Has anyone used the Sassie Shot isomalt melting gun?

Decorating By meharding Updated 11 Aug 2013 , 5:09pm by cakealiousbyeve

Annabakescakes Posted 8 Feb 2012 , 2:11pm
post #31 of 65
Quote:
Originally Posted by kaat

Quote:
Originally Posted by Annabakescakes

Does a anyone have a variable heat glue gun and sticks you could try and give us feedback? I think this would be the perfect solution to make diamonds! They are so expensive, and I have a cake to do in October that is covered with them.



Please, if you do try this be very very careful. Or better yet, don't try at all! A caker in my one of my cake groups had one explode on her. She ended up with 3rd degree burns on her arms and face. I have heard others have had similar experiences so please use caution. (This was not her first time using and speculation was it was due to uneven heating)


.

Was hers variable temp, on low? I read that is what a team from Japan that was on a food network challenge used. And there is a thread on here that says Marina Sousa has done it on challenges, too. I would hate for anyone to get burned! But I think we can agree the Sassie isn't going to be available soon, and I hate giving my money to a company with such poor customer service. As a courtesy for making people wait 4 months, they could throw in a few isomalt sticks! Shesh! Sometimes throwing in a bit of added value makes the sale when your reputation is shattered.

kaat Posted 8 Feb 2012 , 2:14pm
post #32 of 65

yes, it was low temp.

CarolinaGirlAsh Posted 8 Feb 2012 , 3:46pm
post #33 of 65

I tried it last night and was able to use a variable temp glue gun. It did work, but I have heard the rumors about the gun exploding too. Mine seemed to be heating fine, but it was new and I had neve used glue in it. The only negative was that it wluld not feed the cakeplay isomalt sticks automatically, you had to push it down. I made sure to wear heavy gloves and keep my face away from the gun, as I have been burned by sugar before, and that is definitely no fun!

As for Get Sassie, I canceled my order, after asking for compensation for the time and inconvenience due to the delays, and was told no. However, last night on FB, they posted that there would be a thank you gift included (totally NOT what I was told via email), but that they didnt know when the product would ship. Im still happy that I canceled my order. Why give them a no strings attached loan with very little real potential on return?? I dont use isomalt all that often and if I start using it more, I will look for a different way to do it or another product from a different seller. Surely someone else will come up with another product eventually...even if it costs more , it would be worth it to me not to support Get Sassie.

Polarcakes Posted 8 Feb 2012 , 4:00pm
post #34 of 65
Quote:
Originally Posted by CarolinaGirlAsh


As for Get Sassie, I canceled my order, after asking for compensation for the time and inconvenience due to the delays, and was told no. However, last night on FB, they posted that there would be a thank you gift included (totally NOT what I was told via email), but that they didnt know when the product would ship. Im still happy that I canceled my order. Why give them a no strings attached loan with very little real potential on return?? I dont use all that often and if I start using it more, I will look for a different way to do it or another product from a different seller. Surely someone else will come up with another product eventually...even if it costs more , it would be worth it to me not to support Get Sassie.




I hear you on that one. Pre-ordered back in August and I`m still waiting. They have live support on their site now, and they had said it will be shipping in the next few weeks. I really hope so.

Annabakescakes Posted 8 Feb 2012 , 5:07pm
post #35 of 65
Quote:
Originally Posted by CarolinaGirlAsh

I tried it last night and was able to use a variable temp glue gun. It did work, but I have heard the rumors about the gun exploding too. Mine seemed to be heating fine, but it was new and I had neve used glue in it. The only negative was that it wluld not feed the cakeplay sticks automatically, you had to push it down. I made sure to wear heavy gloves and keep my face away from the gun, as I have been burned by sugar before, and that is definitely no fun!

As for Get Sassie, I canceled my order, after asking for compensation for the time and inconvenience due to the delays, and was told no. However, last night on FB, they posted that there would be a thank you gift included (totally NOT what I was told via email), but that they didnt know when the product would ship. Im still happy that I canceled my order. Why give them a no strings attached loan with very little real potential on return?? I dont use all that often and if I start using it more, I will look for a different way to do it or another product from a different seller. Surely someone else will come up with another product eventually...even if it costs more , it would be worth it to me not to support Get Sassie.




