Things Not To Ask/say To A Baker!

Decorating By step0nmi Updated 30 Jul 2016 , 8:35pm by costumeczar

basketpam Posted 7 Apr 2014 , 8:23pm
post #2611 of 3218

That's a good one too.  So....people are always writing what these customers say to them...but you don't always write what your REAL response to them was at the time.  We know what you WANT to say, but what did you REALLY say?

Julia Hardy Posted 7 Apr 2014 , 9:33pm
post #2612 of 3218

What about, "Oh, I would love to make cakes like yours but I don't have the patience....".  Yeah, cos that's all it takes - no skill, no talent, no hours and hours of practicing, just patience.......

hbquikcomjamesl Posted 7 Apr 2014 , 9:46pm
post #2613 of 3218

Patience is a prerequisite for "hours and hours of practicing" at anything, whether it's cake decorating, or playing a musical instrument, or setting type.

 

And hours of practice are, in the absence of an extraordinary amount of talent, a prerequisite for developing skills.

 

The more patience you have, the less talent you need. And vice versa.

Julia Hardy Posted 7 Apr 2014 , 10:14pm
post #2614 of 3218

Ok thank you James - that put my in my place didn't it.  My first ever attempt to join in a forum and I get slapped down. Nice.  All I know is that I always feel slightly offended when people say they haven't got the patience - it feels to me like they are saying they haven't got the time to waste on such things as mere cake.

Carrie789 Posted 7 Apr 2014 , 10:21pm
post #2615 of 3218

Quote:

Originally Posted by emarcomd 
 

Of course!  (it'd be great if you could just say Marianne DeMarco posted it... you know, just in case Saturday Night Live comes across it, ha ha.   But it's not a big deal.  I'm still reeling from what some customers say...


Thank you. And, of course, I would credit you!

hbquikcomjamesl Posted 7 Apr 2014 , 10:45pm
post #2616 of 3218

Incidentally, regarding "emarcomd's list," church organists get similar bovine scat all the time. Most of them make a substantial portion of their (typically middle-class) incomes from wedding fees, funeral fees, bar-mitzvah fees (if they also have a synagogue gig), and so forth, and people are constantly trying to weasel out of those fees, by various tactics.

AZCouture Posted 7 Apr 2014 , 11:06pm
post #2617 of 3218

A

Original message sent by Julia Hardy

Ok thank you James - that put my in my place didn't it.  My first ever attempt to join in a forum and I get slapped down. Nice.  All I know is that I always feel slightly offended when people say they haven't got the patience - it feels to me like they are saying they haven't got the time to waste on such things as mere cake.

He wasn't mocking you, or did I miss something? :-?

AZCouture Posted 7 Apr 2014 , 11:13pm
post #2618 of 3218

Quote:

Originally Posted by Shona-Kay 

Good question. Can I repost this to my page?

This stuff is really funny, I love it, trust me, BUT....to anyone who doesn't realize it, DON'T put stuff like this on your business pages. Please don't take this as lecturing or being a know it all, but I kind of do know a lot, and have been around the block when it comes to this kind of stuff. It's insulting to the customers, and comes across as chiding and whiny. If you're having that much trouble getting people to understand, appreciate, and pay your prices, that you feel you need to post something like this....then you're not targeting the right kind of people. If I was in the position to look for a custom cake, and saw things like that all over someone's page, I'd move on to another page, JUST because of that. I wouldn't care how nice their work was, or what the pricing was like, I would have no interest in a business that felt they had to justify their pricing, or couldn't explain why their prices are what they are without using smart ass examples.

 

Remember, I LOVE this stuff, but only in places like this, never in public. Each person who inquires about  cake deserves an explanation if they ask. If you can't calmly do that without blowing up and posting stuff like this...you're in the wrong business or need to rethink your marketing. :)

MBalaska Posted 7 Apr 2014 , 11:18pm
post #2619 of 3218

and you have mentioned before that your customers can also view everyone's comments posted on CC.com.

AZCouture Posted 7 Apr 2014 , 11:23pm
post #2620 of 3218

Quote:

Originally Posted by MBalaska 
 

and you have mentioned before that your customers can also view everyone's comments posted on CC.com.

