Question About Global Sugar Art

Decorating By mommachris Updated 6 Jul 2011 , 12:25am by donnlara

mommachris Posted 3 Jul 2011 , 8:16pm
post #1 of 23

I am not looking for any horror stories or trying to stir up trouble. I have never ordered from this company and am just curious about the amount of time it takes for delivery. I need some items for a wedding at the end of the month so I a bit nervous about things being unavailable or slow getting here.
Please PM me to share your experience.


22 replies
jenscreativity Posted 3 Jul 2011 , 8:36pm
post #2 of 23

that's a good question...because I want to order a bunch of stuff too.

afunk Posted 3 Jul 2011 , 8:38pm
post #3 of 23

Hi Mommachris, I'm in CA also and it takes a week to get my orders with regular shipping. (if I order on Tuesday I'll receive it the following Monday)
I've never had a problem and when something wasn't in stock they called to see if I wanted them to hold the whole order or ship what was available.
Good luck!

poohsmomma Posted 3 Jul 2011 , 8:39pm
post #4 of 23

Anything I have ordered from them has come VERY quickly-within days.

quietude Posted 3 Jul 2011 , 8:40pm
post #5 of 23

They're one of the places that I order from and I have no complaints. My items always arrive in a reasonable amount of time and in good condition. HTH - Kim

ConfectionsCC Posted 3 Jul 2011 , 8:45pm
post #6 of 23

They are great! And now, they have added a cheaper shipping option for smaller packages! It may not show up in your cart, but if its small and light weight, they will ship it through the mail instead!?!? I cant remember where I read it, somewhere on their site!

lyndim Posted 3 Jul 2011 , 8:51pm
post #7 of 23

I too, give thumbs up, never had a problem.

ERdocmom Posted 3 Jul 2011 , 8:59pm
post #8 of 23

I've used them for a couple years now and am always pleased with how fast the items are shipped!

mommachris Posted 3 Jul 2011 , 9:31pm
post #9 of 23

Thank you, thank you. I'm feeling pretty confident now. icon_biggrin.gif


tokazodo Posted 3 Jul 2011 , 9:43pm
post #10 of 23

I have ordered several times from Global Sugar Art and they are wonderful. I am in N.C. I believe they are in N.Y. I ordered one morning @ 5am and by noon, I had an e-mail stating my stuff had been shipped.

They have great customer service. They called my cell phone to tell me that my order had to be split into two shipments and that they wouldn't ship it that way with out my approval.
I've spoken to real live people each time I call and they are always nice, polite and cheerful. (In my book, cheerful matters)

If you have any questions about your order getting to you in time, I would call the 800 number and speak to someone there.


Tammy21122 Posted 3 Jul 2011 , 10:17pm
post #11 of 23

I too have ordered regularly from them and never have a problem with delivery....normally within a week.

QueDeeCakes Posted 3 Jul 2011 , 10:19pm
post #12 of 23

No need to worry about horror stories...I've placed at least 30 orders and 100% of the time they exceeded my expectations.

Lili5768 Posted 3 Jul 2011 , 10:42pm
post #13 of 23

They are super! I got my stuff within a week!

ptanyer Posted 3 Jul 2011 , 10:56pm
post #14 of 23

Wonderful service thumbs_up.gifthumbs_up.gifthumbs_up.gif

naunie2 Posted 3 Jul 2011 , 11:28pm
post #15 of 23

I have order from them and they did great thumbs_up.gif ( Houston)

Ruth0209 Posted 4 Jul 2011 , 12:03am
post #16 of 23

I've ordered a lot of items from them. They're slower than other places I've ordered from - my orders take at least a week to get to me - and their shipping is more expensive. I'm glad to see they've added a less expensive option for small lightweight items.

jo_ann Posted 4 Jul 2011 , 11:26am
post #17 of 23

Here's a link to their faq's about shipping page.

I personally think they're great. Of course I'm close enough to go directly to their store. That's good and bad, good for me, bad for my wallet. lol

Ellie1985 Posted 4 Jul 2011 , 11:42am
post #18 of 23

I've ordered from them several times and never had a problem. I ordered somethings a few weeks ago on a Monday and got them on Thursday using the USPS.

AFBarbie Posted 4 Jul 2011 , 11:49am
post #19 of 23

I order all my things from them. Living in NJ I get my order within two days without paying for expedited shipping. Everything comes wrapped securely (when I order fragile things). I've never had a problem, never had anything missing from my order, and never had anything broken.

Lita829 Posted 4 Jul 2011 , 11:50am
post #20 of 23

Never had a problem. I usually get my order in 2 days, at the most, with regular shipping. I've even called to add on to my order and everything was handled perfectly.

tokazodo Posted 5 Jul 2011 , 9:14pm
post #21 of 23

I put an order in with GSA at 7am this morning. It's 5pm and I've just gotten an e-mail saying it's been shipped and I should receive it at earliest, Thursday. (Today's Tuesday!)

Gotta love'em!

Yay, my new toys are on their way! icon_biggrin.gif

beesweetcakes Posted 5 Jul 2011 , 11:46pm
post #22 of 23

I live in Japan, although it's a CA address, my stuff usually comes within 10 days. I haven't had any problems with them. They even email me to approve their shipping quote. This company is greatl

donnlara Posted 6 Jul 2011 , 12:25am
post #23 of 23

I'm in California, order exclusively from GlobalSugarArt. They always ship very quickly, sometimes within an hour of my order, and the one time that I've called them on the phone they were super helpful. I give them two thumbs up!

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