How To Handle Cancelled Order Due To Weather?

Decorating By kristinhintz88 Updated 25 Mar 2013 , 9:22pm by carmijok

kristinhintz88 Posted 24 Mar 2013 , 1:02pm
post #1 of 8

I live in Colorado and had a cake order for a HS cheerleading banquet.  The banquet was scheduled for Saturday (yesterday) but we had a huge snowstorm and the banquet was cancelled!  I already made the cake and was ready to go when she cancelled the banquet.  Here's my dilemma:  She rescheduled the banquet for next Saturday.  Do I give her the cake I already made or make a new one?  The coach said she would be fine with the same cake and since it's covered in fondant it shouldn't dry out.  I just feel weird giving someone a cake that's a week old, but on the other hand it would cost me to remake it even though I didn't cancel the order....


What would you do?  icon_sad.gif




7 replies
AZCouture Posted 24 Mar 2013 , 1:35pm
post #2 of 8

AYou should probably just freeze it. You mention on another there's thread i was just reading that you're a hobbiest, so you probably don't want to have make more cake for free, right?

Paperfishies Posted 24 Mar 2013 , 8:40pm
post #3 of 8

It *might* be ok in the freezer but I've never froze a cake for that long so I can't guarantee that.


it sounds like you need to get with an attorney and come up with a contract for clients to sign.  My contract clearly states that if the event is cancelled on their end, it's not my problem (it's stated much more eloquent of course, lol) I also make sure I'm paid a week before the cake is due.


I would tell her I would gladly make another cake for next Saturday for the same price as this cake.  Bottom line, I would not be eating the cost of the cake.

-K8memphis Posted 24 Mar 2013 , 8:50pm
post #4 of 8

not only would i not re-bake i would give her the original for her to store however she wants asap


(stick it in a nice shadey snow drift? ;)


i always tell my clients that the cake is not contingent on the event taking place--if i was a big bakery sure i could absorb it but i explain i'm just me and our agreement is for that date and time--be prepared to eat some serious cake if plans go awry

denetteb Posted 25 Mar 2013 , 5:00am
post #5 of 8

She ordered the cake, not your problem the event was postponed.  She can pick it up as scheduled and do as she wishes.  She can store it with some suggestions from you or eat it and buy another if you are still available.  If you give her the cake now it isn't a week old!

ConnieJ Posted 25 Mar 2013 , 5:49pm
post #6 of 8

If I could afford to take the loss, I would probably donate the cake to a shelter (and use the donation when filing taxes) and remake the cake.  I would also charge an additional fee ($25? $50?) for the inconvenience of having to remake the cake.   The reason for the cancellation was totally out of her control.   If I couldn't afford to donate the cake and remake, then I would probably give it to her and let her deal with storage for the following week.

punkin90 Posted 25 Mar 2013 , 9:08pm
post #7 of 8

I don't know how large the cake is you are talking about but some wonderful person  on CC told me about a forum post by Blakes Cakes telling how a cake was covered in fondant and froze for 2 weeks. I had a similar problem, a date was given to me incorrectly and I had already baked the cake. It was covered in fondant. I froze it for a few days and it was fine. I did decide to remake the cake because I wasn't really happy with how it ended up. So my husband ate it and I also tried it and it was still fresh. The fondant didn't sag either. There was even a big bow on top and it was fine too!

carmijok Posted 25 Mar 2013 , 9:22pm
post #8 of 8

Cakes freeze extremely well.  There are all kinds of threads on here about how to freeze a fondant covered cake.  Just remember that fondant goes through a condensation period when thawing, but it eventually dries fine.  I would take off any gum paste or decor (like flowers) and keep that in a dry location and reattach it later.

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