theonlynameleft Posted 20 Apr 2013 , 12:37am
post #1 of

I just delivered a wedding cake to the venue & I go inside and everything is black and red.... hmmmm, the roses on my cake are pink....

 

I overhead the caterings saying "I think those roses are supposed to be red".  The bride sent me a pic of the cake she wanted and it had pink roses - we had a lot of correspondence so I went back through everything and sure enough, there was mention of the roses being changed to red which I didn't pick up on.

 

I have just gotten home and honestly am on the verge of tears and feel like I wanna be sick.  The wedding is at the same place where the wedding is so I can't try to quickly make some red roses and put them on as the wedding starts in half an hour.

 

What should I do, how much should I refund them?  Or a discount on their next cake.... what should I do?!?!?!

 

I am so upset and I feel like I have let her down so badly!!!

 

*Photo removed per member's request.

 

52 replies
RubinaD Posted 20 Apr 2013 , 1:03am
post #2 of

if you have the time, could you put real red roses in place? if not the cake looks great, I don't think you ruined their wedding, she may be a little upset but maybe not. The roses don't take up much of the cake. I would offer her a discount on this cake, since it was an error on your side. maybe 20% just to be considered honourable so that you will still have a great reference. I wouldn't offer a discount for the next order, treat each order on it's own. If you give her a discount on this one, she would probably re-order from you again, but maybe not if you offer a future discount, as I would most likely not re-order.

AZCouture Posted 20 Apr 2013 , 1:03am
post #3 of

Dang it. Too bad you couldn't have taken the flowers off and went home and airbrushed them red. 

theonlynameleft Posted 20 Apr 2013 , 1:09am
post #4 of

Wish I had an airbrush, I would have tried to make some more quickly but the venue was at the same place as the ceremony which was starting in 30 minutes so knew I didn't have a hope.

 

I charged her $395 for the cake (10, 8 and 6 inch tiers).  20% would be $79 so do you think that would be a fair refund?  Hopefully she would be happy with that....

RubinaD Posted 20 Apr 2013 , 1:17am
post #5 of

That does seem a little high, are there roses on the back side as well? maybe $60?

jenmat Posted 20 Apr 2013 , 1:19am
post #6 of

Oh my.That stinks. A lot. I'm not sure $79 would be enough, it's a pretty big boo boo. I'm thinking she will want more, but I could be totally wrong. 

Totally feel for ya- it could happen to any of us, especially if the emails went back and forth as some of them do. Ick- my tummy hurts just thinking about this being me. I guess I would have nabbed some from somewhere, taken them to quick airbrush and snuck in to replace- or even quick got silk ones- as long as something red was on the cake. 

Hoping they laugh it off and handle it like the happy newlyweds they hopefully are!

Norasmom Posted 20 Apr 2013 , 1:20am
post #7 of

Pretty cake.  It might not be a big deal to her, you never know.  Some brides care more about the cake than others.  My dress was my main thing,

theonlynameleft Posted 20 Apr 2013 , 1:20am
post #8 of
Quote:
Originally Posted by RubinaD 

That does seem a little high, are there roses on the back side as well? maybe $60?

I mirrored the back with the front - my mum said I should refund the whole amount ($395) cos it is not correct. Do you mean $395 is too high for the cake?

theonlynameleft Posted 20 Apr 2013 , 1:23am
post #9 of
Quote:
Originally Posted by jenmat 

 I guess I would have nabbed some from somewhere, taken them to quick airbrush and snuck in to replace- or even quick got silk ones- as long as something red was on the cake. 

 

 

Thats the problem, I am from a small town - nobody around here has an airbrush.  Even if I needed ribbon at the last minute it wouldn't be possible - we are pretty limited for shops and have to order all my supplies in.  Damn, I wish I had thought about the silk flower ideas, I might have been able to have gotten a hold of them  :0(

RubinaD Posted 20 Apr 2013 , 1:26am

no the cake cost is fine, I don't think refunding her the entire price is correct, if the entire cake was covered in roses perhaps then it would be an issue, but just some here and there would not be a big thing to me. I think acknowleding the error and offering a little back will go a long way.

remnant3333 Posted 20 Apr 2013 , 1:27am

The cake is beautiful!!! I hope the bride is not upset. You did an excellent job on the cake!! Don't beat yourself up too bad. Everyone makes mistakes sometimes. Hang in there!!! It could have happened to anyone!!!
 

denetteb Posted 20 Apr 2013 , 2:00am

Not that there will be a next time, but another option would have been to remove the pink flowers, raid some of the red flowers that were part of the decor, place them on a little piece of wax paper or saran wrap in place of the pink.  Or silk flowers.  Or even just remove the pink flowers and just have the black and white cake.  Hope it turns out for you.

kazita Posted 20 Apr 2013 , 2:08am

AThat cake is SO pretty I truly hope that they aren't to hard on you , I just don't see how someone could look at that cake and be disappointed. I would think 20% is more than enough to account for the color mess up.

auzzi Posted 20 Apr 2013 , 2:20am

The caterers are saying that they are supposed to be red?? Have you heard that the bride has said that the roses were supposed to be red ??

