So I have a question for all of you bakers.    Our Goddaughters Mother asked me two months ago to make her a very intricate two tiered hello kitty birthday cake.  I agreed.   Throughout the two month time span, I would send her texts about size, flavors, etc.  We never received a formal invitation for the party.  I had to text her to see what time the party was and where it was being held.  I shopped for all the ingredients, etc. that I needed.  Two days ago, I told her the costs of the cake would be $130 but I would do it for her for $100.  She told me she couldn't afford the cake and cancelled the entire order even after I told her that I already purchased everything.  

 

My husband thinks that I am over-reacting.  I told him that this is my business and it's not FREE.  I told him that I didn't feel comfortable going to the birthday party.  He thinks I am being silly and should just forget it.    Thoughts, comments??????     HELP!!!

AIf the customer never agreed to a price for the order, there was no order to begin with.

I have to agree with Jason. You should've sent her an invoice with the cost months ago, when it was ordered. I would go to the party, smile and snicker behind my hand when you see what she wound up with after she refused your cake. She may just get it after she sees what her dollar gets her. Don't say a word. Not one!

I never buy anything specific to an order until I get a 50% deposit from the customer. You'd just have to take this as a learning experience, unfortunately.

 

Agree with Anna, not a word about the cake at the party.

A

This. Plain and simple. If you are a business you should treat all orders the same.