I had a neighbor contact me about some custom cupcakes for her son's birthday next week. I sent her a quote and did not hear back for several days. Here is her response.
I showed my son these pictures and he was very excited! I am concerned though, $36 for a dozen cupcakes is very expensive!. The are very detailed so I understand a lot of work goes into them. I called ***s in the Forum and they said their rate is $36, but they have a high overhead of expensive rent of their shop. Is that the best price that you can do?
This is what I constructed as my response:
I completely understand the question in price. That is my rate for cupcakes with those types of details, which I do not think ***'s offers. I also do not bake out of my home, therefore I also have overhead for commercial kitchen space rental as well.
If you prefer to go in another direction for his birthday, I completely understand. As I already have orders for next week, please let me know as soon as possible if you would like my services.
No one has come right out and balked at my prices before. I just want to make sure I respond appropriately as to not offend, especially since she is a neighbor.
Thanks for any and all feedback.
I think your response is worded very well.
Professional and to the point. I like it!
I agree with texas rose. Very well handled. People will only pay you what you are worth if you stick to it. You must believe it is worth it. Great job! And some people will try to haggle the price on anything.
Very Good response..But neighbor or not....I might have just said take it or leave it..You don't have to justify why you charge what you do...
Very good response.
The only thing I would do is add a little sugar at the beginning or end to personalize it. Maybe something like, I'm so glad your son is excited about the cupcakes and I look forward to making them for him in regards to the price of cupcakes I can completely understand your...and continue on with what you have. I always start and end with something positive just to lighten the tone.
I think your response was very professional.
I think that was a perfect response.
Thanks, everyone, for your feedback!
I sent the email and it was well received.
Once again, thanks to all!