I just opened my 5th or 6th 20lb tub of Satin Ice tonight and it's hard as a rock! And the bag it's in is a super thin clear one, not thick blue plastic like the previous tubs I've had.

What's going on? I don't even know how to get it out w/o tearing the bag, leaving it completely useless. It's too late to call them tonight, but I'm really disappointed, especially since I bought two 20 lb tubs this time around, and they both are rock hard with the crappy clear plastic bag.

Just need to vent. Now I have to figure out how to make this work!

I'm so sorry to hear that. The only thing I can imagine to try would be to nuke it, but in such a large mass you'd have to be especially careful to pull off the outside pieces as soon as they soften enough to do so. Good luck.

a tub of red I recently purchased was super soft & pliable, ok for covering cakes but super difficult to make accent pieces with.
a tub of black I recently purchased was in the clear bag and also very hard, I was worried when I took it out, but after some kneading it was ok to work with.
good luck!

I know How you feel! I had a problem with a 20lb bucket of satin ice, but it was the opposite- way too soft!! If you knead in some crisco that might help soften it. Iv'e done that before. good luck.

My recent Satin Ice purchase is rock solid- I have to chop it out with a cleaver! It also tastes pretty crappy if you ask me- it's my first time buying it- I usually make my own mmf. The only other kind I've bought was Fondarific and it is much better in my opinion, but much pricier. I guess you get what you pay for!

I just bought a couple of tubs also. Thick blue bag, usual texture.

very belated update to this, but I emailed the company about two lousy batches of fondant and they replaced them in a matter of days. The new batches are just as I remembered they should be, so all is well. Thanks!