??? For Icing Images Rep...amswered By Debbie/thank You!!!!!

Decorating By sfandm Updated 14 Nov 2012 , 12:16am by rarebird

sfandm Posted 22 Jul 2012 , 4:50pm
post #1 of 27

Good morning, I am looking to purchase a Canon iP3600 from Staples, and then in another month buy the ink and paper from you. I have 1000's of images and graphics on my computer, as I used to design candy bar wrappers and other party favors for customers when I lived in TX, but my question is this:

Am I correct to assume that I will be able to use all of my images on your paper, as well as the many different fonts (over 5000) as well? or is this printer used only with a digital camera card as described in a previous post.?

Thanks for your time.


26 replies
auntginn Posted 22 Jul 2012 , 5:16pm
post #2 of 27

Awe.. thought I would be seeing the answer as well.

sfandm Posted 22 Jul 2012 , 5:41pm
post #3 of 27

Auntginn, she said that it is a printer, and works just like the one I have, so YES to all I stated in top post. Hope this helps. Staples has them for $80 with free 1 day shipping. I am ordering one tomorrow.

KoryAK Posted 23 Jul 2012 , 1:55am
post #4 of 27

The Canon IP3600 is what I have used for years now. It is just a regular old printer that you can print anything you like out of. Some companies (like Decopac) have a special printer you have to buy to print out their special designs but icingImages (this is where I get my supplies) will sell you the ink and paper and you can print anything in the world you please (legalities aside).

LKing12 Posted 23 Jul 2012 , 2:33am
post #5 of 27

KoryAK, any hints on keeping the printer "alive". Mine died-burnt the printer head. I would really like to get another one, but I want to know some tricks about keeping it running for years.

KoryAK Posted 23 Jul 2012 , 3:53am
post #6 of 27

My first printer lasted about a year and then it died when it ate a frosting sheet. I now let my printer get completely ready for the sheet THEN load it and hit the button to restart. My current printer (18 months old) doesn't have any real problems, but there is a bunch of (what I'm assuming is discharged) ink that musses up the very top of the sheets and there's an area at the very bottom of each sheet where it feeds too slowly. I have a new printer sitting in my office that I will be setting up Monday. But hey, I use it allll the time and at $80 a pop it's nearly disposable icon_smile.gif

icingimages Posted 23 Jul 2012 , 9:50am
post #7 of 27

Hey Kory,

THe discharge....First just run regular paper through the printer, a few sheets should clean it, if not
just take out your printhead and wipe the bottom of it off. Also, if you can get a paper towel under the area that the printhead sits on and whip that off too.

Your printer is fine, just a little build up!

For those of you who want to know about regular maintenance, just use it. The more you use it the better and the happier it is. Ink brands do make a difference and some clog quicker then others, some burn out printheads quicker then others, so do your homework and be sure to get references or talk to the company you are buying from prior to purchasing.

KoryAK Posted 23 Jul 2012 , 6:28pm
post #8 of 27

Thanks so much Debbie. Any tips for the slow feed? It basically makes a 1/4" line in the printing near the bottom.

icingimages Posted 24 Jul 2012 , 10:49am
post #9 of 27

Is the line left to right or up and down the page?

KoryAK Posted 24 Jul 2012 , 5:06pm
post #10 of 27

left to right and near the bottom of the page

icingimages Posted 24 Jul 2012 , 5:07pm
post #11 of 27

What settings are you printing at?
Can you email me a picture so I can see what you are talking about? [email protected]

rarebird Posted 25 Jul 2012 , 4:43pm
post #12 of 27

Hi Kory, (or Debbie, or anybody who wants to chime in) I recently discovered this site and forum and hope to be able to interact with others who print on icing sheets. I sell the printed sheets only (don't make the cake). I have the same printer and I love how beautifully it prints but I have printhead problems a LOT. I have actually bought 4 printers in the past year (just to get the new printhead since the cost of a printhead is practically the same as a whole new printer). The first time I thought I damaged the printhead by not printing frequently enough. Then I got busier and printed more but still got it clogged up and couldn't fix with cleaning solution and a power flush thing that squirts warm water through the nozzels. Then I decided to try a steamer but apparently used it too much and burned that one out. I print 3-4 times a week, anywhere from 2 to 8 sheets a time. So how often should I clean the print head and which method do you use? Sorry this post is so long! I am just so frustrated.

icingimages Posted 25 Jul 2012 , 5:03pm
post #13 of 27

I completely understand your frustration. I will try and help you as much as I can. The amount of printing you are doing should not cause you to run through 4 printheads. That is totally crazy. There are things that can cause you to think the printhead is bad when it is not. You mentioned you changed 4 printheads, but how old is the actual printer? What printer model is it and whose ink are you using? Lets start there and see if we can make your life a hole lot happier!

