Maybe I worry to much but I always feel funny about a customer tipping me when I deliver a cake. Obviously they liked the design but What if they don't like the way it taste.(what if this time, I over cooked it, etc.) I always feel sick to my stomach (tips make it worse) until I receive the email that says the cake was great. Not sure what I will do, if they say, that cake was not very good. I try to give the tip back.
Anyone else worry? How do you deal with it?
If you make cakes and sell them, they should be good! People on this forum say they get complaints, e.t.c about the taste/flavor of the cake, but please, the customers are cheap and want their money back....
I say take the tip, and don't feel guilty!!!
I charge enough that no one tries to tip me. Do you tip an artist when you buy buy a painting or a jeweler when you buy a piece of jewelry? Of course not-- so on the art side of the question, no tipping. Do you tip at the grocery store? I don't think so. So no tip on the food side either. Charge enough so they don't feel sorry for you and feel you need a tip. Tipping is for underpaid service personnel--at least in my not so humble opinion.
AI take the tip as a gesture of appreciation from the client. I'm confident that my cake tastes as good as it looks, so I'm not worried about that. Some people feel like they have to tip every service person they meet. I think I have been tipped on almost every delivery I've made. Pick ups, not so much.
I charge enough that no one tries to tip me. Do you tip an artist when you buy buy a painting or a jeweler when you buy a piece of jewelry? Of course not-- so on the art side of the question, no tipping. Do you tip at the grocery store? I don't think so. So no tip on the food side either. Charge enough so they don't feel sorry for you and feel you need a tip. Tipping is for underpaid service personnel--at least in my not so humble opinion.
I get tipped quite often, mainly for weddings, and it certainly had nothing to do with me under charging, lol.
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A lot of bridal magazines/sites tell you that you should tip caterer, dj, planner, etc, so I think a lot of brides just assume it's proper etiquette.
Be gracious and say thank you. If you feel you must, politely say it is not necessary and then when they insist, accept and say thank you.
Interesting, Scrumdiddlycakes. I am usually paid for weddings three weeks before the date. When I deliver I see someone from the venue and usually the caterer but except in rare cases I don't see see anyone from the bridal party. When do they have an opportunity to give you a tip? All those other folks are there at the end of the party. I'm curious about what percentage people tip for cake? Do they just casually hand over an extra $100.00 - $200.00 for a 10 - 20 percent tip? I wouldn't mind an extra 20 percent on a $1500.00 cake, I guess, but I don't see it happening.
AMost of the tips we get are when we deliver party cakes, the tips are usually in the 10-20% range (in addition to our $1/minute delivery charge).
AThe rule that brides are told is that you don't need to tip the actual owner of the business,but if it's a delivery person etc you can. Some people just tip everybody, it's nice but not necessary.
AI haven't received a tip ( monetary or otherwise).. But, if one were given I would it and say thanks. Think about it.. You would tip a delivery boy/girl for delivering groceries, a pizza, etc. it should be alright to accept a gratuity for delivering your cake
All of the "tips" I have gotten are people rounding up. I have an at home cake business. I charged someone 47 for a cake I did and she gave me 50. I offered her the change and she said to keep it. I always just accept it. I feel like it makes it awkward if I try to offer it back.
A
Original message sent by costumeczar
The rule that brides are told is that you don't need to tip the actual owner of the business,but if it's a delivery person etc you can.
It's funny that no one expects the delivery person to also be the business owner. I've gotten emails and calls from customers complimenting the delivery guy on how much time he spent making sure the cake was as expected, explaining the ingredients and allergens in the cake, directions for refrigerating and freezing, etc.
I never did find a way to tell these customers that I was also the delivery guy without sounding awkward, instead I would just say that I'd pass on the compliment. :D
All of the "tips" I have gotten are people rounding up. I have an at home cake business. I charged someone 47 for a cake I did and she gave me 50. I offered her the change and she said to keep it. I always just accept it. I feel like it makes it awkward if I try to offer it back
This is what happens to me.
It's funny that no one expects the delivery person to also be the business owner. I've gotten emails and calls from customers complimenting the delivery guy on how much time he spent making sure the cake was as expected, explaining the ingredients and allergens in the cake, directions for refrigerating and freezing, etc.
I never did find a way to tell these customers that I was also the delivery guy without sounding awkward, instead I would just say that I'd pass on the compliment.
'Yes, he is pretty great!'
It's funny that no one expects the delivery person to also be the business owner. I've gotten emails and calls from customers complimenting the delivery guy on how much time he spent making sure the cake was as expected, explaining the ingredients and allergens in the cake, directions for refrigerating and freezing, etc.
I never did find a way to tell these customers that I was also the delivery guy without sounding awkward, instead I would just say that I'd pass on the compliment.
I always reply "and he's a handsome SOB too"
I've been tipped a few times. My first bride told me there was an envelope at the front desk of the hotel. She is a wedding planner so I figured it was common. It was about 10% if I remember correctly. I've been tipped for one other wedding. Usually when people tip me, it's from rounding up with a cash purchase. We use square for our credit card transactions and I've disabled the tipping option; it just makes me feel uncomfortable and like I'm asking for a tip.
I figured once we open our retail space, I would use an tips given to give my staff a fantastic party. My friend worked at a Starbucks on a college campus and they weren't technically allowed to accept tips. People would still insist so they would put the tips away and have a bonding party once they had enough reserved.
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Original message sent by PieceofCakeAZ
[QUOTE name="jason_kraft" url="/t/757593/when-a-customer-gives-you-a-tip#post_7387955"] It's funny that no one expects the delivery person to also be the business owner. I've gotten emails and calls from customers complimenting the delivery guy on how much time he spent making sure the cake was as expected, explaining the ingredients and allergens in the cake, directions for refrigerating and freezing, etc.
I never did find a way to tell these customers that I was also the delivery guy without sounding awkward, instead I would just say that I'd pass on the compliment. :D [/QUOTE] I always reply "and he's a handsome SOB too"
I used to accept them when I was starving in the beginning, but i always felt a little sheepish about it. But now, as the owner, I don't accept them if it's as a tip for the delivery person. I will accept a tip where it's an event where it's considered good luck for them to tip. Don't want to mess with their good luck.
If they are tipping because they are so delighted by the cake, I will accept as the person who made the cake so wonderful.
If I hire a driver, that person may accept a tip.
A tip is "extra, not expected" payment for a job well done. We all put in more thought, research and time than most people realize - - when customers get more than they expect and want to tip you for it, then just accept it, say "Thank you" and go on. Consider it as the customer acknowledging that you went above and beyond for them.
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