If you use your business name here, or anything else identifiable, you bet. Google knows everything! ;)

MimiFix Posted 8 Apr 2014 , 1:38am
post #2621 of 3218
Quote:
Originally Posted by Julia Hardy 
 

Ok thank you James - that put my in my place didn't it.  My first ever attempt to join in a forum and I get slapped down. Nice.

 

Welcome to our forum, Julia. Or as James so often says to newbies, "Welcome to the squirrel cage. Watch out for the nuts." 

 

Forums attract diverse personalities. Please stick around and get a feel for our community before taking offense at how members communicate.

milkmaid42 Posted 8 Apr 2014 , 3:43am
post #2622 of 3218

AWell said, Mimi. You put into words exactly what I was wanting to convey. After a period of time one gets to know the personalities of various members and can see where no offense is intended. Yes, Julia, please feel welcome to this squirrel cage. Yours, and others contributions make this forum wonderessly diverse.

hbquikcomjamesl Posted 8 Apr 2014 , 4:39am
post #2623 of 3218

AWithout patience, all you've got is however much -- or little -- raw talent you've got. In its raw state. Patience is what gets you through the practice needed both to learn skills and to develop your talent. And in my case, it's not just my own patience, it's the patience of those around me: those paid to teach me, and those who simply have to put up with me.

A far more clever wag than I once remarked that the two things a new physician needs the most are (1) patience with patients, and (2) patients with patience. (Or was it the other way around?)

And thanks, "MimiFix," for reminding me: welcome to the squirrel-cage, Ms. Hardy, and look out for the nuts.

Julia Hardy Posted 8 Apr 2014 , 6:01am
post #2624 of 3218
Quote:
Originally Posted by MimiFix 
 

 

Welcome to our forum, Julia. Or as James so often says to newbies, "Welcome to the squirrel cage. Watch out for the nuts." 

 

Forums attract diverse personalities. Please stick around and get a feel for our community before taking offense at how members communicate.

Thank you.  I have actually been reading the forums for at least a year so I should have known better.

Quote:
Originally Posted by milkmaid42 

Well said, Mimi. You put into words exactly what I was wanting to convey. After a period of time one gets to know the personalities of various members and can see where no offense is intended. Yes, Julia, please feel welcome to this squirrel cage. Yours, and others contributions make this forum wonderessly diverse.

Thank you too.

Quote:
Originally Posted by hbquikcomjamesl 

Without patience, all you've got is however much -- or little -- raw talent you've got. In its raw state. Patience is what gets you through the practice needed both to learn skills and to develop your talent. And in my case, it's not just my own patience, it's the patience of those around me: those paid to teach me, and those who simply have to put up with me.

A far more clever wag than I once remarked that the two things a new physician needs the most are (1) patience with patients, and (2) patients with patience. (Or was it the other way around?)

And thanks, "MimiFix," for reminding me: welcome to the squirrel-cage, Ms. Hardy, and look out for the nuts.

Thank you for the welcome James.  I see your point entirely.

katebaking Posted 8 Apr 2014 , 12:08pm
post #2625 of 3218

I've stood at a lot of farmers markets and food fairs and the most annoying things I hear is somebody saying loudly to their friend 'Ohh I could easily do that' and 'I'm not spending £1.20 on a cupcake, I could buy a packet in tescos for less'. The general public can be rather rude and annoying. lol 

hbquikcomjamesl Posted 8 Apr 2014 , 6:05pm
post #2626 of 3218
Quote:
Originally Posted by Julia Hardy 
 

Thank you for the welcome James.  I see your point entirely.

I think you'll find that I may frequently be blunt, but I'm rarely intentionally insulting (and when I am, it's fairly obvious; e.g., I've been known to send irate letters by Registered Mail, to make sure they don't get ignored.)

MimiFix Posted 8 Apr 2014 , 6:12pm
post #2627 of 3218

Julia, meet James, one of our many squirrels. :wink: 

hbquikcomjamesl Posted 8 Apr 2014 , 7:14pm
post #2628 of 3218

Actually, no, I'm one of the nuts.

MimiFix Posted 8 Apr 2014 , 7:21pm
post #2629 of 3218
Quote:
Originally Posted by hbquikcomjamesl 
 

Actually, no, I'm one of the nuts.