Maybe by keeping it pressed down, and turning it off for short periods we can avoid the explosions. I am curious to know whether the exploded guns were cheap, or premium guns. The Sassie looks premium, but just like a glue gun, and not $60 and six months later premium!

LisaBerczel Posted 8 Feb 2012 , 11:44pm
post #36 of 65

The trouble with trying to figure out a DIY with isomalt and a conventional glue gun is the HUGE risk of major burns.

I do a LOT of RnD - and I'm even going to think about trying this out. Not a gamble I'm willing to take.

Polarcakes Posted 7 Mar 2012 , 10:40am
post #37 of 65

Still waiting for the Sassieshot. Many people are getting annoyed with the delays and the lack of updates or responses on their Facebook page.

Pancha05 Posted 14 Mar 2012 , 9:43pm
post #38 of 65

I received an email today, March 14 they promise to send a gun to me as soon as they can. Well, this has been ongoing since October. I was told last month that they would be filling the August orders first. So only the heavens knows when I will receive the much promised order. All I keep thinking is they have our money and must have it collecting interest for them until they pay for their shipment in full. The delays are so bad they should be sending complimentary sugar sticks for our patience when they ship the gun. I've even told them to find another manufacturer. Where is this manufacturer. China? Than to see them advertise that they will be in at other cake shows is ridiculous, they need to fill our orders before they go taking more and collecting money to boot. Ranting, Yes.

If anyone receives their gun, please try it out and post if it is worth the wait. If not, I will cancel the credit card purchase. Thanks

Polarcakes Posted 17 Mar 2012 , 3:26am
post #39 of 65
Quote:
Originally Posted by Pancha05

I received an email today, March 14 they promise to send a gun to me as soon as they can. Well, this has been ongoing since October. I was told last month that they would be filling the August orders first. So only the heavens knows when I will receive the much promised order. All I keep thinking is they have our money and must have it collecting interest for them until they pay for their shipment in full. The delays are so bad they should be sending complimentary sugar sticks for our patience when they ship the gun. I've even told them to find another manufacturer. Where is this manufacturer. China? Than to see them advertise that they will be in at other cake shows is ridiculous, they need to fill our orders before they go taking more and collecting money to boot. Ranting, Yes.

If anyone receives their gun, please try it out and post if it is worth the wait. If not, I will cancel the credit card purchase. Thanks




Their Facebook says: *Sugar Melting Guns are shipping! We began shipping on March 1st, and we are still shipping out guns to those of you who ordered on August 5th. We're going in the order that guns were sold. Thanks to everyone for your patience!!! We are so fortunate to have such great customers!*

bakingkat Posted 17 Mar 2012 , 4:12am
post #40 of 65

They are shipping in waves... I ordered mine through cake mischeif, who was told that they were not in the first or second wave of shipments, so they decided to cancel their order with the company and are refunding everyone who purchased through them. They basically said when sassy shows that they have their sh*t together they will stock the item for purchase...

SophistiCakesGirl Posted 21 Mar 2012 , 6:40pm
post #41 of 65

Two weeks ago at the Garden State Cake Show the Sassie representative told me that the SassieShot would begin shipping in May. (She neglected to mention that there had been problems with production and shipping.) They were taking pre-orders at the show, but after reading the comments here I'm glad I decided to wait.

bmarlow001 Posted 21 Mar 2012 , 7:12pm
post #42 of 65

I bought a regular glue gun and it works just fine for me, I do have to unplug it after each use to prevent it from getting too hot but it works great!

lilywu7239 Posted 21 Mar 2012 , 10:06pm
post #43 of 65

I've pre-order my gun back in August 2011 and kept getting the same status that they are getting them in the next two weeks but when I check their website, it says something that all their orders for March and April Shipment was sold out but what about orders placed back in August??? I end up sending them and email and calling them and requesting my money back. They had the nerve to tell me that if I cancel now and re-order, that my product won't ship out until May! I say that's ok - I'll purchase it from another company when they get their shipment in. I rather have them deal with the following up. Honestly, I had forgotten that I had even ordered it until I was cleaning up my emails. This company should not take pre-orders if they can't get their product to their customers in a timely manner. I'm giving this a negative rating.

