tatiecakes Posted 25 Mar 2013 , 7:14pm
post #1 of

I downloaded Cakeboss software over the weekend and i cant get it to work for nothing. I have been trying to get in contact with the company through email but no response as of yet. Before i request a refund from Paypal, has anybody else experienced this. If not, is there another way to contact the comany?

9 replies
-K8memphis Posted 25 Mar 2013 , 7:47pm
post #2 of

it is a reputable company

 

i'm sure they'll get back to you shortly

 

i'll check mine to see if there's a phone number or something brb--

-K8memphis Posted 25 Mar 2013 , 7:50pm
post #3 of

just says

 

Quote:

 

Email support@cakeboss.com with any questions or problems. Emails are typically returned within one business day.

 

 

so give it some time--it's really good software and a great company

 

i've had different questons and they get back to me

 

'one business day' give it some time

tatiecakes Posted 25 Mar 2013 , 11:44pm
post #4 of

 Thanks K8memphis I ordered it on Friday and I did send an email to the address listed and tried all the troubleshooting tips on their website. Just wanted to make sure its a reputable company before i throw in the towel. Im new to this business and would really love to have this in my arsenal. I guess i'll be patient and wait a few more business days.

-K8memphis Posted 26 Mar 2013 , 12:14am
post #5 of

they should be responding--the owner is a member on here and it is a good solid company--mine works good

 

partial business day friday (if ordered before close of business) then today is one so should hear from them soon!

-K8memphis Posted 26 Mar 2013 , 7:52pm
post #6 of

did you hear from someone & get your cake boss straightened out yet???

tatiecakes Posted 26 Mar 2013 , 10:18pm
post #7 of

AYes i did hear from her for some reason she didn't get my previous emails over the weekend. She is being very supportive and she and i are working out the issue now. I guess somethings up with my computer. (Sigh) Thanks for your support and i will keep u updated.

-K8memphis Posted 26 Mar 2013 , 10:37pm
post #8 of

awesome--it's a great company -- very attentive

 

hope it gets all worked out-- it's really nice software too!

tatiecakes Posted 27 Mar 2013 , 2:25am
post #9 of

Its Working!

 

Thanks K8memphis u were right because i was very close to requesting a refund. Their tech support is very helpful she even game me her personal cell phone to help diagnose the issue i was having. I finally got it worked out and i can tell im gonna love this software. Im a newbie and i got 3 orders in this week so im excited cant wait to use it!

-K8memphis Posted 27 Mar 2013 , 1:28pm

yay!!! they are awesome

 

and all my issues were user error ;)

 

and they were helpful and kind about it--makes a great company in my book!!!

Quote by @%username% on %date%

%body%