I made purple buttercream and added Wilton violet to the white frosting in good amount, not realizing it would change the taste. Delivered the cupcakes to the customer this morning and she was super happy looking at the decoration/flowers.
I tried a vanilla cupcake with the purple frosting just now and to my dismay, the frosting left a bad taste in my mouth I had 6 cupcakes with purple frosting that I gave the customer.
I was thinking, should I make another batch of 6 cuppies, frost them in icing colored a bit less deep than the morning batch and tell her that I tried the frosting just now and found it to be bitter so wanted to give her a better batch? I don't think they would have eaten the cupcakes by now since it was for an evening party.... please advice Thanks so much!
Your best advertisement is word of mouth and return customers. If you are aware of a problem and still have time to fix it then by all means I would fix it! You dont want an upset customer later on wanting $$ back or have guests talking bad about your product. You want them to remember you as the beautiful display, great taste, and the honesty of going back and correcting a mistake.
Thanks shawnteel! Agree with you about word of mouth publicity... I even gave her extra business cards to hand out to people for me if she liked the cupcakes!
I think I am going to give her 6 more with better frosting.... appreciate it
thats wonderful, hope it all worked out for you!
That was nice - and super good customer service!
Great way to avoid a possible problem! Plus now the customer will spread the word of you going above & beyond!
well... just an update.. I called and left her a message but she didn't call back :-/ So the free cupcakes didn't reach her... I'm thinking she would have probably told me if she hated the taste?