the nursery who was having difficulty with parents coming late to pick up their child, so they instituted a fine system of something like 50c per minute late to discourage parents from doing it.  The problem they found was that parents were more likely to be late, as they felt that it was well worth it for the amount of the fine.

 

My point is, make it painful enough a charge to be a real deterrant, and not just a way for them to justify keeping you waiting.
 

as you wish Posted 20 Jul 2013 , 3:56pm
post #3 of 27

AThat is a good point. If I'm going to do it I should make it huge! At the rate things are going the late pick up fee could become my largest area of profit! LOL

buglady Posted 20 Jul 2013 , 4:01pm
post #4 of 27

Way back when...I worked in Childcare and we had a real problem with late pick ups.  We started charging $5 per minute. Believe me it didn't take very long for the late parents to get the message. All the money went to the person who had to stay with the kids. 

as you wish Posted 20 Jul 2013 , 4:33pm
post #5 of 27

AI used to work at a summer camp and we had the same problem there. I always felt so bad for the kids who's parents were late. You would think after a week they would miss them enough to pick them up on time.

as you wish Posted 20 Jul 2013 , 4:38pm
post #6 of 27

AThis morning's late pickup finally arrived. She loved the cake, she oohed and aahed, she put the 2-tiered cake [B]on her friend's lap[/B]!

jason_kraft Posted 20 Jul 2013 , 4:40pm
post #7 of 27

AI dealt with this problem by giving customers a one hour pickup window. If the customer hadn't arrived yet ~45 minutes into the window I would give them a call letting them know that I would not be available after the window was over and asking when they wanted to reschedule their pickup for if they could not make the window. Since the majority of the customers needed the cake that day, they would invariably be there promptly.

liz at sugar Posted 20 Jul 2013 , 5:34pm
post #8 of 27

I agree with Jason - give them a window, tell them you won't be there past the window, and pickups not made will need to be arranged for during the next business day.

 

Liz

as you wish Posted 20 Jul 2013 , 5:38pm
post #9 of 27

AA one hour window is a much more sober, reasonable, realistic plan, to be sure. Also much better than my other idea of locking the door and throwing the cake in the trash! ;)

buglady Posted 20 Jul 2013 , 10:38pm
post #10 of 27

AYes that is a better plan but sometimes you just wish you could take a big ole slice...my bad..lol

as you wish Posted 20 Jul 2013 , 11:35pm
post #11 of 27

AWouldn't it be funny if they arrived to find my family sitting around the table eating their cake!

sixinarow Posted 20 Jul 2013 , 11:52pm
post #12 of 27

I have a 30 minute pick-up window, if they miss it, it's up to MY convenience to re-schedule. icon_wink.gif

LKing12 Posted 21 Jul 2013 , 12:14am
post #13 of 27

On Saturday mornings, I give customers a two hour window to pick up their cake.  I tell them that I will be leaving to make deliveries and I have never had anyone be late.  I guess there will be a first time.  But, it is just rude not to call and let a person know that you are running late!
 

kvand Posted 21 Jul 2013 , 1:45am
post #14 of 27

I have this same problem! I have started giving people a half hour window and telling them I have another appointment right after so they need to be on time.  If there is only 10 min remaining in the appointment and they haven't arrived I call them and tell them I can't wait for them and reschedule to another time.  I hate waiting for people! some are so inconsiderate! I had one girl not show up after an hour and a half of waiting I called her and she said she would be right there.  When I asked how long because I had to leave in 10 for another appointment she said she was in the Costco lineup and had to make a couple more stops on the way! (Costco is about 25 min from me without factoring in two other stops) I told her she would have to reschedule and my next available time for pick up was 4 hours later.  ( my appointment was taking my kids to the beach - - she didn't need to know that) Thankfully I have my commercial kitchen in my house so if I really don't have anywhere to be it doesn't bother me that much because I will just enjoy the time with my kids.

scrumdiddlycakes Posted 21 Jul 2013 , 4:56am
post #15 of 27

I simply stopped allowing pick ups, haha, my patience level hovers very slightly above zero.

I gave 1 hour of grace, then they rescheduled, at my convenience. I would call at the 30 minutes mark and let them know they had the option to reschedule or be there within half an hour.

Annabakescakes Posted 21 Jul 2013 , 5:27am
post #16 of 27

A

Original message sent by as you wish

Wouldn't it be funny if they arrived to find my family sitting around the table eating their cake!

