AmysCakesNCandies Posted 24 Feb 2011 , 12:34am
post #1 of

Just got off the phone with a customer who ordered a small cake for this Saturday, the conversation went something like this.

Customer: Is my cake being delivered tonight?

Me: well, no it was ordered for Saturday I will deliver it on Saturday

Customer: Well I was hoping you could deliver it tonight

Me: I can't do that because the cake is not made yet, it will be ready for the Saturday delivery time on the order copy I sent to you.

Customer: Well I changed the date on the order form.

Me: Did you call or email me to ask if I could accomodate the change?

Customer: No

Me: Did you inform me that you needed a date change

Customer: well, i changed the date on the copy of the order you sent me and sent it back to you

Me: And what would make me check for a date change if you didnt contct me about it?

Customer: I dunno, can I get the cake tonight?

Me: No..... So do you still want the cake on Saturday?

Customer: OK

Seriously, just change the order and not tell me or ask if I can accomodate a change... Really? Must be a full moon.

26 replies
TabbieCakes Posted 24 Feb 2011 , 12:43am
post #2 of

LMBO!!!!!! icon_cry.gif

bobwonderbuns Posted 24 Feb 2011 , 12:51am
post #3 of

Didn't something similar happen to Indydebi where she had to cater a function and showed up over an hour early only to be told that they had changed the dinner serving time and didn't bother to tell the caterer??? icon_confused.gif Yep, it's in the water I tell ya!! icon_biggrin.gif

motherofgrace Posted 24 Feb 2011 , 12:59am
post #4 of

yep, just last week i can an email abotu my "bum" cookies, I called her and she said she would like some for tuesday amd what the price was.

I told her $2 each wit ha minimum of 12. She said Ill call you tomorrow to confirm.

No phone call.

Tuesday, I get a call "so when can I pick up the cookies"

I said "you did not confirm the order, so there are no cookies made"

She says " but i said I wanted them"

I said " you also said you were going to confirm, when I got no phone call, I asumed you did not want them"

She says "Well what am I supposed to do now?"

Me" Sorry, I cant help you"

done


peopel are crazy

Evoir Posted 24 Feb 2011 , 1:09am
post #5 of

My loon was a bride who got a 'rough idea of what coffee serves would cost' from me on the phone, then at the consultation tried to tell me it was to be served as dessert, and 'so long as we keep to the quoted price you gave us..."

I felt like saying "Well, sure, so long as you're happy to have only half your guests actually eating dessert".

People are just no damn good. icon_razz.gif

costumeczar Posted 24 Feb 2011 , 1:11am
post #6 of

So he wrote the change on the order form and then didn't send it to you? What? Good lord...

I once had a bride change her wedding date and not tell me. Must have slipped her mind. I showed up with the cake but they told me it was the next day, not that day. I guess she thought I'd figure it out when there was another cake there already.

mayo2222 Posted 24 Feb 2011 , 1:20am
post #7 of
Quote:
Originally Posted by costumeczar

So he wrote the change on the order form and then didn't send it to you? What? Good lord...

I once had a bride change her wedding date and not tell me. Must have slipped her mind. I showed up with the cake but they told me it was the next day, not that day. I guess she thought I'd figure it out when there was another cake there already.




According to the OP I believe the customer did send back the order form with the change on it

Corrie76 Posted 24 Feb 2011 , 1:24am
post #8 of
Quote:
Originally Posted by motherofgrace


I said "you did not confirm the order, so there are no cookies made"

She says " but i said I wanted them"



I get this all the time! I'll be having a casual conversation with someone and they mention they want a cake or cookies for whatever reason, I say, "great, give me a call to order them." And at least once a month a get this weird phone call or message from these people asking when they can pick up their cake! And everytime I question the fact that they didn't order, they always respond, "but we talked about it..."
CRAZY!

AmysCakesNCandies Posted 24 Feb 2011 , 1:50am
post #9 of
Quote:
Originally Posted by costumeczar

So he wrote the change on the order form and then didn't send it to you? What? Good lord....



