So You Say My Cake Just...fell Over??

Decorating By JohnnyCakes1966 Updated 20 Feb 2011 , 3:03am by tokazodo

JohnnyCakes1966 Posted 18 Feb 2011 , 7:42pm
post #1 of 38

I delivered a 3-tier wedding cake last weekend, took pictures after setting it up, had the MOTB sign off on a safe delivery, that the cake was placed in the designated location, etc. I hadn't even gotten 10 minutes away when I got a call from the MOTB screaming that my cake just...fell over and landed on the floor and that I MUST get another cake to them before the reception started in 4 hours! I turned around and went back to the reception hall, and sure enough, my cake was lying on the floor. But I noticed that the cake wasn't anywhere near where I left it. icon_confused.gif

I told MOTB that someone had moved the cake and I wasn't responsible for it falling. She became furious, called me a liar, said the cake was exactly where I left it, and demanded another cake AND a full refund! So, I pulled out my handy-dandy camera and showed her the pictures I took after setting up the cake...which included the background of the room thumbs_up.gif and I pointed out to her that the cake was now clear across the room from where I left it! icon_biggrin.gif

So word from the wise...ALWAYS take a picture after setting up your cakes AND be sure they include the room's background so you have proof of where you left the cake!!

37 replies
pinkpiggie78 Posted 18 Feb 2011 , 7:58pm
post #2 of 38

So what did she say after you showed her the picture?

Bubbl3h3ad Posted 18 Feb 2011 , 8:06pm
post #3 of 38

Yeah, what did she say?!?!

chrisviz Posted 18 Feb 2011 , 8:08pm
post #4 of 38

OMG... I wish I could have been a fly on the wall to see her expression when you pulled out your camera!! lol I have GOT to know what she said after that!!

CiNoRi Posted 18 Feb 2011 , 8:09pm
post #5 of 38

Do tell! I bet the look on her face was PRICELESS!!!

helenecake Posted 18 Feb 2011 , 8:15pm
post #6 of 38

did you take a picture of her face after she saw "the picture" lol
it doesn't mean that she moved the cake but at least you have proof to show her...I guess we'l have to call COlombo

johnson6ofus Posted 18 Feb 2011 , 8:31pm
post #7 of 38

oh yes, do tell what was said when you caught the liar.....

ryannrochelle Posted 18 Feb 2011 , 8:31pm
post #8 of 38

Holy Cow! At least you had your proof! I think my heart would have stopped if I answered my phone and they said my cake fell over.

JohnnyCakes1966 Posted 18 Feb 2011 , 8:33pm
post #9 of 38

She was mortified! She started crying and saying she was under so much stress. She apologized and begged me to do another cake. I told her the best I could do at that point was give her the number to WalMart. I really felt bad for her. Even though she yelled at me, I just hate to see someone's wedding day messed up.

CiNoRi Posted 18 Feb 2011 , 8:40pm
post #10 of 38

Yeah, i feel bad for you both... I understand her stressing out... but she shouldn't have snapped at you like that without having the whole story. And i totally feel for you in all your hard work! *comfort* you handled it well though, congrats!

linstead Posted 18 Feb 2011 , 8:47pm
post #11 of 38

So did you ever find out who moved it?

Kiddiekakes Posted 18 Feb 2011 , 9:05pm
post #12 of 38

Now that is what I call covering your A$$...Way to go!!

jhay Posted 18 Feb 2011 , 9:28pm
post #13 of 38

Atta girl!

Ali3971 Posted 18 Feb 2011 , 9:41pm
post #14 of 38

Good Idea and SAVED by the camera!! I will include that in my delivery routine for now on! Can we see the cake that "just fell over" or at least the before picture icon_smile.gif

pmarks0 Posted 18 Feb 2011 , 9:54pm
post #15 of 38
Quote:
Originally Posted by JohnnyCakes1966

I MUST get another cake to them before the reception started in 4 hours!





Too funny. What did she think? You could just wave your magic spatula and poof there would be another 3 tiered fully decorated cake?

Please post a picture of the cake pre fall

janeoxo Posted 18 Feb 2011 , 9:55pm
post #16 of 38

I always photograph the cake from all 4 sides before I leave and I also make the bride aware that I do that at the consultation.

In this day and age, anyone who doesn't get photographic evidence before they leave is just asking for trouble!

Kellbella Posted 18 Feb 2011 , 9:58pm
post #17 of 38

Why did they try to move the cake???? What morons icon_twisted.gif

Thank God for your camera. thumbs_up.gif

artscallion Posted 18 Feb 2011 , 10:00pm
post #18 of 38

How do these people sleep at night? It boggles my mind how easily people do things like this. Did it not occur to her that refunding the whole amount of a wedding cake and/or making a whole new cake is tantamount to taking what could amount to a weeks salary out of your pocket...out of the mouth's of your family. This is how cheaply she sells her soul? Just so she doesn't have to suffer the consequences of what happened to HER, she so easily tries to transfer these enormous consequences to another innocent human being, YOU. Disgusting.

cakegirl1973 Posted 18 Feb 2011 , 10:32pm
post #19 of 38
Quote:
Originally Posted by artscallion

How do these people sleep at night? It boggles my mind how easily people do things like this. Did it not occur to her that refunding the whole amount of a wedding cake and/or making a whole new cake is tantamount to taking what could amount to a weeks salary out of your pocket...out of the mouth's of your family. This is how cheaply she sells her soul? Just so she doesn't have to suffer the consequences of what happened to HER, she so easily tries to transfer these enormous consequences to another innocent human being, YOU. Disgusting.





