jenhub88 Posted 12 Jul 2013 , 7:19pm
post #1 of

So I am a newbie, please be gentleicon_lol.gif

 

I decorated a 3 tier cake with buttercream, one layer has a fondant checkerboard.  At the last minute the customer rescheduled the party for next week.

 

Do I freeze the cake, which is already partially assembled?

 

Or do I just keep it refrigerated?

 

Please, please help.  I don't want to waste 2 days of work.

 

Jen

16 replies
tjgett Posted 12 Jul 2013 , 7:25pm
post #2 of

That's a tough one.  In all honesty, I would give her the cake you just finished, which she should pay you the total amount for, then if she wants another one in a week, she'll have to pay you for that one as well.  You should be paid for what you've already done...it's not your fault that the party is rescheduled.

Smckinney07 Posted 12 Jul 2013 , 7:28pm
post #3 of

AWhen was the cake due and when did they call to postpone? Have they paid you already?

I would like to tell you to give it to them with directions on how to store it. It sounds like a last minute postponement which really sucks.

jenhub88 Posted 12 Jul 2013 , 7:40pm
post #4 of

They called yesterday.  If I give it to her how can she store it?

shannycakers Posted 12 Jul 2013 , 7:50pm
post #5 of

Tell her the cake is completed. and its good for however many days.. you are not responsible to store it past the original due date, and deliver it to her asap. She can store it in her freezer or frig, whichever she has available.  If someone asked me to store a cake for a week.. um no chance..

shannycakers Posted 12 Jul 2013 , 7:50pm
post #6 of

Tell her the cake is completed. and its good for however many days.. you are not responsible to store it past the original due date, and deliver it to her asap. She can store it in her freezer or frig, whichever she has available.  If someone asked me to store a cake for a week.. um no chance..

jenhub88 Posted 12 Jul 2013 , 7:53pm
post #7 of

She has an extra fridge, will it last a week?

shannycakers Posted 12 Jul 2013 , 7:59pm
post #8 of

It depends on the recipe, but honestly it is not your problem that she cancelled the cake and changed the date.... you are under no obligation to re create the cake a week later.  I did this one time for a client a few years ago and it was a disaster, I suggest you drop the cake off, get paid and wash your hands of this mess, unless she is your BFF.

 

What if she decides that the party is post poned again....next week. That is exactly what happened to me, and I never got paid. After that I drop the cake off when its due, no exception and paid up front deposit from people you dont know.

Smckinney07 Posted 12 Jul 2013 , 8:02pm
post #9 of

AYou can separate the tiers (I don't know how large they are) put them in individual boxes then a bag (a garbage bag if too large) and into the fridge. Then pull them out, let sit on the counter still wrapped until they reach room temp. Similar to a top tier wedding cake.

jenhub88 Posted 12 Jul 2013 , 8:03pm

She is a good friend and knows lottttts of people which would really help me.  

 

I don't think she would reschedule again, it was a true family emergency.

jenhub88 Posted 12 Jul 2013 , 8:05pm
Quote:
Originally Posted by Smckinney07 

You can separate the tiers (I don't know how large they are) put them in individual boxes then a bag (a garbage bag if too large) and into the fridge. Then pull them out, let sit on the counter still wrapped until they reach room temp. Similar to a top tier wedding cake.

So they will last a week in the refrigerator or should I freeze them?

Smckinney07 Posted 12 Jul 2013 , 8:10pm

AI agree with Shanny, to give them the cake. They ordered it, you made it, and you shouldn't have to remake it. But it should be just fine for a week (fondant in the fridge is a debatable topic but as long as she doesn't touch it until its dry you shouldn't have a problem-regardless its not your fault). If you want to go over there and assemble it next week you could do that, I would if it wasn't far (or you could charge an additional delivery fee if it is far) and they were being nice about it. Your giving them the experience and going the extra mile to help accommodate their issues, people remember things like that.

Smckinney07 Posted 12 Jul 2013 , 8:16pm

AYou said they had an extra fridge, so I said refrigerate. You could do either, it's only a week. Personally I'd probably freeze it.

Annabakescakes Posted 12 Jul 2013 , 8:27pm

I would freeze it for 5 days, in a box, wrapped in a bag or plastic wrap, then take it out the night before and set it on the counter wrapped. I have had this happen, but I have the space, and it was paid for, so it was fine. I never do cakes that aren't paid for, so it takes a lot of stress off. If you don't have the space, then have her come get it. Collect your money and give her freezing instructions.

jenhub88 Posted 12 Jul 2013 , 8:52pm

Thanks everyone

 

I am going to freeze it and hope for the best.  I think going the extra step will help with PR lol.

 

Will post pics when its all done.

 

Jen

RitasDecliciousCreations Posted 12 Jul 2013 , 9:08pm

Me, personally, I would deliver the cake to her.  Unless she's a repeat customer, that customer may reach out to you and complain the cake was too dry, tasted old, etc....just to avoid paying for the cake and/or demanding a refund.  Customers are sneaky...very sneaky.  Just my two cents.

kikiandkyle Posted 12 Jul 2013 , 9:25pm

ABe sure she knows you won't be remaking the cake unless she pays for a new one though.

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