To clarify:
She did change it on the form (I found it after scrounging through my email) but the form was just an attachment with no indication in the email of a change- so I had no reason to open the copy of the order I had sent to her. Since I had only sent it as a "customer copy" of an order, not as something that required a signature or approval. The body of her email simply stated... "I would like to pay via Paypal"

I really wanted to tell this lady that I am a baker not a psychic, but I bit my tounge.

motherofgrace Posted 24 Feb 2011 , 1:52am

yepper

craziness

Foxicakes Posted 24 Feb 2011 , 2:11am

Quote from MadameRaz...."I once had a bride change her wedding date and not tell me. Must have slipped her mind. I showed up with the cake but they told me it was the next day, not that day. I guess she thought I'd figure it out when there was another cake there already."

MadameRaz....So are you saying that they changed the wedding date AND got another person to do the cake? Without telling you?

chefjess819 Posted 24 Feb 2011 , 2:29am
Quote:
Originally Posted by Foxicakes

Quote from MadameRaz...."I once had a bride change her wedding date and not tell me. Must have slipped her mind. I showed up with the cake but they told me it was the next day, not that day. I guess she thought I'd figure it out when there was another cake there already."

MadameRaz....So are you saying that they changed the wedding date AND got another person to do the cake? Without telling you?




it was actually costumeczar who posted this...and i think she meant that the venue was probably having a diferent wedding on the date she had in her calendar, but the wedding she had made the cake for was going to be the following day...if that makes any sense...

bobwonderbuns Posted 24 Feb 2011 , 2:39am

Sheesh, you just HAD to bring this up tonight, didn't you??? icon_biggrin.gif I just got done telling a bride who has a wedding party of 200 and her budget is $200 icon_eek.gif that you can't even buy a happy meal for that and most decorators in the city START at $3.50/serving and go up. Needless to say, I got another shoot and run b**ch who sent me a scathing note telling me "$3 for a slice of cake is OUTRAGEOUS" and a Happy Meal is a COMPLETE meal, not a little slice of cake! yada yada yada... icon_rolleyes.gif

It's overcast here -- can someone look outside and tell me if it's a full moon tonight? icon_rolleyes.gificon_lol.gif

tina32 Posted 24 Feb 2011 , 2:42am

I once had the moher of the groom, who came with the bride to order the cake, call the morning of the wedding to ask....Have you started the wedding cake yet?

costumeczar Posted 24 Feb 2011 , 2:48am
Quote:
Originally Posted by Foxicakes

Quote from MadameRaz...."I once had a bride change her wedding date and not tell me. Must have slipped her mind. I showed up with the cake but they told me it was the next day, not that day. I guess she thought I'd figure it out when there was another cake there already."

MadameRaz....So are you saying that they changed the wedding date AND got another person to do the cake? Without telling you?




That was me...Yes, it was a Saturday, and I was there to deliver the cake, but there was already another wedding cake there. I asked and they told me that my bride's wedding was the next day. I took out the contract and asked them to look at it to see if I was crazy or not, but yep, it was that day's date so I was there with a cake that had been ordered for the day before her wedding.

They didn't have anywhere to store my cake, so I took it home and returned with it the next day. I just can't believe that she didn't bother to tell me that they'd moved the date. Although after doing this for so long, I'm not surprised by much anymore.

funcakes Posted 24 Feb 2011 , 2:55am

...and the worst part-they reproduce! Yep-I teach their kids. A parent showed up for a conference on a different day and time than she confirmed. When I pointed this out she said, "Well, I changed the date and time on my copy."

cakelady2266 Posted 24 Feb 2011 , 2:56am

Amy do you mean to tell us your mind reading powers aren't working? Your customer must have relatives here in Alabama.

Kitagrl Posted 24 Feb 2011 , 3:02am
Quote:
Originally Posted by tina32

I once had the moher of the groom, who came with the bride to order the cake, call the morning of the wedding to ask....Have you started the wedding cake yet?