Polarcakes Posted 19 Apr 2012 , 2:35am
post #44 of 65

I`ve made the decision to ask for a refund. As much as I`ve wanted to try this product out, enough is enough.

WhiskCakes Posted 30 Apr 2012 , 11:15pm
post #45 of 65

I am another one that has been waiting since August for this isomalt gun and they have been giving us the run around about it, or not even answering my calls (they put me on hold and after an hour, I gave up). Anyone recieve a gun? Do we know that they even exist? Is this some sort of scam?

ShirleyW Posted 15 May 2012 , 1:58am
post #46 of 65

I waited 6 months with one email after another making promises and excuses about why the Sassie gun wasn't here yet. It had been mailed, OOps, it hadn't been mailed, it would be mailed by January, February etc. etc. I finally demanded a refund on the gun and cancelled my order. I did get my money back but was really disappointed not to have the gun. It sounds like a really fun tool. Maybe someday! icon_sad.gif

Polarcakes Posted 15 May 2012 , 4:21pm
post #47 of 65
Quote:
Originally Posted by ShirleyW

I finally demanded a refund on the gun and cancelled my order. I did get my money back but was really disappointed not to have the gun. It sounds like a really fun tool. Maybe someday! icon_sad.gif




I feel the same way as you do. Hopefully another company will create a similar product and won`t have as many problems with customer service until Get Sassie figures it out.

Polarcakes Posted 1 Jun 2012 , 2:32pm
post #48 of 65

Get Sassie has started shipping out the guns, according to their FB page.

A few users have already reported problems, such as the guns leaking, or the isomalt sticks not going forward, getting caught on the gun itselt etc.

aliciahere Posted 5 Jun 2012 , 8:30pm
post #49 of 65

These are exactly the reasons why we (cake mischief) decided to cancel our order with Get Sassie. We ordered a wholesale order of the guns in Oct, and we sold them to our clients pre-order (we sold out of what we ordered from Get Sassie). We kept getting delayed and delayed and delayed, finally they came in but apparently we weren't in the first batch shipping out (we were never told this, everything they said indicated that we would be in the first batch). They told me another two weeks and an order will be in, waited two weeks, no order, spoke with a supervisor - we weren't even going to be on the next order! Canceled our order. Had to refund all of our customers (which is really tough - we get a refund for the wholesale price, but refunding our customers was obviously more than that, plus get sassie took three weeks to refund us), and provide goodwill credits to our clients. Some of our clients were PO'd that we canceled the order, but I'm glad that we did. If they had issues with the production line to begin with, who's to say they don't release a faulty product just to try to relieve the pressure of non-delivery.

If they get their act together and if they produce a good product, we will wholesale order from them, cause it's a neat product with a great variety of applications.

I'm mainly posting here as I want to stay updated on what gets posted. icon_smile.gif

Polarcakes Posted 7 Jun 2012 , 12:27am
post #50 of 65
Quote:
Originally Posted by aliciahere

. Some of our clients were PO'd that we canceled the order, but I'm glad that we did. If they had issues with the production line to begin with, who's to say they don't release a faulty product just to try to relieve the pressure of non-delivery.

If they get their act together and if they produce a good product, we will wholesale order from them, cause it's a neat product with a great variety of applications.

I'm mainly posting here as I want to stay updated on what gets posted. icon_smile.gif




That seems to be what they have done ( I mean, people had been waiting close to a year). More people are reporting issues with this batch of the guns. I also know of people who wanted to wholesale the guns and sticks, and had very little communication from GS.

texmez Posted 22 Jul 2012 , 3:36am
post #51 of 65

I also decided to cancel my sassie order. Has anyone who received their sticks but not their guns managed to successfully return the sticks and receive their refund? Since they seem to be quite dishonest about the way they're operating, I'm wondering about my prospects of recouping $45.00 on sticks they shipped ahead of the gun.

LSW929 Posted 22 Jul 2012 , 9:22am
post #52 of 65

I ordered mine on Jan.1st of this year, I sent an email in May to ask about shipment, I was told it would be shipped by May 17th, I just received it 2 weeks ago, 2 months later. I haven't had time to try it yet, but they did apologize for the delay and included a coupon for getting the isomalt sticks at 1/2 price for being patient. I think they didn't anticipate such an overwhelming response, I was getting upset too, being it was charged to my account the day I ordered it. Hopefully everyone will get theirs soon.

