Fun Customer Of The Day

Decorating By karateka Updated 18 Nov 2010 , 11:11pm by costumeczar

karateka Posted 17 Nov 2010 , 10:31pm
post #1 of 25

11 this morning:

ring ring
ring ring
ring ring

" Blah Blah Cakes, May I help you?"

"Do you do cupcakes?"

"Sure do!"

"I need some delivered to Lima, Ohio today" (Lima is 2 hours away from me)

"I'm sorry, ma'am....there's just no way at this point....This is a 100% customer order cake decorating shop. I have nothing baked and awaiting an order."

"FINE." click. buzzzzz......................

Sigh....

24 replies
Kellbella Posted 17 Nov 2010 , 10:44pm
post #2 of 25

All you had to do was wave your magic wand....didn't you know that? icon_wink.gificon_wink.gificon_wink.gif

adventuregal Posted 17 Nov 2010 , 11:35pm
post #3 of 25

aren't those customers fun? The "If you don't do exactly as I demand you get treated like shit" customers. Why is it people think they can treat people bad on the phone when they wouldn't dare do it in person? icon_evil.gif

elliegails Posted 17 Nov 2010 , 11:48pm
post #4 of 25

Yesterday my brother called 2 hours before we close to order a birthday cake for his son...for that afternoon. Of course I am like, "are you kidding?"

caymancake Posted 17 Nov 2010 , 11:52pm
post #5 of 25

That happens to me at least once a week...phone rings at 8am - "can I order a cake and have it delivered for 12pm today?" ummm, no.

Oh goodness, if only we had keebler elf magic?

adventuregal Posted 18 Nov 2010 , 12:26am
post #6 of 25

keebler elf magic icon_lol.gif It seems like most of the orders I take on are what we would consider 'rush' orders. Even though I state on my website that I need atleast two weeks notice they still call with orders for THAT WEEK. I got an order on Monday for Thursday and said yes-mostly because I need the money around this time of year, but I can't wait until I'm established enough to say...hell to the NO! icon_biggrin.gif
If it's someone I really like (or someone who genuinely seems super nice) I'll generally do it last minute if I have time.

Metal_Junkie Posted 18 Nov 2010 , 12:58am
post #7 of 25

What is wrong with these kind of people, they only seem polite when they're getting something out of you.

karateka Posted 18 Nov 2010 , 12:40pm
post #8 of 25

Oh! New one this morning! Here it is Thursday am, and I awake to this email:

I know this is extremely late notice but I was hoping to get a birthday cake that would feed at least 15 people by this Friday, the 19th, no later than 5pm. I have a few ideas of what I would like, and I have attached photos to better explain, but I would like a round cake (tiered if practical with only 15-20 ppl and w/in price range) with fondant that is pink and black and has rhinestones, roses, swirls, etc., or something of that nature. If you could please let me know if this is something that's even possible with such late notice and a price quote I would really appreciate it. In addition, if it is over $100 could you please let me know how much more and also what I could get for something more in that price range of $100 or less. Thank you so much for your time and I look forward to hearing from you icon_smile.gif

I know she's being polite, but seriously???? You should see the pictures attatched: Several large gumpaste roses, LOTS of piping and embossed fondant .... I want the money, but seriously. There is only so much I can handle with that kind of notice! I guess I missed out when they were handing out magic wands!

karateka Posted 18 Nov 2010 , 12:41pm
post #9 of 25
Quote:
Originally Posted by adventuregal

aren't those customers fun? The "If you don't do exactly as I demand you get treated like " customers. Why is it people think they can treat people bad on the phone when they wouldn't dare do it in person? icon_evil.gif




Well, that's it, isn't it? It's getting so that they WOULD do it in person. No manners and no shame anymore.

loriemoms Posted 18 Nov 2010 , 1:20pm
post #10 of 25

I am shocked and amazed how many people have called me asking if I will deliver a cake to them on Thanksgiving. can't pick it up the day before, they are too busy! How DARE I be closed for thanksgiving!!!

jenmat Posted 18 Nov 2010 , 1:25pm
post #11 of 25

the best part of all of this is that they want a cake RIGHT NOW, but if they knew it was baked ahead, they would throw a fit. In fact I've had a customer hint that she ordered so late to guarantee freshness.
I bet if you responded to a last minute order, "well, I have some amaretto chocolate in the freezer, we could do that..." They would say, "its not FRESH?!"
Good Grief.

jillmakescakes Posted 18 Nov 2010 , 1:25pm
post #12 of 25

I've run into the same thing loriesmom!! I've told people they can pick it up on Wednesday, but I am closed for the holiday weekend. They are shocked and appalled, but I need to allow my employees time during the holidays with their families.

CakeDiva101 Posted 18 Nov 2010 , 1:28pm
post #13 of 25

Oh may...Since we are on the subject, I just have to share this one...I'm still laughing!

