Refunding Upset Customers

Business By dillyjanjan Updated 25 Dec 2012 , 1:43pm by fcakes

dillyjanjan Posted 24 Dec 2012 , 9:15am
post #31 of 48
Quote:
Originally Posted by vgcea 

I'm sorry you're going through this OP. The only thing I can come up with is a suggestion for next time. You said 6 inch cake but we all know that doesn't exactly tell much about the overall size of the cake. A 6x2 single layer is much smaller than a 6x4 double layer even though they're both "6 inch cakes." Maybe you could include full dimensions in simple terms for 'laymen.'

I have decided that next time...if there is a next time cause this sort of thing breaks your baking spirit...next time I will do paper cut outs of the size of the pan and send with the flyer. They will get some 6 inch circles so they can see the ACTUAL size. 

dillyjanjan Posted 24 Dec 2012 , 9:19am
post #32 of 48

Ok Folks,

 

Today is D-day. I am praying that there is not confrontation in that bank. I understand a lot of you think I should NOT give the refund because they got what they asked for. I am going to walk in there with a ruler also. I might rethink that part because that might be rude. It is 5am here, way too early to be up worrying about some stupid people who probably still in their beds. 

 

Thanks for all the support and replies. I will let you guys know how thing turn out.

DeliciousDesserts Posted 24 Dec 2012 , 11:23am
post #33 of 48

AA paper cut out will be very deceiving. A flat 6" circle does t really depict my 6" round cake. This particular cake is rarer well known. Your description should have been enough for them. I wonder if this is an excuse instead of saying the real reason? To avoid any confusion next year, I would utilize the suggestion of a previous poster: give height & length dimensions. Otherwise, shame on them.

jenmat Posted 24 Dec 2012 , 1:34pm
post #34 of 48

Whatever happens today, REFUSE to let stupid people ruin your Christmas. I can assure you that although they made the problem, they won't be thinking about you at their Christmas events. 

 

Chin up, you are doing them a service by giving the refunds. Just go in there knowing that you delivered as promised, in a rush, and have nothing to hang your head for. I agree that you should not have offered any refund, but since you are, you should hold your head up high and then let it go!

dillyjanjan Posted 24 Dec 2012 , 2:12pm
post #35 of 48

UPDATE UPDATE UPDATE!!!!!  

 

So I got to the bank and I met up with the lady who I was liaising with. I walked with an excel sheet of all the orders and was ready. Ended up that only ONE person wanted a refund.

 

When we delivered the cakes on Friday, the person who I was dealing with (Let's call her Ms. N) skipped work that day so she put another woman in charge of collecting the orders (Ms. Z). Z also had ordered a cake and I guess when she saw it she decided that 6 inches was too small so she started to rant and rave and called Ms N to complain.

 

THEN Ms N called me to say that nobody wanted the cakes. Turns out that horrible Ms Z didn't even tell some of the other customers that the cakes had arrived. I guess she was too busy ranting.

 

So when I get there to deal with Ms N there are still cakes sitting there but when she calls the others who ordered they just come and pick up the cakes with no hassle. They did not even know the cakes where there. I took back Ms Z cake and that is the end of the story. 

 

I learned A LOT. 

jgifford Posted 24 Dec 2012 , 2:21pm
post #36 of 48

Glad it was more of a misunderstanding than a major problem.  And I'm so sorry your weekend was ruined over it.  But now you know that it was just one little stinker causing the whole uproar and not all the customers.  So now you can forget about them and enjoy your Christmas.  Yay!

VanillaSky Posted 24 Dec 2012 , 2:30pm
post #37 of 48

AThank you for taking the time to give us an update. I'm glad it worked out.

-K8memphis Posted 24 Dec 2012 , 3:25pm
post #38 of 48

I

 *  *                heard                *  *

this lately and it helped me a lot. I like little easy things

to inspire. Airplanes take off against the wind. They

don't take off with the wind behind them.The

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them

it helps them take

flight.

**

 

 

 

 

costumeczar Posted 24 Dec 2012 , 3:39pm
post #39 of 48

AOh for pete's sake...and because of one idiot you had to suffer all weekend wondering what would happen. So aggravating...but I'm glad it worked out. Just put that lady on the no cake for you list for next year.

dillyjanjan Posted 24 Dec 2012 , 4:28pm
post #40 of 48
Quote:
Originally Posted by jgifford 

Glad it was more of a misunderstanding than a major problem.  And I'm so sorry your weekend was ruined over it.  But now you know that it was just one little stinker causing the whole uproar and not all the customers.  So now you can forget about them and enjoy your Christmas.  Yay!

Thank you. Because of all the work I did on ppls orders I am NOW starting my Christmas working. Baking for the family and cleaning etc. This is one Christmas I will never forget. 

dillyjanjan Posted 24 Dec 2012 , 4:30pm
post #41 of 48
Quote:
Originally Posted by costumeczar 

Oh for pete's sake...and because of one idiot you had to suffer all weekend wondering what would happen. So aggravating...but I'm glad it worked out. Just put that lady on the no cake for you list for next year.

On Friday my husband dropped the cakes to the bank because I was busy finishing up the Wedding cakes for the same day. When I called him today and told him  that Ms Z was the whole problem he said she did have an attitude when he dropped it off. She was just like "Put it there" and handed him the money. Didn't even check it. I should not have let one idiot stress me out for real. 

dillyjanjan Posted 24 Dec 2012 , 4:38pm
post #42 of 48

Oh and yesterday a friend called and asked me if I had any cakes left. YES I DO. He is getting Ms Z cake. lol. The good thing about these sort of cakes is that the longer they soak the better it tastes. If it was a chocolate cake or something else he would have been out of luck. Everything turned out perfectly. icon_biggrin.gif. Now I can move on and enjoy my Christmas and do some baking for my family. Also, when I asked Ms N why she did not answer her phone all weekend she said it fell in water. icon_confused.gif. Don't know if to believe that or not but it's over now so who cares. 

 

Thanks EVERYONE for all your kind words and support. I don't know what I would have done without you guys. It's like having backup right there with me. You guys don't know how much you have helped. I hope next Christmas I am not on here crying about some other tragedy. lol.

 

Thanks again. 

dillyjanjan Posted 24 Dec 2012 , 4:39pm
post #43 of 48

Thanks for the great idea. I cannot have this happen again. 

mskerrih Posted 24 Dec 2012 , 9:52pm
post #44 of 48

AYay that's great!!! Don't ever let one one or two hateful old hags get u down!!

vgcea Posted 24 Dec 2012 , 10:15pm
post #45 of 48

I'm happy everything turned out great OP. Don't you just love how fruits cakes get better with time? icon_lol.gif

remnant3333 Posted 25 Dec 2012 , 12:52am
post #46 of 48

Thank goodness that is taken care of. I am glad it was not all the people. One bad apple spoils the whole bunch!!! Have a great Christmas!!!!
 

dillyjanjan Posted 25 Dec 2012 , 11:48am
post #47 of 48

MERRY CHRISTMAS EVERYONE!!! Finally, I am able to enjoy the season thanks to your support. My husband thought I had a rough week so he suprised me with the Cake Boss Software.icon_biggrin.gif You know you getting old when Accounting software is your favourite gift for Christmas. ha. 

 

Best Christmas Ever!!!!

 

Thanks again guys

fcakes Posted 25 Dec 2012 , 1:43pm
post #48 of 48

AWow! Good it turned out well! Merry Christmas to you too!!

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