Evoir Posted 22 Jul 2012 , 11:26am
post #53 of 65

I'm so not interested in dealing with companies like this!

Thanks to CC and all these posters for creating awareness of these shoddy business practices!

texmez Posted 22 Jul 2012 , 2:41pm
post #54 of 65

@LSW929...

I think I'd be insulted if I got a 50% off coupon for sticks after having been lied to about delivery. That just shows they don't care about their customers. A coupon for a couple of free sticks and delivery would've been better "good will" in my opinion.

It's really shocking how so many people haven't received their guns, and how far back the backorders go! They should've known that this would've sold off the charts, and they had the ability to make so much money, they couldn't laugh on the way to the bank because their sides would hurt too much. This product went "viral", and now the bad practices and poor customer service is doing the same thing. Wish I had searched the complaints up when I ordered this back in the beginning of March.

MissMona Posted 23 Jul 2012 , 5:16am
post #55 of 65

So, has anyone gotten the product yet??? I know one person has....anyone tried it yet??? I wanted one so bad until I saw this the other day.... Do I give up and get a variable temp glue gun???

ibeeflower Posted 23 Jul 2012 , 8:21pm
post #56 of 65

Global Sugar Art posted on their FB this morning that they are selling these guns. They say they are in stock. Kinda strange that many people are awaiting for their orders and GSA claims to have them in stock.

texmez Posted 23 Jul 2012 , 10:31pm
post #57 of 65

"Supposedly" mine has been shipped "today", but the tracking information is blank. I find it ironic that once I send a "cancel my order" email, it amazingly gets "shipped".

I'm not apt to trust this and I sent a follow up telling them I cancelled the order a few days before. Why not trust them? I've read more than a few posts about "shipping information" being provided, and then it takes some long period of time before it's been received (like several weeks).

I don't know why Get Sassie thinks it's pulling something over on its customers. I already told them IF in fact it got shipped, they'd be receiving it right back.

Polarcakes Posted 30 Jul 2012 , 5:12pm
post #58 of 65
Quote:
Originally Posted by MissMona

So, has anyone gotten the product yet??? I know one person has....anyone tried it yet??? I wanted one so bad until I saw this the other day.... Do I give up and get a variable temp glue gun???




I would get a microwave safe measuring cup crush up some isomalt and do it that way. I forget where I saw it, but using a glue gun can be quite dangerous.

texmez Posted 30 Jul 2012 , 5:32pm
post #59 of 65

Amazingly, my gun arrived a few days ago, which I don't understand as there are others who have placed their order before me and still haven't received theirs.

I can tell you it feels light in the hand. I'm not sure if that's a good or bad thing as that could go either way. "Good" in that you probably won't get hand fatigue using it; "Bad" in that it might strike a lot of folks as cheap.

I wish I could say I've been playing with it endlessly since having received it, but I can't as my veggie garden is in the process of exploding with tomatoes, so my "canning/like to eat in the winter months" habit has taken over a large chunk of my time lately. icon_biggrin.gif
The one thing I think Sassy did on the cheap side was...no directions! Generally a glue gun is simple to understand - feed a stick in, don't touch the hot stuff, and for God's sake, don't glue your sibling to the floor. This gun does have a few tricky things with flashing and solid colors that you would like to know without turning the computer on. You have to go to their website to get them, and although that's not a big problem for me, there are others who might not have net access (boonies crowd). It wouldn't have taken much for a simple one page printout.

I'll post later on what I think of the gun once I get a chance to use it. Yeah, I'll keep the gun and at least test it...for all my whining earlier on, since it's here, I'll suck it up and try to enjoy it. icon_redface.gif

ramacake Posted 31 Jul 2012 , 10:42am
post #60 of 65

I ordered and paid for one back inMarch, I still do not have it. Every time I try to send them an email, it gets returned to me. I am using the email address that is on their website. Does anyone else have a different email address for them. Or does anyone know what is going on with this company. This is ridiculous!!

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