I am not sure what's worse...this, or the customer that emailed me three weeks before their cake was due and asked me how their cake was coming along..... icon_confused.gif

cownsj Posted 24 Feb 2011 , 3:05am

The full moon was a few days ago, but I think it's effects must be lingering.

bobwonderbuns Posted 24 Feb 2011 , 1:26pm
Quote:
Originally Posted by funcakes

...and the worst part-they reproduce! Yep-I teach their kids. A parent showed up for a conference on a different day and time than she confirmed. When I pointed this out she said, "Well, I changed the date and time on my copy."





icon_eek.gif OMG! Yep, stupid people shouldn't breed! (Unfortunately that's the only thing they ARE good at!) icon_rolleyes.gificon_lol.gif

costumeczar Posted 24 Feb 2011 , 1:54pm
Quote:
Originally Posted by Kitagrl

Quote:
Originally Posted by tina32

I once had the moher of the groom, who came with the bride to order the cake, call the morning of the wedding to ask....Have you started the wedding cake yet?



I am not sure what's worse...this, or the customer that emailed me three weeks before their cake was due and asked me how their cake was coming along..... icon_confused.gif




I've had people do that to me, too...What do they think we do, I don't understand that.

bobwonderbuns Posted 24 Feb 2011 , 1:57pm
Quote:
Originally Posted by Kitagrl

Quote:
Originally Posted by tina32

I once had the moher of the groom, who came with the bride to order the cake, call the morning of the wedding to ask....Have you started the wedding cake yet?



I am not sure what's worse...this, or the customer that emailed me three weeks before their cake was due and asked me how their cake was coming along..... icon_confused.gif




I had a lady do that, several weeks before the cake was even baked! icon_confused.gif I told her "we're working on the boards as we speak and they're gorgeous!" icon_twisted.gif It worked too, she was thrilled when we got off the phone! icon_razz.gif

VanillaCoke Posted 24 Feb 2011 , 2:27pm

Sometimes I'm tempted to post the dumbest questions I hear on my facebook page, but I know it would come back to haunt me. icon_confused.gif This thread is hilarious.

I mostly just get the phone calls where people ask me how much to serve X amnt people, and then I have to do the math for them over and over.

Evoir Posted 24 Feb 2011 , 10:06pm
Quote:
Originally Posted by bobwonderbuns


I had a lady do that, several weeks before the cake was even baked! icon_confused.gif I told her "we're working on the boards as we speak and they're gorgeous!" icon_twisted.gif It worked too, she was thrilled when we got off the phone! icon_razz.gif





This made me LOL this morning...That's something I would say icon_smile.gif

sweets4you Posted 24 Feb 2011 , 10:20pm
Quote:
Originally Posted by bobwonderbuns



I had a lady do that, several weeks before the cake was even baked! icon_confused.gif I told her "we're working on the boards as we speak and they're gorgeous!" icon_twisted.gif It worked too, she was thrilled when we got off the phone! icon_razz.gif




Hahaha, this is classic! I love it! icon_biggrin.gif

KSMill Posted 24 Feb 2011 , 10:37pm
Quote:
Originally Posted by bobwonderbuns

Sheesh, you just HAD to bring this up tonight, didn't you??? icon_biggrin.gif I just got done telling a bride who has a wedding party of 200 and her budget is $200 icon_eek.gif that you can't even buy a happy meal for that and most decorators in the city START at $3.50/serving and go up. Needless to say, I got another shoot and run b**ch who sent me a scathing note telling me "$3 for a slice of cake is OUTRAGEOUS" and a Happy Meal is a COMPLETE meal, not a little slice of cake! yada yada yada... icon_rolleyes.gif

It's overcast here -- can someone look outside and tell me if it's a full moon tonight? icon_rolleyes.gificon_lol.gif




I've been lucky enough not to have that -yet- but I always have to think "how much would you pay for a piece of cake with dinner at a very nice restaurant." Some people!

Kitagrl Posted 24 Feb 2011 , 10:52pm
Quote:
Originally Posted by Evoir

Quote:
Originally Posted by bobwonderbuns


I had a lady do that, several weeks before the cake was even baked! icon_confused.gif I told her "we're working on the boards as we speak and they're gorgeous!" icon_twisted.gif It worked too, she was thrilled when we got off the phone! icon_razz.gif




This made me LOL this morning...That's something I would say icon_smile.gif




Actually I just emailed the person back and casually mentioned that its probably a good thing I haven't started on the cake yet or it'd be fairly stale by the due date. The customer chuckled and agreed!

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