rarebird Posted 25 Jul 2012 , 6:59pm
post #14 of 27

Hi Debbie, All of the priners are one year or less. The first printer is a canon stand alone. I was purchasing ink and sheets from a company named PhotoFrost. I also purchased their "power flush" which is a hose that attaches to your faucet and the other end fits over the nozzel and you squirt the water. According to them this cleans and also if the water is coming out the other size or isn't in a "fan" type spray it means there's a clog. I tried flushing the print head and the cleaner and still on one color nozzel there wasn't a spray of water coming out from that nozzel. So when I saw a print head was like $90.00 I just purchased an ip3600 canon for $80.00. Vowed to print more often and I did (several times per week), but again, a color wouldn't print. I would do nozzel check and sure enough no color. Then I would do the deep cleaning and finally the flushing and that worked a few times but then wouldn't. Third time, when a color wasn't printing I tried the steam method and after that I checked with the flush hose and it seemed like it was working great until I put it in the printer and - nothing. Apparently I burned it. I found Icing Images recently and ordered the sheets but still had ink so I haven't tried that. The ink I have is from Amazon (Icing4cake-I think) which was half the price of PhotoFrost for a set as well as cheaper shipping and seemed to print beautifully-- and it never occurred to me that the ink might be the problem. Any advise would be so appreciated. My husband says we need a graveyard for all the printers!

Donnabugg Posted 25 Jul 2012 , 7:54pm
post #15 of 27

Is the edible ink available for all printer types or just certain ones? Thanks!

icingimages Posted 25 Jul 2012 , 8:00pm
post #16 of 27

Just certain ones. You want a dedicated printer and we recommend Canons. Not all Canons are compatable.

icingimages Posted 26 Jul 2012 , 5:45pm
post #17 of 27

Rarebird: Ok...inks do make a difference. Buying ink from places to get a good deal on them can cause problems and quite often ruin a printhead. We test just about every brand that is out there and there are some really bad inks out there. So buyer beware with less expensive inks...you do get what you pay for. I have had customers complain about some methods of cleaning so again, be careful. We use the steamer here and have never burned a printhead. We have found that if the steamer doesnt clear the clog after two cleanings, then it is toast! Since your printer is newer, it is probably not your printer and most likely the ink. We recommend printing once a week with our inks, but remember when changing ink companies, you still have the printer that has the previously used ink which still may have problems.

Donna: While edible ink is out there for some other brands, we highly recommend Canon. Not every Canon is available. We recommend the Canon mg5320, Canon ip3600, and ix6520. Remember you cannot use a printer that has been used previously with regular ink.

Thanks for allowing me to help you.

rarebird Posted 26 Jul 2012 , 6:08pm
post #18 of 27

Thank you, Debbie. Lesson learned! Will be ordering "good ink" from your company in the future.

icingimages Posted 26 Jul 2012 , 6:14pm
post #19 of 27

Remember there are many companies that sell good quality ink...just some are not...usually you can tell by price. Also remember that your printer itself may have some problems that will have to be worked out before you will have successful inks, even with good inks!!!

KoryAK Posted 16 Aug 2012 , 7:46pm
post #20 of 27

Hey Debbie I finally got around to getting a picture of what I was talking about with the printer not feeding right near the bottom of the sheet. It creates a squashed area (this one did 2). You can see it on the HPYBDAY letters.

icingimages Posted 17 Aug 2012 , 2:28am
post #21 of 27

I have questions for you!
1. What operating system is on your computer (Windows XP, Vista, 7 or Mac OS version)?
2. Does this happen when printing just from the computer, when making copies directly from the unit or both?
3. What program are you printing from?
Does it happen on 8.5x11 and 8.5x14?

KoryAK Posted 17 Aug 2012 , 2:54am
post #22 of 27

1. Windows 7
2. I only ever print from the computer (canon ip3600)
3. 99% of the time Photoshop
4. We rarely print 8.5x14 so I couldn't tell you, we usually print 8.5x11. It it always near the bottom of the page.

icingimages Posted 17 Aug 2012 , 6:05pm
post #23 of 27

Ok....sorry for the delay in getting back with you. You want to clean your paper feed rollers. This can be found in the maintenance section. If you perform this and it doesnt work, you may have to some manual cleaning on your rollers.
8.  If the problem is not resolved after cleaning the Paper Feed Roller (A) in the Rear Tray as described above, turn off the printer, unplug the power cord, and then wipe the Paper Feed Roller located in the center inside the Rear Tray with a moistened cotton swab or the like.

Rotate the roller manually in the direction of the arrow (B) as you clean it. Do not touch the roller with your fingers; rotate it with the cotton swab.

If you still need assistance, I can email you the information with pictures and diagrams!!!!
Let me know if this works!

KoryAK Posted 17 Aug 2012 , 6:59pm
post #24 of 27

Thank you! I will try it after this weekend and report back.

rarebird Posted 13 Nov 2012 , 3:11am
post #25 of 27

Hi, Kory, I was searching for anyone with this same exact problem and came across your post. I get the same kind of line on my printed image. Have tried cleaning but no help.  Did cleaning as Debbie described fix the problem for you? 

KoryAK Posted 13 Nov 2012 , 6:24pm
post #26 of 27

Unfortunately not.  Whenever I am printing on a full sheet I just stay near the printer and during the last 1/3 of the print I hold onto the sheet with just a *little* bit of constant pull so that each advance really advances it.  Slight PIA but it works.

rarebird Posted 14 Nov 2012 , 12:16am
post #27 of 27

ahh, well I will try that....thanks for the tip. :)

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