Sugarveil Help

Baking By rothells Updated 11 Jan 2013 , 5:19pm by -K8memphis

rothells Posted 11 Jan 2013 , 12:05am
post #1 of 4

I mixed my first batch of sugarveil and it has been in the refrigerator, covered for 20 hours now. (when I put it in the fridge it looked exactly like it did on the video)  I took it out of the fridge and mixed for one minute and it did not go back to its original fluffy stage. It looks more like melted marshmellows. So I mixed for another minute, and it looks the same. Is this normal, or did I do something wrong?

3 replies
-K8memphis Posted 11 Jan 2013 , 3:12pm
post #2 of 4

an idea for you is to check with the sugar veil people


they are really good at trouble shooting that for you


but lots of cakers here use it too--i never had any luck with it myself

rothells Posted 11 Jan 2013 , 5:08pm
post #3 of 4

Thank you. I did contact sugarveil, but didn't expect to get a quick reply. I recieved one in less than 2 hours!  I have been nothing but impressed with this company from the beginning of my journey with them. They have been so helpful and kind, from the ordering process, to a return, now to help with working on it. She assured me it was normal for it the texture of it to change, and just keep working with it! I did, and my sugarveil was dry between 2 and 4 hours. (I have 6 mats) and three of them turned out perfect, and the three more detailed ones turned out well, but I didn't give a good enough scrape at the end and that shows. .....learning....thats what this round was all about!

-K8memphis Posted 11 Jan 2013 , 5:18pm
post #4 of 4

i knew they would take good care of you!


awesome results for you too!!!

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