It's almost 12:30 and I'm sitting here waiting for my 12:00 consult to show... argh..... Nothing irritates me more that adjusting my day to fit a customer in (I don't typically do Saturday consults) and then they can't manage to show up on time. I've had a rash of late and no-show consults lately.
That stinks! I've been confirming a day or two ahead, via phone...it seems to help.
In my email that confirmed the appointment, the very first paragraph said:
"This is to confirm your sampling appointment at --------------------. Directions are attached. If you run late due to traffic or other circumstances, we ask that you just give us a call to let us know that youre on your way. (At 15 minutes past the appt, with no phone-call, I consider it a no-show and I pack up and go home.)"
Good advice Debi. Amyscakes your time is money, don't waste it on people who can't be on time or may not show up at all. Give them a few extra minutes and then it out the door. If they do happen to show up on your way out, simply say I'm sorry but I have another appointment. If they are rude enough to be late for an important appointment as getting their wedding cake taken care of, they are not the type of customers you would want to do business with anyway. You'd probably have to wait for your money too...if you got it at all.
I send directions and confirmations, get people to confirm, and I still have no shows. Some people are just inconsiderate. I'm not very flexible on tastings anymore because of it. I do tastings two or three times a month, and if they can't come, then they can schedule for the next month. Unless someone is from out of town and has limited ability to get here on the day I've scheduled for the month, I don't usually deviate from the days I've set.