Craftsy -- The Best Customer Service!

Decorating By Rosie2 Updated 1 Oct 2012 , 4:35pm by Rosie2

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Rosie2 Posted 24 Sep 2012 , 9:13pm
post #1 of 10

I'm really impressed with Craftsy's customer service!! thumbs_up.gif
I purchase a couple of cake decorating classes and one of them wasn't what I expected. I told them and within a few hours I got a response and they immeditelly switched it for another class of my choice. I love Craftsy!!

And I just noticed that there're 2 of Colette Peters classes up now yayyy!! thumbs_up.gifthumbs_up.gif

9 replies
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mhcl Posted 25 Sep 2012 , 2:36am
post #2 of 10

May I ask what class wasn't quite what you expected?

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Rosie2 Posted 25 Sep 2012 , 7:01am
post #3 of 10
Quote:
Originally Posted by mhcl

May I ask what class wasn't quite what you expected?


It was the Handcrafted Sugar Flowers, and because of the class name I was expecting it to be more about a variety of flowers including rose. The class is basically about making hydrangeas and how to arrange them. Although, it is a good class.

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Claire138 Posted 25 Sep 2012 , 7:26am
post #4 of 10

I also bought that class thinking it was more than just hydrangea's but truth be told I was very happy with the class so didn't say anything. I found her directions to be very clear and precise and as I had no experience with said flower before hand I was delighted to learn how to make it. That being said, I'd love to find a class on other flowers and flower arrangements.

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Rosie2 Posted 25 Sep 2012 , 6:04pm
post #5 of 10

Yes, I did tell them that I'd like to see a class that would include a variety of flowers and flower arrangements. And I agree, the class is good and she is very clear, but I already know how to make hydrangeas and felt there was nothing new for me in that class.

Btw, I also purchased Advanced Fondant Techniques with Marina Sousa and I'm loving it!! icon_smile.gif

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kimbm04r Posted 26 Sep 2012 , 1:09am
post #6 of 10

I subscribe to several of their classes. A while back I saw them on facebook advertising a 50% off sale and was trying to sign up for three of them when I got one at half price and the second came across at full price. I contacted them telling them what happened and what three classes I was trying to sign up for. They corrected it right away by adding the third class to my profile. Great customer service, fast replies.

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DeniseNH Posted 26 Sep 2012 , 2:00am
post #7 of 10

I LOVE THE CRAFTSY CLASSES and highly recommend the ones by Colette and Joshua John Russel..

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Rosie2 Posted 27 Sep 2012 , 6:38pm
post #8 of 10
Quote:
Originally Posted by DeniseNH

I LOVE THE CRAFTSY CLASSES and highly recommend the ones by Colette and Joshua John Russel..


Yes, I got one of Joshua John R and I love it!! I'm planning to subscribe to one of Colette classes---just can't decide which one icon_smile.gif

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debster Posted 27 Sep 2012 , 7:14pm
post #9 of 10

I also bought Marina's LOVED IT, I got one of John's for what I've seen thus far loved it also and I started the one about the topsy turvey, quite interesting. They all seem well done. I wouldn't pay full price either, the sales are GREAT!!!!!

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Rosie2 Posted 1 Oct 2012 , 4:35pm
post #10 of 10

Hey, I just noticed a new class at Craftsy!!! --'City Scapes' with Lauren Kitchen...sounds awesome!! now I don't know if I can wait for a sale agghhhhh icon_biggrin.gificon_biggrin.gif

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