ladybuglau Posted 4 Aug 2012 , 2:36pm
post #1 of

Does anyone else have trouble with the new wilton turntable? I returned the first one I bought because I thought it was faulty. I sounded like a dying goose! Plus it won't turn smoothly AT ALL. The store replaced it with a new one and the same thing happened! Same goose sound, same problems turning. I know how that the product is inferior, but has anyone else experienced this and found a solution? I don't have a booming business so I didn't want to spend the extra $ on a fancy professional metal one :/

12 replies
Pearl645 Posted 4 Aug 2012 , 2:51pm
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I bought the new Ultra turntable by Wilton a month ago and swore by it. Now I am having trouble. It is sticking when the cake is on it. Is your own the Ultra turntable? Funny how you posted this. I just posted on CC this was something that I was really glad I invested in now I'm ready to toss it. I don't think it is heavy duty enough even though the largest I have put on it was a 12" x 4" H cake.

ladybuglau Posted 4 Aug 2012 , 3:18pm
post #3 of

It might be the ultra. It had a "non skid" green ring around the middle that doesn't work and a way to snap the top into place so it won't spin, trouble is, it barely spins at all!

Pearl645 Posted 4 Aug 2012 , 4:57pm
post #4 of

Yes, then we are talking about the same turntable. It just decided one day it won't turn smoothly. It sticks and bucks. I thought it was because I put a 12" square cake on it but if you are having the same problem then it must be a manufacturer's problem. Another Wilton investment gone down the drain. I really need to stop investing in their stuff now.

BlakesCakes Posted 4 Aug 2012 , 8:30pm
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I don't have the Ultra Trim 'n Turn (green trim on it), but I do have the Ultra Tilt 'n Turn (purple trim) and I absolutely love it.

Who knows where the problem originates: design, materials, manufacture, etc.????
Call Wilton and tell them about the problems. They won't know if no one tells them.

They're extremely responsive and will do their best to make it right.

Rae

auntieju Posted 5 Aug 2012 , 4:17pm
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I bought the regular wilton turntable when i first started out. I worked great for about the first 2 cakes and then turned to crap, so I bought the ulitmate model. It lasted a little longer, maybe 3 or 4 cakes. This is what I do now. I use my wilton turntable as a base, keeping it locked. I went to IKEA and bought a couple of their wooden lazy susans. I put a non skid pad on the wilton, set my IKEA on top and another non skid pad on the IKEA. It works like a charm, the cake sets up higher and is easier to work on, and the lazy susan turns like a dream. of course it doesn't lock, but then i just use the wilton.

IDOCAKES2 Posted 5 Aug 2012 , 6:20pm
post #7 of

I have one and have never had a problem. It started to make that sound and my husband sprayed some PAM on it and I have never had a problem since. HTH

Pearl645 Posted 6 Aug 2012 , 12:03am
post #8 of

Thanks for this advice. I think I will write them and let them know the problem I am having.I didn't expect it to give trouble so soon. Maybe they really aren't aware that consumers are having trouble.

sillywabbitz Posted 7 Aug 2012 , 4:09pm
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If you just buy an old fashioned lazy susan you don't need a fancy turn table. Ikea has nice wooden ones and a piece of the non-slip shelf liner works greaticon_smile.gif They don't tilt but I don't like tilting turn tables...they scare me. If you want height, I have a cake plate with no lip, I put it on my lazy susan and decorate that way. You need non-slip on the turn table and on the cake plate but it works great for me.

Pearl645 Posted 7 Aug 2012 , 11:09pm
Quote:
Originally Posted by sillywabbitz

If you just buy an old fashioned lazy susan you don't need a fancy turn table. Ikea has nice wooden ones and a piece of the non-slip shelf liner works greaticon_smile.gif They don't tilt but I don't like tilting turn tables...they scare me. If you want height, I have a cake plate with no lip, I put it on my lazy susan and decorate that way. You need non-slip on the turn table and on the cake plate but it works great for me.




Thanks for this recommendation. Just got a lazy susan icon_smile.gif

ladybuglau Posted 9 Aug 2012 , 6:44pm

Thanks for the lazy Susan suggestion, I think I'll try that, and also contact Wilton icon_biggrin.gif

Zuhlay Posted 9 Aug 2012 , 7:52pm

I have a lazy Susan from Ikea and it gets the job done. Not to mention it only cost about $8. Doesn't get better than that!!

Pearl645 Posted 10 Aug 2012 , 8:54pm

I emailed Wilton and customer service wrote me back a very polite and timely response. They are willing to replace the faulty turntable.

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