customer stiffed me on huge order!!! And RUDE!!!!!

Decorating By Cakes-and-bakes Updated 27 Apr 2011 , 7:37pm by imagenthatnj

Cakes-and-bakes Posted 25 Apr 2011 , 10:04pm
post #31 of 89

Thank you so much everyone. I just had to come here and vent. I was in the moment, ugh, still am. while working on other orders I could feel my face was HOT just from my blood boiling!
to fill in some of the blanks, I'm not in the united states.
The customer was filthy rich, and worked for royalty. So I guess she thinks she's a spoiled little princess. The "hospital room" was a private WING in the fanciest hospital in town that seems more like a 5 star resort. The "security" are people who sit outside the wing to make sure "rif raf" like us cant go in and disturb the customer.
My husband said he saw the inside of the room, and it was actually 2 rooms, one with a bed and another "living room" attached to the "bedroom. He said it looked like a hotel room just with a hospital bed. In her "wing" she is allowed to do whatever and have whoever in the room. Security I guess just makes sure youre on the list, and kicks people out. Theyre just guys who work for the hospital, ie, work for the rich patient whose room theyre sitting in front of.
For any confusion, the order wasnt forced out of my husbands hands by security, the security guard said to him, "here I'll give it to her and get the money", then came out and told my husband she wouldnt pay. He told him to go get her, and thats when she threw her fit. I had a good sit down with hubby tonight and explained to him what to do in these situations, and I'm just glad he took back the pops.
He is going to go there tomorrow to attempt to get the remainder she owes me. Now, she is under the assumptions he is just some "delivery guy". I never told her he was my husband. Another thing she doesnt know, is my husband is an OFFICER AND LUITENANT CURNAL (spelling?!!?) in the Royal airforce, and flight partenr to the prince himself. Tomorrow he's showing up to demand the remaining money for the pops she ate in full uniform and with back up. icon_smile.gificon_smile.gificon_smile.gif (rather than the jeans and t shirt!)

Oh GOD this is gonna be good.

She paid in cash but I do have a receipt that states the deposit was paid and there was a remaining unpaid balance. If she doesnt fork over the cash tomorrow, I'm taking legal action.

Cakes-and-bakes Posted 25 Apr 2011 , 10:13pm
post #32 of 89

and yes cakers, it's all over my facebook now and from now on ALL orders less than $150 must be paid in FULL or my oven stays cold. All orders OVER $150 require a 50% deposit before I touch a spatula. Lesson learned the hard way. If it inconviniences them they can go elsewhere. NO POPS FOR THEM.

and yes 300 pops for a birth is rediculous. she ordered 200 cupcakes and 100 cookies from my friend (also not paid yet).

I have another order for 150 pops for a 1 year old birthday party. uuh, when my kids turned one we invited the grandparents and a few other women who had 1 year olds. It was at cici's pizza!!

Kiddiekakes Posted 25 Apr 2011 , 10:14pm
post #33 of 89

Wow..Now this all makes sense....Spoiled Princess is right!!

Cakes-and-bakes Posted 25 Apr 2011 , 10:22pm
post #34 of 89

theres also a "in hospital" salon that sends make up artists and hairstylists to your room to make you "presentable" to your guests. And a menu to choose your meals from. And a butler LOL I'm not kidding.
This is beyond hollywood. rediculous.
one of my friends was a private tutor for very wealthy families such as this. Hotel owners, car dealership owners, some royalty, etc. She said they were ALWAYS the ones who made her chase after her money and wait for it. Sometimes she had to wait up to a month to get her money from them. I'm not saying all wealthy people are like that, but it seems the ones in my town are. All middle class/upper middle class have always paid me on time and in full, even with a tip. But this is my first super wealthy family...Why!!! It's not like they cant afford it?? you cant afford my pops but you can afford the hospital to the stars?!

audrey0522 Posted 25 Apr 2011 , 10:28pm
post #35 of 89

I didn't realize that CiCi's pizza was all over the world now! That is cool. Sorry about your experience.

JulieMN Posted 25 Apr 2011 , 10:37pm
post #36 of 89

What an odd situation icon_eek.gificon_eek.gif ....sorry you are having such a difficult time of things. I look forward to hearing the outcome of your husband's next visit to her in the hospital.

catlharper Posted 25 Apr 2011 , 11:02pm
post #37 of 89

Wow, hard lesson learned. And, yes, the rich are notorious about stiffing the working class. SIGH. As for the hospital, my daughter just had her baby and had a decent sized private room. However, there was no way there'd be 300 visitors allowed!UGH! As for the fees. Learn the lesson...deposit of 50% no less than 1 month in advance and payment in FULL at least 2 weeks before the order is due. No full payment before delivery means no delivery...period.

