Is She Serious???

Decorating By MamaMia808 Updated 30 May 2011 , 12:00am by hellie0h

MamaMia808 Posted 29 May 2011 , 6:06am
post #1 of 18

Here's an email I got today:

Good morning

I wonder if you could help me.

My daughter is getting married at the xxx on 16 June and they are unable to supply a cake as we are only going to have a small wedding.

My question is: We arrive in Hawaii on 12 June and if we came to your store do you already have a cake there suitable for a wedding or do we have to order them in advance. Probably now is a little late to request an order.

Hoping you are able to assist.

---Ummm, do I have a cake already in stock? Seriously? I need some help with a witty response CCers! icon_wink.gif

17 replies
cabecakes Posted 29 May 2011 , 6:25am
post #2 of 18

I think I would say, "if her wedding theme is Hannah Montana or Spongebob Squarepants I might be able to help you out, I have a couple of those in stock." LOL!

Chonte Posted 29 May 2011 , 8:16am
post #3 of 18

i think she thinks you run a full bakery, like she can come in and just buy a large white cake from the case. would you be able to make a simple cake by then. maybe tell her to pay pay you the money in advance since it's a last minute request?

sweetooth0510 Posted 29 May 2011 , 9:54am
post #4 of 18

I agree with Chonte, she probably just doesn't understand how it all works. I would go back and explain that you run a 'made to order' business and you would be happy to make a cake for the wedding but would require the full payment up front to confirm the order. So long as you aren't already fully booked I would think that this is enough notice to come up with something suitable for the couple.

leah_s Posted 29 May 2011 , 1:32pm
post #5 of 18

I don't see a problem here. Just tell her you bake to order and make payment up front and a cake will be delivered. "Chef's choice."

TinkerCakes Posted 29 May 2011 , 2:04pm
post #6 of 18

Answer: "I'm sorry, all cakes have to be ordered in advance"

I guess I'm not understanding the "is she serious!" and "I need a witty response"

She's not in the business and doesn't understand how it works....so she asked. I don't think she's being difficult, nor do I think it's a stupid question. Just my opinion icon_smile.gif

Kiddiekakes Posted 29 May 2011 , 2:35pm
post #7 of 18

I agree with Jason-Lisa....Some people don't know or understand...now is the time to politely teach/inform her...

KalliCakes Posted 29 May 2011 , 2:36pm
post #8 of 18

I would get the order/plan it up front and ask for a deposit/payment in advance. It does seem she needs some education on the way it works. Good luck! :0)

cownsj Posted 29 May 2011 , 2:36pm
post #9 of 18

If you aren't already booked, and can do the cake, you should be able to turn this into a nice order. And they'll be more than appreciative of someone who can help them on short notice.

jason_kraft Posted 29 May 2011 , 2:44pm
post #10 of 18

Sounds like a perfectly reasonable request to me...a little shorter notice than usual but I certainly wouldn't write off this order if you can manage it.

WykdGud Posted 29 May 2011 , 3:14pm
post #11 of 18

I would accept the order and charge a "rush/last minute order charge" for the short notice. Unless you don't want to do it - in which case I wouldn't try to give them a "witty" response... if you are operating a business, I would keep it professional and simply tell them you would be unable to accommodate their request.

Honestly though, I don't see why it's too short of notice unless they want something really elaborate - and it doesn't seem like they do since she says it's a very small wedding.

cownsj Posted 29 May 2011 , 3:46pm
post #12 of 18

Imagine how impressed and thrilled they'd be to be able to get a "custom", or not your run of the miller, cookie cut cake on short notice. I'll bet you could work out in less than an hour a beautiful cake design for them that would fit your schedule. Heck the swirled roses cake makes a beautiful wedding cake and won't take hardly any time at all to do.

JessDesserts Posted 29 May 2011 , 4:01pm
post #13 of 18

I have to agree that I dont see a problem with her request.
She was polite and respectful, even stating she knew it was a last minute request.
IMHO she was just asking for help.
Obviously, she doesnt know you only do cakes to order, as opposed to a bakery, but I dont think her ignorance warrants a witty retort. I think a polite informative response is more in order.

WhenTalentsCollide Posted 29 May 2011 , 5:05pm
post #14 of 18

I agree with most other people and don't see this as an off the wall inquiry... If you have the room in your schedule, you'll make someone very happy...

BlakesCakes Posted 29 May 2011 , 6:57pm
post #15 of 18

I think it's a very nicely worded request.

I require 2 weeks notice, so she's within my window as long as I have the date available. In this case, I'd also require payment in full.

There isn't much you can't pull together with 2 weeks notice, unless she's thinking that a "small" wedding cake serves 300 and is covered in handmade gumpaste flowers...................

Rae

MamaMia808 Posted 29 May 2011 , 7:48pm
post #16 of 18

Mostly kidding, thus the icon_wink.gif. This post came after 2 days of no sleep so I think I'm also kinda punchy. I still have to figure out if I can help her though since we leave to go out of town the day after the wedding and I really wouldn't want to just throw something together. I mean for weddings I'd like to spend some time on it...

Forgive the sleep-deprived posts. Must.Use.Forum.Filter. icon_wink.gif

Paige_Pittman86 Posted 29 May 2011 , 7:57pm
post #17 of 18

I am not sure why it is so necessary to get so offended by a customer, who has no idea about the cake business or how it works. I think it was a very simple question that needed a simple yes or no. It did not need a witty response. My parents own several businesses, one being a wedding rental. I have worked for them my whole life and they will turn back flips for their customers. There is not a request that they aren't willing to do. Even if its last minute! So I just really assumed most other people were this way to. But the more I read the post on here the more I see that most cakers get pissed off if somebody ask them to do anything. I'm not being ugly by any means, but I just aim to treat my customers they way I would want to be treated.

hellie0h Posted 30 May 2011 , 12:00am
post #18 of 18
Quote:
Originally Posted by MamaMia808

Here's an email I got today:

Good morning

I wonder if you could help me.

My daughter is getting married at the xxx on 16 June and they are unable to supply a cake as we are only going to have a small wedding.

My question is: We arrive in Hawaii on 12 June and if we came to your store do you already have a cake there suitable for a wedding or do we have to order them in advance. Probably now is a little late to request an order.

Hoping you are able to assist.

---Ummm, do I have a cake already in stock? Seriously? I need some help with a witty response CCers! icon_wink.gif





I gotta ask, are YOU serious? Sounds like you don't want much business with that attitude. Not being mean, but dang girl....that is a very reasonable inquiry for persons who are maybe under the impression you have a storefront bakery.

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