ASo I am making a birthday cake for a one year old whose party is on the 22nd of june.My mother in law passed away yesterday and we'll be leaving town (to be with my husbands family) in a couple of days. if I don't make the cake tomorrow and the next day I'm not sure il be able to do it.Should I just cancel? Or should I offer to give it to her a week early? Have you ever given a cake a week early? Common occurence I'm just not aware of?Its one 10" cake and two 6" smash cakes.
AUgh I just accidentally posted this in the spanish board.
Personally I would cancel and give the customer all their money back...do you have another decorator in the area who could take this on for you?
This is an unforeseen event, and it is not unacceptable to cancel an order for a death in the family. However, I would do everything possible to make sure the client has an alternative source.
AAll we have is publix and winn dixie. And we really could use any extra moneybto help pay for the the cremation. :(.
Make and decorate the cakes. Individually box the cakes. Wrap each box in a layer of plastic wrap and a layer of foil. Place boxes in freezer. Night before delivery/pick up, place still wrapped boxes in fridge. 2-4 hrs. before delivery/pick up, place wrapped boxes on counter. Immediately before delivery/pick up, remove wrappings. Cakes will be fine.
Make cakes, give to customer wrapped and tell her to follow above instructions EXACTLY as written.
AWill that still work if I have the clear plastic cases for the cakes and not a box?
Agreed. If that is the only alternative, and the customer agrees to it, then you will have to make, freeze and give to the customer. However, I would probably also offer a 10% discount for their understanding.
Will that still work if I have the clear plastic cases for the cakes and not a box?
No, I wouldn't suggest using those. The idea here is that the condensation goes into the cardboard box and not onto the cake. With plastic, there is no absorption, the condensation will form on the inside of the plastic and could drip onto the cake.
AHow should I say to her. I told her that I can still do the cake, its just a matter of storage. And she said, will it still be fresh and taste ok?
AWell that's all I have. Idk what to do.
ANevermind. She just said she would get it somewhere else
AI hope I didn't make myself look unprofessional. This was my first order :(.
Right now you have other things to focus on, so don't worry so much about this customer. Maybe she will not be a customer in the future, but I'm sure all of us at one time or another have dealt with similar situations we wish we had handled better or more professionally. We learn and move forward.
Please accept my condolences on the death of your MIL. Hugs!