so, horror of horrors, a 3 layer stacked cake order for a 50th anniversary party 'imploded' on the way to the event! I don't understand what happened, as I've done these many times in the past without a problem. The customer was very forgiving, but I'm so embarassed about it (and of course, I'll see her every Sunday at church!). She said they used the top 2 layers and they were delicious, but the bottom was a total loss. Should I offer her a partial refund? I was thinking a gift certificate for a future purchase....if she'll ever order from me again! What do you think?

So sorry this happened to you, that has to be heartbreaking. Based on what you have told us I would think a partial refund is definitely in order since the customer did not get what they paid for. Best of luck and hope your day gets better from here

So sorry! Definitely refund.

AT LEAST a partial - myself, I would probably consider a full refund to keep a customer happy.

AT LEAST a partial - myself, I would probably consider a full refund to keep a customer happy.

I would personally give a full refund, but it's a matter of personal opinion.

Sorry this happened!

I think a partial refund will be fine as they were able to eat the top two tiers. imo