I copied this from my Facebook message:

"Hi Brittany

I know that this is October 29th and you are doing a wedding, but I was wondering do you have time to whip up another skull cake.
I have met you several times at Caroline's .
We are going to a neighborhood Halloween party Sunday night and I am baking some candy bar brownies, but your cake looks great. Let me know,via FB
or call me Saturday after 9:00am"

BTW, she sent me this at 10:00 PM! So really? Let me just drop everything ( as my wedding cake that was booked several months ago) plus the OTHER cakes I had and whip a 3D Skull cake for your block party tomorrow!
icon_lol.gif

CakeDiva101 Posted 18 Nov 2010 , 1:45pm
post #14 of 25
Quote:
Originally Posted by loriemoms

I am shocked and amazed how many people have called me asking if I will deliver a cake to them on Thanksgiving. can't pick it up the day before, they are too busy! How DARE I be closed for thanksgiving!!!




I think you have a lot of nerve to be closed on Thanksgiving! I expect you to be open for Christmas AND NEw YEars! Just kidding !!!! icon_biggrin.gif

jones5cm Posted 18 Nov 2010 , 2:29pm
post #15 of 25

What unnerves me is this: being only a hobby baker (and YES! I get those requests too!), I personally know most of my 'clients' (some more than others, of course); when I have to refuse an order for late notice...they never call back with an order that is planned ahead...that's just rude IMHO!!

mandirombold Posted 18 Nov 2010 , 3:09pm
post #16 of 25

got to love it! I turned down 3 cakes for the day after thanksgiving to be used for Saturday morning and ppl couldn't believe that I could possibly say NO! I decided to actually spend one holiday with my family without being up to my eyes i cake!! I tried to explain that i bake fresh and that with me not being available Thursday or Friday that I would have to have a cake decorated by wednesday for saturday and I was not willing to serve old cake. I'm a mom not a machine.lol!!

jones5cm Posted 18 Nov 2010 , 3:33pm
post #17 of 25

I'm a mom not a machine.lol![quote]...
The understatement of the day!!

cutthecake Posted 18 Nov 2010 , 4:01pm
post #18 of 25

I've said this before....try working in a CPA's office during tax season. Some people will call on April 15th (and the weeks preceeding it), thinking we're sitting there with our feet on our desks, just waiting for THEM to call. And, NO, we don't even have time to do your extensions (which involve calculations and maybe even payments)! Wake up!

loriemoms Posted 18 Nov 2010 , 7:20pm
post #19 of 25
Quote:
Originally Posted by jillmakescakes

I've run into the same thing loriesmom!! I've told people they can pick it up on Wednesday, but I am closed for the holiday weekend. They are shocked and appalled, but I need to allow my employees time during the holidays with their families.




the same here...my employees are all from out of town and need to travel on Wednesday, so I am just here for even a few hours on Wednesday.

A little off subject but I got a call today from a corporation that is having a huge Christmas party for 1000 people. They want sheet cakes with chocolate ganache on them. Budget? 400.00 Yeah Right!! I am not even sure they can do that at Costco.... I wished them luck.

deijha Posted 18 Nov 2010 , 8:10pm
post #20 of 25

Hi karateka
Heck I only live about 30 minutes from Lima, OH but don't know if I could even do that.
Jeanne

linstead Posted 18 Nov 2010 , 8:22pm
post #21 of 25
Quote:
Originally Posted by deijha

Hi karateka
Heck I only live about 30 minutes from Lima, OH but don't know if I could even do that.
Jeanne




You think there are bakeries or at least a grocery store that makes cupcakes in Lima (?)

linstead Posted 18 Nov 2010 , 8:25pm
post #22 of 25
Quote:
Originally Posted by loriemoms

Quote:
Originally Posted by jillmakescakes

I've run into the same thing loriesmom!! I've told people they can pick it up on Wednesday, but I am closed for the holiday weekend. They are shocked and appalled, but I need to allow my employees time during the holidays with their families.



the same here...my employees are all from out of town and need to travel on Wednesday, so I am just here for even a few hours on Wednesday.

A little off subject but I got a call today from a corporation that is having a huge Christmas party for 1000 people. They want sheet cakes with chocolate ganache on them. Budget? 400.00 Yeah Right!! I am not even sure they can do that at Costco.... I wished them luck.




So this is when they round up volunteer bakers in the company and make their own cakes (or cupcakes) - BC mixes were 49 cents this week at Albertsons so they might be able to pull it off it they shop smartly icon_wink.gif

deijha Posted 18 Nov 2010 , 8:31pm
post #23 of 25

linstead
OH yes, Walmart, Sam Club, Rays, Kroger and more all in Lima
Jeanne

karateka Posted 18 Nov 2010 , 9:01pm
post #24 of 25
Quote:
Originally Posted by deijha

linstead
OH yes, Walmart, Sam Club, Rays, Kroger and more all in Lima
Jeanne




I guess they don't deliver! icon_lol.gif

costumeczar Posted 18 Nov 2010 , 11:11pm
post #25 of 25
Quote:
Originally Posted by loriemoms

I am shocked and amazed how many people have called me asking if I will deliver a cake to them on Thanksgiving. can't pick it up the day before, they are too busy! How DARE I be closed for thanksgiving!!!




I had a girl call LAST WEEK to see if I would do a wedding cake on Thanksgiving. I said no, and she proceeded to whine, beg and try to get me to let her pick it up beforehand and freeze it. I kept saying no no no, and it got to the point that my son, who was working on the computer in the room, turned around to watch me while I kept telling her no. When I finally hung up on her he said "How many times do you have to tell people no?" People are crazy.

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