Just got my fancy acrylic, 8 tier wedding cupcake tower from the UK and I open it up and the protective coating has been missed off one side of all the tiers and every single tier is scratched and all scribbled on with permanent marker!
... and it cost me $200 - I am so gutted. Have emailed so certainly hope they come to the party but do feel a bit vunerable being all the way over here in New Zealand.
Oh no! I hope they can send you a new one and fast!
I got my acrylic cupcake stand off Ebay, the seller was scfdisplay, the seller was in Australia and I paid $71 for the stand and $15 for the postage. It was in perfect condition, as described. The thing about Ebay and paying with paypal, is buyer protection. If I had of received what you did I would immediately open a dispute with paypal and get them involved, clearly you didn't get what you paid for. So sorry.
I hope you get this solved soon!