I would pay to see their faces!

buglady Posted 21 Jul 2013 , 3:50pm
post #17 of 27
Quote:
Originally Posted by Annabakescakes 

Quote:
Originally Posted by as you wish 

Wouldn't it be funny if they arrived to find my family sitting around the table eating their cake!

I would pay to see their faces!

Yes so would I.  Bad pet peeve of mine.  I think it is rude to be late somewhere, 

brendajarmusz Posted 21 Jul 2013 , 9:01pm
post #18 of 27

AI hate being late and hate others being late, i had an order for this one girl and after finding out where she lived it was 45 min. Away but i was going to be in her area that day so i told her if she wanted to meet me at such in such place at said time i would save her a long trip. For her it would be maybe 7-9 min to come pick it up where i was going rather her driving 1 hour. She thanked me and said awesome etc. So im waiting and waiting i call her 10 min after she was already suppose to be their and she tells me " oh sorry my fiance took my car and i didnt know it". She then tells me she will be right there. Time passed i was waiting another 38 min. Besides what i had already waited. I was mad!!! She knew it too and I'll never do an order for her again. 1 how do you not know your fiance took your car and 2 if you have to be somewhere at a certain time then you will have to leave in advance so thus knowing in advance you dont have a car and still not even calling me at all till i called her when she was already late. Grrrrrr lol. It's just rude!!! I do love Jason's idea though. Thank you for letting me vent, i know where you are coming from.

as you wish Posted 21 Jul 2013 , 11:13pm
post #19 of 27

A

Original message sent by brendajarmusz

I hate being late and hate others being late, i had an order for this one girl and after finding out where she lived it was 45 min. Away but i was going to be in her area that day so i told her if she wanted to meet me at such in such place at said time i would save her a long trip. For her it would be maybe 7-9 min to come pick it up where i was going rather her driving 1 hour. She thanked me and said awesome etc. So im waiting and waiting i call her 10 min after she was already suppose to be their and she tells me " oh sorry my fiance took my car and i didnt know it". She then tells me she will be right there. Time passed i was waiting another 38 min. Besides what i had already waited. I was mad!!! She knew it too and I'll never do an order for her again. 1 how do you not know your fiance took your car and 2 if you have to be somewhere at a certain time then you will have to leave in advance so thus knowing in advance you dont have a car and still not even calling me at all till i called her when she was already late. Grrrrrr lol. It's just rude!!! I do love Jason's idea though. Thank you for letting me vent, i know where you are coming from.

I would have been fuming!

Annabakescakes Posted 21 Jul 2013 , 11:39pm
post #20 of 27

A

Original message sent by brendajarmusz

I hate being late and hate others being late, i had an order for this one girl and after finding out where she lived it was 45 min. Away but i was going to be in her area that day so i told her if she wanted to meet me at such in such place at said time i would save her a long trip. For her it would be maybe 7-9 min to come pick it up where i was going rather her driving 1 hour. She thanked me and said awesome etc. So im waiting and waiting i call her 10 min after she was already suppose to be their and she tells me " oh sorry my fiance took my car and i didnt know it". She then tells me she will be right there. Time passed i was waiting another 38 min. Besides what i had already waited. I was mad!!! She knew it too and I'll never do an order for her again. 1 how do you not know your fiance took your car and 2 if you have to be somewhere at a certain time then you will have to leave in advance so thus knowing in advance you dont have a car and still not even calling me at all till i called her when she was already late. Grrrrrr lol. It's just rude!!! I do love Jason's idea though. Thank you for letting me vent, i know where you are coming from.

Similar thing happened to me recently. I have this regular customer with 4 daughters (by 4 women) who has to get a 2 tier for all of them, so the baby momma's don't say he is treating them different.... And the poor guy is scared to transport them! So a month ago I stuck his cake in the freezer an hour before he was supposed to be here, and then took it out after 2 hours, and called. The current girlfriend answered and said she was leaving now, it would be 20 minutes. So 45 minutes later she called and said she was waiting for Duke Energy to check her meter. O.o So it would be another hour. So I take the cake back out if the freezer and wait 30 minutes and put it back in... Another hour later, I call again and get the daddy, and he says it'll be 3:30, original pickup time was 10 am. So then at 3:00 I put it BACK in the freezer, and he doesn't get there til 4:45. I had to go deliver a wedding, so I wasn't here, but DH took care of him, and the cake was air brushed, and it looked all spotty. Oh well! The cake was paid for, and he gets all his cakes from me, and spends a lot of money on them. His current girlfriend (i did a cake for her to) has a daughter and is pregnant, so I did ask that they please narrow down a time, for the next cake.... ;-)