Hope your husband scares the bejesus out of her!LOL!

Cat

Kitagrl Posted 26 Apr 2011 , 12:11am
post #38 of 89

Wish your hubby could take in a hidden camera. hee hee.

costumeczar Posted 26 Apr 2011 , 12:47am
post #39 of 89
Quote:
Originally Posted by Cakes-and-bakes

and yes cakers, it's all over my facebook now and from now on ALL orders less than $150 must be paid in FULL or my oven stays cold. All orders OVER $150 require a 50% deposit before I touch a spatula. Lesson learned the hard way. If it inconviniences them they can go elsewhere. NO POPS FOR THEM.

and yes 300 pops for a birth is rediculous. she ordered 200 cupcakes and 100 cookies from my friend (also not paid yet).

I have another order for 150 pops for a 1 year old birthday party. uuh, when my kids turned one we invited the grandparents and a few other women who had 1 year olds. It was at cici's pizza!!




Sorry this happened, but at least it made you reevaluate your payment policy! That will help you int eh long run. Also, if someone pays you less than two weeks ahead of time you should get it in cash only, or they could give you a bad check. It takes a while for banks to let you know if a check is bad.

Please let us know what happens when your husband goes to collect!

indydebi Posted 26 Apr 2011 , 1:47am
post #40 of 89

I learned decades ago that the people WITH the money are the hardest ones to get money out of. Looks like it still rings true. icon_sad.gif

costumeczar Posted 26 Apr 2011 , 2:02am
post #41 of 89
Quote:
Originally Posted by indydebi

I learned decades ago that the people WITH the money are the hardest ones to get money out of. Looks like it still rings true. icon_sad.gif




Well, of course! That's why they have so much money.

Kitagrl Posted 26 Apr 2011 , 2:11am
post #42 of 89
Quote:
Originally Posted by costumeczar

Quote:
Originally Posted by indydebi

I learned decades ago that the people WITH the money are the hardest ones to get money out of. Looks like it still rings true. icon_sad.gif



Well, of course! That's why they have so much money.




Yep!!!

Although I'm coming to the conclusion that life isn't as fun if all you're worried about is hoarding money! Its always good to save and take care of the future but it also makes life sweeter to splurge sometimes too!

scp1127 Posted 26 Apr 2011 , 5:08am
post #43 of 89

Sometimes those rich people spend a little more than they actually have, thus, the run-around.

carmijok Posted 26 Apr 2011 , 5:39am
post #44 of 89

Super wealthy people are used to things being given to them. Or they have someone else to pay the bills so they don't have to 'deal' with those things. She very well may have never written a check in her life or even knows how to pay someone for something. She may also be very surprised that the 200 plus people she was planning on debuting her grandchild to, may not have shown up in the droves she was hoping for. Perhaps she stiffed them too! So sorry for such a tough lesson to learn.

ChilliPepper Posted 26 Apr 2011 , 7:42am
post #45 of 89
Quote:
Originally Posted by indydebi

I learned decades ago that the people WITH the money are the hardest ones to get money out of. Looks like it still rings true. icon_sad.gif




I have only been selling my cakes for 18 months and in that short time I have also realised the above is so true. People who have very little pay up front or on delivery with no argument. The clients with money argue the toss and try to make out I quoted a lower price than I actually did. Laughable!

CP xxx

BakerAnn Posted 26 Apr 2011 , 8:09am
post #46 of 89

I am terribly sorry to hear about this happening to you. The entire situation is unconscionable and this nasty brat has some bad karma coming her way.

I was glad to read about your husband appearing there in full uniform tomorrow. Please let us know how it turns out!

Coral3 Posted 26 Apr 2011 , 8:53am
post #47 of 89
Quote:
Originally Posted by Cakes-and-bakes

I'm planning on doing that. She also stiffed another vendor I know. My husband said they had all those special orders and on both days he saw no guests, and he was there for about an hour each time. I'm sure she realized she ordered way more than she needed. I'm also shocked at the WAY she acted! throwing the box, yelling, what the?!?!!?!?!?!!?




