I met a client this morning to deliver 3 dozen cupcakes. They were in a large box with the holders so they wouldn't roll around. When I went to lift the box and put it in the client's car, the box buckled a bit on itself, and probably 5 cupcakes popped out of the holders and landed on their side. The frosting was slightly mashed on the side as a result. I apologized profusely, he said it was no problem, he would just tell his wife they fell while he was driving But I feel really bad. Should I offer a small refund? Should I call and apologize to the wife (the one who placed the order)? Should I let it go? Help!

Lesson has been learned, next time someone orders a large amount of cupcakes I will put them in separate boxes!

Or place a large cake pad or piece of corrugated cardboard under the cupcakes, that way it is more stable and shouldn't buckle. Gotta love those super understanding customers! Maybe just offer 10% off their next order if you really wanna offer something to make yourself feel better, but it sounds like he wasn't upset over it... so up to you.

Good idea bakingkat. If I get a large cupcake order in the future I will consider that, it makes sense (and I wish I had thought of it, because I had the material!). I think I will call the wife tomorrow and offer 10% off a future order, that way she will know I am sorry and it will (hopefully) ensure future business. Thanks!

I always buy the clear plastic containers for my cupcake orders. NEVER a problem!