KoryAK Posted 22 Jul 2013 , 2:56am
post #21 of 27
Quote:
Originally Posted by LizzieAylett 

I'm not sure where I read it, but there's a tale of the nursery who was having difficulty with parents coming late to pick up their child, so they instituted a fine system of something like 50c per minute late to discourage parents from doing it.  The problem they found was that parents were more likely to be late, as they felt that it was well worth it for the amount of the fine.

 

My point is, make it painful enough a charge to be a real deterrant, and not just a way for them to justify keeping you waiting.
 


Freakonomics - and this was the first thing I thought of too :)

Annabakescakes Posted 22 Jul 2013 , 3:04am
post #22 of 27

A

Original message sent by KoryAK

[QUOTE name="LizzieAylett" url="/t/761272/fed-up-with-late-pick-ups#post_7418875"] I'm not sure where I read it, but there's a tale of the nursery who was having difficulty with parents coming late to pick up their child, so they instituted a fine system of something like 50c per minute late to discourage parents from doing it.  The problem they found was that parents were more likely to be late, as they felt that it was well worth it for the amount of the fine.

My point is, make it painful enough a charge to be a real deterrant, and not just a way for them to justify keeping you waiting.

  [/QUOTE]

Freakonomics - and this was the first thing I thought of too :)

My daycare had this too, I think it was $5 for every 5 minute increment, so if you were 6 minutes late, it was $10.

brendajarmusz Posted 22 Jul 2013 , 3:32am
post #23 of 27

A@ Annabakescakes, all i can say is wow!!! Wow to the entire family craziness an wow, wow to the way they handled picking up the cakes from you, that is just rude and insane and disrespectful. You handled it better than most people would have.

Annabakescakes Posted 22 Jul 2013 , 3:54am
post #24 of 27

A

Original message sent by brendajarmusz

@ Annabakescakes, all i can say is wow!!! Wow to the entire family craziness an wow, wow to the way they handled picking up the cakes from you, that is just rude and insane and disrespectful. You handled it better than most people would have.

Once, he ordered a cake for a Wednesday, and then said it would be for Saturday, and then rescheduled for the following Saturday. It was already baked and decorated, AND PAID FOR, so I just stuck it in a box, and stuck it in the freezer. It is irritating, but he spends $150-240 a month here, and he is so stinking cute he makes my knees weak. And he smells SOOO good. I can totally see how he has all these baby mamas. lol :grin:

mcaulir Posted 22 Jul 2013 , 7:28am
post #25 of 27
Quote:
Originally Posted by Annabakescakes 


Once, he ordered a cake for a Wednesday, and then said it would be for Saturday, and then rescheduled for the following Saturday. It was already baked and decorated, AND PAID FOR, so I just stuck it in a box, and stuck it in the freezer. It is irritating, but he spends $150-240 a month here, and he is so stinking cute he makes my knees weak. And he smells SOOO good. I can totally see how he has all these baby mamas. lol icon_biggrin.gif

Love it! I can see the contract: "One hour pickup window, unless you make the baker's knees weak, in which case, come whenever you like and she'll be drooling at the window." icon_wink.gif

Annabakescakes Posted 22 Jul 2013 , 7:31am
post #26 of 27

A

Original message sent by mcaulir

[QUOTE name="Annabakescakes" url="/t/761272/fed-up-with-late-pick-ups/15#post_7419398"] Once, he ordered a cake for a Wednesday, and then said it would be for Saturday, and then rescheduled for the following Saturday. It was already baked and decorated, AND PAID FOR, so I just stuck it in a box, and stuck it in the freezer. It is irritating, but he spends $150-240 a month here, and he is so stinking cute he makes my knees weak. And he smells SOOO good. I can totally see how he has all these baby mamas. lol :D [/QUOTE] Love it! I can see the contract: "One hour pickup window, unless you make the baker's knees weak, in which case, come whenever you like and she'll be drooling at the window." icon_wink.gif

Exactly!

daryll Posted 22 Jul 2013 , 8:59am
post #27 of 27

AAnna and Mcaulir you crack me up!!

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