Well said. A lot of people's default answer is that it is someone else's fault. Thank goodness not everyone in the world is like this!

johnson6ofus Posted 18 Feb 2011 , 11:12pm
post #20 of 38

and I bet if you used that "magic spatula" and whipped something up in the 4 hours that remained (providing no other work was scheduled), the witch MOTB would complain it was wrong.

Can't take a good honest person, and turn them into a liar because of "stress". UGH! A full refund and a new cake for errors SHE made!

The nerve....

Karen421 Posted 18 Feb 2011 , 11:24pm
post #21 of 38

I agree!!! Stress is stress ~ but an honest person wouldn't have lied and demanded a new cake and a full refund!!! Poor bride! icon_smile.gif

jess2426 Posted 18 Feb 2011 , 11:39pm
post #22 of 38

OMG!!! that is a terrible story! i dont think that anyone has the right to yell at you no matter how much stress they are under. just my opinion.

Kitagrl Posted 18 Feb 2011 , 11:52pm
post #23 of 38
Quote:
Originally Posted by jess2426

OMG!!! that is a terrible story! i dont think that anyone has the right to yell at you no matter how much stress they are under. just my opinion.




OR to lie about you and try to get free product dishonestly....sheesh!

Jennifer1970 Posted 19 Feb 2011 , 12:23am
post #24 of 38

She's probably the one who moved it!

johnson6ofus Posted 19 Feb 2011 , 12:53am
post #25 of 38

I forgot to say.... thumbs_up.gifthumbs_up.gifthumbs_up.gifthumbs_up.gifthumbs_up.gif to the OP for documenting everything. A potential BAD situation, liability, and financial losses for the baker avoided!

Lessons for all to share and learn by!

And lots of wishes for the MOTB for bad karma for her attempt to defraud you.... icon_evil.gificon_twisted.gificon_mad.gificon_evil.gificon_twisted.gificon_mad.gif

gscout73 Posted 19 Feb 2011 , 3:39am
post #26 of 38
Quote:
Originally Posted by Kitagrl

Quote:
Originally Posted by jess2426

OMG!!! that is a terrible story! i dont think that anyone has the right to yell at you no matter how much stress they are under. just my opinion.



OR to lie about you and try to get free product dishonestly....sheesh!




REALLY?? She went from insisting it was not moved, demanding another cake in 4 hrs AND full refund....to crying saying she was under stress and asking for help?

I'm sorry, call me cold hearted, but I would have looked her right in the eye and told her that, she called me a liar and if it weren't for the camera she would have kept up the lie. Then before turning my back and walking out I would have said, "You signed of on a satisfactory delivery, you moved the cake, you figure it out. Not my problem."

I've been in emotionally and psychologically abusive relationships and am no one's doormat. So I don't take abuse from anyone. Wedding, tears, or what ever. Nothing gives anyone the right to be abusive.

Another example of the entitlement mentality.

ps, I take my digital camera everywhere and have a spare battery.

Zeebadeeba Posted 19 Feb 2011 , 4:00am
post #27 of 38
Quote:
Originally Posted by gscout73



I've been in emotionally and psychologically abusive relationships and am no one's doormat. So I don't take abuse from anyone. Wedding, tears, or what ever. Nothing gives anyone the right to be abusive.




AMEN! I agree whole-heartedly with you. I've been there, done that, and got the scars to prove it.

OP, Congrats icon_biggrin.gif

NanaSandy Posted 19 Feb 2011 , 4:08am
post #28 of 38

I can't believe that she was bold enough to have called you, as if it was YOUR fault! Since, I am betting that she is the one who moved it. Just my opinion.
But honestly, when I read this, all I could think of was the poor bride!! How awful this happened to both of you!
Thank God for the camera!! And yes, a lesson learned for me!
I love this site, I am always learning some valuable lesson!

KitchenKat Posted 19 Feb 2011 , 4:28am
post #29 of 38

Bravo for the pictures!

And bravo for being paid in full before delivery so that the customer cannot "hostage" the payment.

Where's the applause emoticon when you need one!

Evoir Posted 19 Feb 2011 , 4:29am
post #30 of 38

Yes! Great stuff icon_smile.gif

I always have at least my iPhone with me to take pics of the cake as I leave it...and of course a signed delivery receipt. My mama didn't raise no ijits.

BUT, having said that, I just want to caution new decorators to not only take photos and get a sign-off on the cake, but please make sure you have a sturdy, safe place to put the wedding cake at the venue. Check it out BEFORE you put the cake on the table - yes, look until that white tablecoth!! Part of your fee is for the set-up, and it behooves you to do this well.

BTW...This comment is not directed at anyone...just a helpful hint!

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