I've done a bit of debt collecting as part of my job, and I've always noticed that the ones who shout the loudest and get abusive when you ask for payment are the ones who have NO intention whatsoever of paying, and often seem to end up skipping town leaving a trail of debts behind them. I had one woman who screamed and swore and carried on at me, and THEN accused me of trying to ROB her cafe and called the police on me - just because I went in and asked her to please pay her bill, which was three months overdue!!

robinmarie Posted 26 Apr 2011 , 11:11am
post #48 of 89

I don't know about you guys, but after I had my baby, the last thing I wanted was a room full of people (except for family and very close friends), and they only stayed a bit. Giving birth is exhausting.

indydebi Posted 26 Apr 2011 , 4:00pm
post #49 of 89
Quote:
Originally Posted by robinmarie

I don't know about you guys, but after I had my baby, the last thing I wanted was a room full of people (except for family and very close friends), and they only stayed a bit. Giving birth is exhausting.




that's kinda what I was thinking, too.

Kaytecake Posted 26 Apr 2011 , 4:19pm
post #50 of 89
Quote:
Originally Posted by Cakes-and-bakes


Another thing she doesnt know, is my husband is an OFFICER AND LUITENANT CURNAL (spelling?!!?) in the Royal airforce, and flight partenr to the prince himself. Tomorrow he's showing up to demand the remaining money for the pops she ate in full uniform and with back up. icon_smile.gificon_smile.gificon_smile.gif (rather than the jeans and t shirt!)

Oh GOD this is gonna be good.




Cakes-and-bakes- I'm sorry to hear that you're having problems with this customer and I hope that you are able to resolve this amicably.

I don't know you and I'm confused by your statements above. The Royal Air Force hasn't used the the rank title of Lieutenant Colonel since 1918. They use the rank- Wing Commander. A Wing Commander is in command of a squadron. Your husband would outrank the Prince, who is a Captain, I believe.

There are rules about wearing one's uniform in public and how it reflects upon the office it represents. Is your husband really going to do this in uniform???? Who is backing him up and are they also going to be in uniform?

I'm not trying to be antagonistic, but this got to be a little much.

AnotherCaker Posted 26 Apr 2011 , 4:42pm
post #51 of 89

Image

Cakes-and-bakes Posted 26 Apr 2011 , 4:50pm
post #52 of 89

I'm not in the united states and the royal army is a little different where i am, where 'luitenant curnal' is the rank that comes after "major".
lt. captian, captian, then major, then lt. curnal, then curnal I believe? He is in line for squadrin commander in a few years.
And yep he's going in uniform lol. I want her intimidated >icon_sad.gif !
And thats what happened.
She texted me a few hours ago saying "send your 'driver' tonight for the remaining money. (the pops she served). When my husband got there, she wasnt even there!
He had the security of the actual hospital with him just incase she got rowdy (versus the private ones that just guard her room like last time.)
So they summon the woman from the room and some other lady comes out, looks at my husband, and says "who are you? what do you want?"

He says im collecting for cakes and bakes.
She said she didnt know what he was talking about! So he explained there was a remaining unpaid balance and they scurried around to collect it. When they gave it to him my husband told them not to buy things they cant pay for and left.and he said it loud too.

And just another update,lthe pops she returned i already sold on special to a woman who liked them so much, she made another order for her daughters birthday.

snowboarder Posted 26 Apr 2011 , 5:10pm
post #53 of 89
Quote:
Originally Posted by robinmarie

Giving birth is exhausting.




So is living, breathing, holding down a full time job, taking care of ailing, elderly parents, etc. etc. etc. Sorry, but you don't get a free pass for your sh**ty attitude because you birthed a baby or are experiencing any of the other hormonal phases that women like to use as an excuse for acting poorly. Believe it or not, there was a day when women actually kept it together...

indydebi Posted 26 Apr 2011 , 5:18pm
post #54 of 89
Quote:
Originally Posted by snowboarder

Quote:
Originally Posted by robinmarie

Giving birth is exhausting.



So is living, breathing, holding down a full time job, taking care of ailing, elderly parents, etc. etc. etc. Sorry, but you don't get a free pass for your sh**ty attitude because you birthed a baby or are experiencing any of the other hormonal phases that women like to use as an excuse for acting poorly. Believe it or not, there was a day when women actually kept it together...



I think what she meant is that it would be odd for the woman who gave birth to feel up to having a big party that this SECOND woman was organizing.

