i had a 5 layer wedding cake order for aa client...who just happened to be..so...not nice..!!! she just changed our original design..to mixtures of her design...2 DAYS!!! BEFORE PICKUP DATE....TAKE NOTE...LATE EVENING AND HER PICKUP DATE LATE EVENING..SO TO SAY...1 DAY ONLY...STRESSING ME ABOUT HOW I SHOULD CHANGE IT..I ALREADY TOLD HER THE LAYERS ARE ALREADY MADE ACCORDING TO THE ORIGINAL DESIGN..SHE INSISTED TO INCORPORATE WAT SHE WANTS...gOSH!!! SO..THE ENTIRE DESIGN..WOULD AFFECT THE OTHER...I HAVE LOTS OF CAKES TO DO THAT DAY AND I TOLD HER THAT...GOSH..SHE WANTS A TOTALLY BLASTED ADD-ONS.. WITHOUT GIVING AN ADDITIONAL PAYMENT.??!! WHAT DO YOU CALL THAT GIRL??? IM SO PISSED...
Do you have a contract with Ms. Pissy? If so, tell her you are doing the cake per the contract. If no, I suggest you tell her, "Sorry. I understand you want some changes but that is impossible for me to do at this late time."
There will always be customers like this. I've met many of them. Learn that you must have a contract in place before accepting an order.
Too late to make changes. People never realize that custom cakes are not made overnight. Don't stress -- hopefully she's paid in full and you can make the cake the way you designed it PER THE CONTRACT.
If she's not willing to front major $$ for the changes, then everything stays as-is.
(It really bugs me when people take advantage -or try to- of my fellow cakers)
Contract, contract, contract!!
No changes made once final payment is paid which is 30 days before the event, in my contract.
People only treat you poorly if you allow them to.
You're in the driver's seat here. Simply say, "I'm sorry that's just not possible".
By this late date, you should already be paid in full.........and the answer to the design change is, "NO!"
If she doesn't want the cake, as is, she can go find one somewhere else.
She gets no refund, but she gets the cake and she can do with it whatever she wants.