 

Check your correspondence - if there is not mention of red, then wait to see what the bride says ?? Do not borrow trouble ...

sweettooth101 Posted 20 Apr 2013 , 3:37am

 If you don't  have an airbrush could you not just use a soft paint brush and dust some darker red  over the roses to give it a darker tone?, it might be better than the soft pink. Your cake is beautiful.

DeliciousDesserts Posted 20 Apr 2013 , 12:40pm

A20% is high. I would refund the cost of the flowers. The flowers were wrong not the cake!

Be sure to offer a sincere apology. This really shouldn't be a huge deal.

Full refund?!! Insane! You don't get the cake for free.

sixinarow Posted 20 Apr 2013 , 3:12pm

You poor thing! icon_sad.gif

It's such a beautiful cake, regardless of the color of the flowers.

Have you heard anything from the bride?

Hugs to you!!

JSKConfections Posted 20 Apr 2013 , 3:13pm

Please let us know how this turns out!  I would be a mess too, but to give the whole cake for free, no way!

theonlynameleft Posted 20 Apr 2013 , 7:53pm

Thanks for the support guys - I am feeling pretty freaked out about it.  Haven't heard anything from the bride yet.... I am a bit worried cos I have only had one other cake complaint in the past, and it was from a bride who hired this certain caterer that is catering this wedding, who also happens to be a cake decorator too.... I even caught her criticising my cake when I dropped it off, she didn't realise I had walked back into the room.

Elcee Posted 20 Apr 2013 , 8:35pm
Quote:
Originally Posted by theonlynameleft 

Haven't heard anything from the bride yet....

Honestly? If you want to salvage any good will at all from this, I wouldn't wait to hear from the bride. If I were in your shoes, I would decide on how much to refund and issue the refund and an apology ASAP. I'm in the middle of the advice you've had here. I don't think 20% is enough but I do think 100% is too much. Maybe 50%?

bev murray Posted 20 Apr 2013 , 9:07pm

AI really feel for you, hope it works out ok the cake is lovely.

Sassyzan Posted 20 Apr 2013 , 11:09pm

AI feel you should be proactive on this. You noticed the mistake, go on offense. Apologize, own it, and offer an amount. She probably won't have time to get back to you right away...it is her wedding day after all. Before she has time to stew and while she's on her wedding high, take care of this.

Annabakescakes Posted 20 Apr 2013 , 11:56pm

You and I did the same yesterday, except mine was round, lol! I wish I could've made the flowers, but she wanted real ones, bleah! I think they are unsanitary.  I, too think that you should be proactive, and give her a call, or shoot her an email.On the plus side, you did an absolutely beautiful job!  Here is my cake, the middle tier somehow shifted, or something. I have a line between the layers that is a dent!

Annabakescakes Posted 20 Apr 2013 , 11:58pm

Hmmm...I wonder how much it would cost to have her pictures retouched, and the pink turned red? Shouldn't be hard if you know what you are doing.

scrumdiddlycakes Posted 21 Apr 2013 , 12:55am

I agree with being proactive, don't gush, but make a sincere apology. I agree with delicious desserts as far as refunds amount, offer what the flowers were worth, 100% is nuts! lol

Quote:
Originally Posted by Annabakescakes 

Hmmm...I wonder how much it would cost to have her pictures retouched, and the pink turned red? Shouldn't be hard if you know what you are doing.

It's super easy for any photographer worth their salt to do, takes a couple minutes at the most. (My dad is a photographer, I've seen him do things like that hundreds of times!)

theonlynameleft Posted 22 Apr 2013 , 11:50pm

Still no words, for those that were interested in an update.

theonlynameleft Posted 22 Apr 2013 , 11:55pm
Quote:
Originally Posted by Annabakescakes 

You and I did the same yesterday, except mine was round, lol! I wish I could've made the flowers, but she wanted real ones, bleah! I think they are unsanitary.  I, too think that you should be proactive, and give her a call, or shoot her an email.On the plus side, you did an absolutely beautiful job!  Here is my cake, the middle tier somehow shifted, or something. I have a line between the layers that is a dent!

Its beautiful!

kazita Posted 23 Apr 2013 , 12:14am

A

Original message sent by theonlynameleft

Still no words, for those that were interested in an update.

You didn't just send the bride a card with a "I'm sorry " along with at least 20% back? I just think it would be the best thing to do instead of waiting around for the bride to call and complain or worse never call you just bad mouth you to people. Jmo

LMC44 Posted 23 Apr 2013 , 1:32pm

I agree with the proactive apology. Just start by hoping that their day went went well and that when you brought the cake, it was brought to your attention that the flowers may have been the wrong colour and you just wanted to check with her. At least get a tone for how she's feeling about it. As someone said, some brides might not be so picky about it :) 

Sassyzan Posted 23 Apr 2013 , 3:09pm

AInstead of a refund, you could offer a free anniversary cake with red roses.

Quote by @%username% on %date%

%body%