Just being polite... :wink:

Julia Hardy Posted 8 Apr 2014 , 7:53pm
post #2630 of 3218

Quote:

Originally Posted by hbquikcomjamesl 
 

I think you'll find that I may frequently be blunt, but I'm rarely intentionally insulting (and when I am, it's fairly obvious; e.g., I've been known to send irate letters by Registered Mail, to make sure they don't get ignored.)

Thank you James (and Mimi too).  Perhaps I need to be a bit less sensitive and also make sure I have a better point to make next time I say something on a forum :grin:

SweetTzippy Posted 8 Apr 2014 , 8:00pm
post #2631 of 3218

AHaven't been here in a while but happy to stop by today just to read "emarcomd" comment. Can't stop laughing!!!!! Thank you!!!!

Sometimes it feels like I am the only one that has to deal with this occasional kind of client then I come here to get some sanity back by realizing other cake designers go through this too.... My latest: client calls with a request, fondant cake with 3D fondant figurines. I quote her cake, she asks for a discount because she already bought a cake before (1 yr ago!!!!). After a long conversation she finally says how much she wants to spend on this cake for which my reply is that all I can do for her budget is a simply decorated buttercream cake. She insists I add the fondant figures just because I am so "nice". I suggest she goes elsewhere... yes I am sending her to my competitors!!! She then says that my cakes taste better.... then she accepts the simple buttercream cake I offered. When my hubby delivers the cake it is the client's mother who receives it and complains in a rude manner saying that this "kind" of cake her own daughter could have made, that she orders from me expecting a more elaborate fondant cake. My hubby (who is not shy) says... "and you would get it if you paid accordingly.... !!!!!!!" This is probably not relevant but this is a wealthy family in the community and their friends order fancy cakes from me regularly... so they probably have seen and tasted my cakes a few times.

emarcomd Posted 8 Apr 2014 , 8:05pm
post #2632 of 3218

Quote:

Originally Posted by Shona-Kay 

Good question. Can I repost this to my page?

Of course!

emarcomd Posted 8 Apr 2014 , 8:06pm
post #2633 of 3218

Quote:

Originally Posted by Claire138 
 

Read this, honestly this is the worst I think I've ever heard.

 

http://cakecentral.com/t/769781/need-advice-about-canceling-cake-order-due-to-emergency

WOW.  Just... wow.  Yeah.  "My cake is more important than the health of your daughter."   I'd say that's the worst.

howsweet Posted 8 Apr 2014 , 8:17pm
post #2634 of 3218

AIt's relevant in that it means she can afford your product. Apparently she just can't wrap her brain around paying for it. Sometimes rich people are terrified you're taking advantage of them, but she sounded like she was doing her utmost to take advantage of you.

Shona-Kay Posted 9 Apr 2014 , 3:28am
post #2635 of 3218

AI have friends that would find it funny, not a personal page....As for marketing I need to start doing some of that...better yet I actually need to use the business page lol. Sweet zippy read what your husband said dwl lol... Felt like a brick wall. Mine is fiesty too but probably wouldn't say anything

howsweet Posted 9 Apr 2014 , 3:41pm
post #2636 of 3218

Ugh - I just got this:

Can we do d bottom n d two tone purple wo d smaller box? This s her colors

morganchampagne Posted 9 Apr 2014 , 3:55pm
post #2637 of 3218

A

Original message sent by howsweet

Ugh - I just got this: Can we do d bottom n d two tone purple wo d smaller box? This s her colors

Ugh. It's like reading hieroglyphics.

howsweet Posted 9 Apr 2014 , 4:02pm
post #2638 of 3218

I know, right? And I have to assume she meant to write a 2 instead of two, but even her subconscious thought some clarity was needed,  I just want to run away screaming.

Claire138 Posted 9 Apr 2014 , 6:46pm
post #2639 of 3218

I just got sent a photo of a 2 tier castle cake with 3 turrets and 4 princesses on top with a message "I'd like to order this cake but can only pay 50€" Honestly, I just despair.

AZCouture Posted 9 Apr 2014 , 6:51pm
post #2640 of 3218

A

Original message sent by Claire138

I just got sent a photo of a 2 tier castle cake with 3 turrets and 4 princesses on top with a message "I'd like to order this cake but can only pay 50€" Honestly, I just despair.

Oh my word!

Quote by @%username% on %date%

%body%