When I had my kids, I would have KILLED my sister or mother or whoever tried to put together something like this while I was still recuperating from such a physically taxing ordeal.

If I interpreted this wrong, then I apologize.

Sangriacupcake Posted 26 Apr 2011 , 5:18pm
post #55 of 89
Quote:
Originally Posted by snowboarder

Quote:
Originally Posted by robinmarie

Giving birth is exhausting.



So is living, breathing, holding down a full time job, taking care of ailing, elderly parents, etc. etc. etc. Sorry, but you don't get a free pass for your sh**ty attitude because you birthed a baby or are experiencing any of the other hormonal phases that women like to use as an excuse for acting poorly. Believe it or not, there was a day when women actually kept it together...





I think that robinmarie was just pointing out that many women are too exhausted to have a room full of visitors right after giving birth. And the rude customer in question wasn't the new mother, it was her relative. No one here is excusing her behavior.

erinalicia Posted 26 Apr 2011 , 5:23pm
post #56 of 89

love the popcorn eating picture... that's exactly what I was thinking. LOL

mim1106 Posted 26 Apr 2011 , 5:41pm
post #57 of 89
Quote:
Originally Posted by Cakes-and-bakes

I'm not in the united states and the royal army is a little different where i am, where 'luitenant curnal' is the rank that comes after "major".
lt. captian, captian, then major, then lt. curnal, then curnal I believe? He is in line for squadrin commander in a few years.
And yep he's going in uniform lol. I want her intimidated >icon_sad.gif !
And thats what happened.
She texted me a few hours ago saying "send your 'driver' tonight for the remaining money. (the pops she served). When my husband got there, she wasnt even there!
He had the security of the actual hospital with him just incase she got rowdy (versus the private ones that just guard her room like last time.)
So they summon the woman from the room and some other lady comes out, looks at my husband, and says "who are you? what do you want?"

He says im collecting for cakes and bakes.
She said she didnt know what he was talking about! So he explained there was a remaining unpaid balance and they scurried around to collect it. When they gave it to him my husband told them not to buy things they cant pay for and left.and he said it loud too.

And just another update,lthe pops she returned i already sold on special to a woman who liked them so much, she made another order for her daughters birthday.





You resold the cake pops she threw?? icon_confused.gif

motherofgrace Posted 26 Apr 2011 , 6:12pm
post #58 of 89
Quote:
Originally Posted by mim1106



You resold the cake pops she threw?? icon_confused.gif





I dont see anythign wrong with that. Take out any if they were broken, give a little discount. Im sure the new customer really appreciated it!

robinmarie Posted 26 Apr 2011 , 7:02pm
post #59 of 89

Thank you Indydebi and Sangriacupcake for sticking up for me. Never got slammed on a forum post before. I was merely stating that I personally would not want a party in my room after giving birth. I really don't consider that a *$%$ attitude.

alvarezmom Posted 26 Apr 2011 , 7:51pm
post #60 of 89
Quote:
Originally Posted by mim1106

Quote:
Originally Posted by Cakes-and-bakes

I'm not in the united states and the royal army is a little different where i am, where 'luitenant curnal' is the rank that comes after "major".
lt. captian, captian, then major, then lt. curnal, then curnal I believe? He is in line for squadrin commander in a few years.
And yep he's going in uniform lol. I want her intimidated >icon_sad.gif !
And thats what happened.
She texted me a few hours ago saying "send your 'driver' tonight for the remaining money. (the pops she served). When my husband got there, she wasnt even there!
He had the security of the actual hospital with him just incase she got rowdy (versus the private ones that just guard her room like last time.)
So they summon the woman from the room and some other lady comes out, looks at my husband, and says "who are you? what do you want?"

He says im collecting for cakes and bakes.
She said she didnt know what he was talking about! So he explained there was a remaining unpaid balance and they scurried around to collect it. When they gave it to him my husband told them not to buy things they cant pay for and left.and he said it loud too.

And just another update,lthe pops she returned i already sold on special to a woman who liked them so much, she made another order for her daughters birthday.




You resold the cake pops she threw?? icon_confused.gif




I was thinking the same thing, but she didnt have them that long, so maybe that's why they were resold?

I'm just glad you got the rest of your money! Sounds like the sister bit off more than she could chew.

I agree that some people with money are the ones that are tight with it and have allot to say about the price of a cake. I have allot of middle class (making around $30K-80K a yr) who NEVER complain about a price of a cake. They dont try and low ball or ask why its so much.

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