Wedding Called Off!!!

Decorating By happigolucki35 Updated 8 May 2011 , 1:17pm by costumeczar

happigolucki35 Posted 7 May 2011 , 8:36pm
post #1 of 15

Okay, how do you handle this situation, the wedding is on 5/21/2011 and the MOB calls me today and says the wedding has been called off. What is your policy on refunds when this happens.

14 replies
jason_kraft Posted 7 May 2011 , 8:42pm
post #2 of 15

What does it say in your contract?

In our contract we specify a 50% deposit 1 month before the event and the remaining 50% one week before, both are nonrefundable.

leah_s Posted 7 May 2011 , 9:13pm
post #3 of 15

My final payment would already have been made per my contract and I'd get to keep all the $.
25% nonrefundable deposit to book, final payment due 21 days prior.

What does your contract say?

FromScratchSF Posted 7 May 2011 , 9:13pm
post #4 of 15

I have a similar clause in my contract also about event cancellations. I require 30% non-refundable retainer at booking, another 30% at 90 days, 20% at 60, then remainder at 2 weeks prior. I've never had a cancellation, but my contract states that I'll refund all money less non-refundable retainer, cake tasting fee, and specialty supplies purchased up until 30 days prior. If it's after that 30 day mark no refund. They initial that clause no less then 3 times.

Jen

sillywabbitz Posted 7 May 2011 , 9:14pm
post #5 of 15

I hate to say this because I do believe that most people are good at heart but there was an episode of Bridezilla where the bride decided to go with another baker so they called the first baker and told her the wedding had been cancelled. I don't think you should return the deposit (assuming you got one). You have possibly turned down other cakes for that weekend, purchased supplies or begun work and you need to be compensated for that.

KoryAK Posted 7 May 2011 , 9:18pm
post #6 of 15

My policy is the deposit (30%) is non-refundable no matter what. If I hadn't started anything on the cake, the rest of the money (due 1 month before the wedding) would be refunded. I would keep any additional money that went to cover special supplies bought or work started.

costumeczar Posted 7 May 2011 , 11:06pm
post #7 of 15

My deposit is non-refundable, and anything that has been paid at the time of a cancellation is up to my discretion to refund or not, depending on how much work I've done on the cake up to that point.

If you don't have a contract, get one and spell out your policy in detail. If you don't people will expect a full refund if you don't do the cake, regardless of the reason.

cakesbycathy Posted 7 May 2011 , 11:49pm
post #8 of 15

My final payment is due 30 days before the reception so if it were me they wouldn't be getting any kind of refund at all. I don't imagine their other vendors are passing out refunds. Why should you?

tokazodo Posted 8 May 2011 , 12:35am
post #9 of 15
Quote:
Originally Posted by cakesbycathy

My final payment is due 30 days before the reception so if it were me they wouldn't be getting any kind of refund at all. I don't imagine their other vendors are passing out refunds. Why should you?




You made a very good point here, about the other vendors!

cakegirl1973 Posted 8 May 2011 , 1:05am
post #10 of 15

My wedding was called off two weeks before the date. We paid for the cake in full when we ordered it, and the bakery did not have us sign a contract. (Which we thought was odd, because all of the other vendors did.) Anyway, when the wedding was cancelled and I was told there was "no refunds" for the cake, I just accepted that, because it seemed to be the wedding industry's standard, and I didn't have a contract with the bakery that said I was entitled to a refund. Also, at that time, I was not in the frame of mind to fight with the bakery, so I just chalked it up as a financial loss and moved on. Just my experience...

VanillaCoke Posted 8 May 2011 , 12:01pm
post #11 of 15

No refunds for my customers. I start turning away other jobs as soon as a weekend is booked.

Narie Posted 8 May 2011 , 12:42pm
post #12 of 15

This is interesting. If I had paid for the cake, and I wasn't getting a refund; I would want the cake. It's paid for- get the cake. Take it to a nursing home, your church group, whatever. Have a 'get over now' party in the backyard. If the decorator was agreeable, change the look of the cake-wild and weird and funky would be good. Do they have toppers with the bride kicking the groom in the backside?

cambo Posted 8 May 2011 , 12:42pm
post #13 of 15
Quote:
Originally Posted by VanillaCoke

No refunds for my customers. I start turning away other jobs as soon as a weekend is booked.




Ditto here!

pattycakesnj Posted 8 May 2011 , 1:14pm
post #14 of 15

My contract says 50% deposit, non refundable at signing of contract, and remaining 50% is due 30 days prior to event, also non refundable. I may not have done any work or bought anything special but I would have turned down other jobs for that date so I need to be compensated.

costumeczar Posted 8 May 2011 , 1:17pm
post #15 of 15
Quote:
Originally Posted by Narie

This is interesting. If I had paid for the cake, and I wasn't getting a refund; I would want the cake. It's paid for- get the cake. Take it to a nursing home, your church group, whatever. Have a 'get over now' party in the backyard. If the decorator was agreeable, change the look of the cake-wild and weird and funky would be good. Do they have toppers with the bride kicking the groom in the backside?




Most people cancel once the deposit is paid, but not the final balance. They forfeit the deposit in that case. If they wanted to go ahead and pay me for the cake I'd make it, but I'd be setting some limits on how many changes they could make based on how close it was to the original date. My contract says that the deposits and payments are non-transferable to another cake or date, so I'm not required to change anything once they sign the contract.

I had one girl who cancelled the wedding after the rehearsal dinner. the cake was made but not assembled, so I delivered it in separate boxes so that the guests who were all at the hotel could still eat it.

Recently one girl didn't pay the balance due, and I couldn't get in touch with her at all. Based on information from the reception site (who also hadn't been paid) we assumed that she'd cancelled the reception. In that case, I didn't make the cake, and I kept the deposit. In between the time spent on trying to track her down, making flowers in advance for the cake, doing a tasting, answering emails, etc, I earned the deposit money.

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