chassycakes76 Posted 4 Oct 2010 , 5:59pm
post #1 of

Our last two deliveries for the day on Saturday ended HORRIBLY. They were both wedding cake orders. In route to the last deliveries, my delivery guy was hit and dragged by an 18 wheeler, the cakes were all damaged. My guy is OK, thank god, but he has a broken ankle.

I was left with two options, make new cakes or not deliver anything, the latter was not an option. Thank the lord, I had extra cakes made. The first client should have received a four tier, buttercream, scrolled pattern, instead, I was only able to give her a three tier, fondant covered, cake with scroll work. This all happened an hour before the wedding was to start, we were an hour and a half late to this wedding. The client was FURIOUS, as should have been.

The last client cake was an hour late, but because there cake was smaller and simple, I was able to give them exactly what they wanted. They were understanding and made me feel a little better.
I still sick to my stomach!!!!!

31 replies
TrixieTreats Posted 4 Oct 2010 , 6:04pm
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I think you should feel great about what you were able to do. This was an ACCIDENT that was outside of your control, and sounds like it could have been catastrophic! Luckily you were not the injured party, because they could have been left with nothing as you were rushed to the hospital! Kudos to you for being able to put something together for them under the circumstances...late or otherwise. Well wishes to your delivery person...

iamcakin Posted 4 Oct 2010 , 6:06pm
post #3 of

Hi, Chassy, and welcome to CC!

So so sorry for the crappy weekend icon_sad.gif Sounds like you recovered as well as could be expected, and better than most, given the short time-frame! Wish your bride could have been a little more understanding. Glad your driver was not seriously injured.

mbasic Posted 4 Oct 2010 , 6:09pm
post #4 of

So sorry this happend to you and your staff. One cannot predict these types of accidents. Fortunately you were able to provide cakes for both weddings -- considering the circumstances that was no small feat in itself! Pat yourself on the back for getting through a horrendous day.

GeminiCake Posted 4 Oct 2010 , 6:17pm
post #5 of

Furious? Wow, they didn't even show any compassion, that your driver could have lost his life. Those 18 wheelers are really scary, to drive beside, let alone get hit by one. I'm just happy he is okay.

annacakes Posted 4 Oct 2010 , 6:18pm
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Kudos to you! You handled that like a pro - and your first bride will realize that once she thinks about it for a minute. Well done. Speedy recovery to your driver. Have a nice cup of tea and some toast for your own tummy.

daltonam Posted 4 Oct 2010 , 6:22pm
post #7 of

To each their own in the attitude department. If you were able to call the venue for the upset bride & give them a head's up & she still acted that way, well I sure hope she enjoys her honeymoon!!!!! (that's me with an attitude) NOW if you WERE NOT able to give them a head's up (for whatever reason) then I hope that she sees her attitude wasn't necessary & calls after the honeymoon to apologize to you for something that your driver, you & heck even SHE couldn't control.

I'm VERY glad that your employee was able to walk away with only minor injuries. As I have worked for my parent's wrecker service, vans, cars, & pick-ups VS semi, rarely end good, PLEASE PLEASE forget about the bride & be thankful for your drivers good luck.

WELCOME to CC, it's an ADDICTION!!

chassycakes76 Posted 4 Oct 2010 , 6:24pm
post #8 of

Thanks guys for your positive words, I really needed to hear it!

Sucrea Posted 4 Oct 2010 , 6:34pm
post #9 of
Quote:
Originally Posted by chassycakes76


I was left with two options, make new cakes or not deliver anything, the latter was not an option. Thank the lord, I had extra cakes made. The first client should have received a four tier, buttercream, scrolled pattern, instead, I was only able to give her a three tier, fondant covered, cake with scroll work. This all happened an hour before the wedding was to start, we were an hour and a half late to this wedding. The client was FURIOUS, as should have been.



She shouldn't have been furious if she knew the circumstances. If she did, shame on her for only thinking about herself. If she didn't, she should be made aware of them. This will help her understand and feel lucky that she even got a cake. There are many who wouldn't have handled this situation as well as you did! You should pat yourself on the back for being wonderful and professional!!

chassycakes76 Posted 4 Oct 2010 , 6:47pm

@ Sucrea
She was made aware of the situation.

Sucrea Posted 4 Oct 2010 , 6:56pm

I am sorry that this happened. You shouldn't feel even the least bit bad. Have a glass of wine and relax. You deserve it!

sprinkles4all Posted 4 Oct 2010 , 6:56pm

That is terrible! Cake- be it a wedding cake is not THAT important. What if it was one of her guests in an accident with an 18 wheeler- would she have held a grudge for them not making it to her wedding? I can hear it now "You RSVPed and everything! We paid for you to come- I don't care if you were in the hospital! It was MY DAY!!!" Wow!

Glad your driver is okay- please don't waste your time or energy on the first bride.

Moondance Posted 5 Oct 2010 , 8:54pm

She should think herself lucky you rose to the occasion and made sure she had a cake at all - selfish s*d!! For heaven's sake, don't offer any recompense - you should be patting yourself on the back for what you were able to come up with given the awful circumstances xxx

CristyInMiami Posted 5 Oct 2010 , 9:20pm

So sorry for that!

I know exactly the sick feeling you are talking about. Delivering a cake, I was also crashed into. The backside of the cake was all cracked and damaged. I had to stop at Michaels and but emergency items....with noi coupon! I spent $40+.

I couldnt re do the cake because we were half way there and the place was far, plus Miami traffic adds extra travel time. We were about 1.5 hours late. I didnt charge for for delivery or the remaining balance of the cake. I pretty much gave her the cake! icon_sad.gif

Luckily, we were all ok.

sugarprincess Posted 5 Oct 2010 , 10:22pm

Wow, sounds like the bride was have temper tantrum. Kind of like when a five year old doesn't get what she wants. Sounds like she has absolutely no compassion or understanding. She needs to grow up and start living in the real world. And in the real world, accidents do happen, and that was a horrible thing to happen to your driver. I am glad that he is ok. As far as I am concerned, she was lucky to even get a cake considering the circumstances. You went well beyond the call of duty for that bride. Don't let it get you down.

Coral3 Posted 5 Oct 2010 , 10:49pm

The first bride sound like a selfish little B!tch. At the end of the day I think all that matters here is that your driver survived and will be okay!

rainyone Posted 5 Oct 2010 , 10:53pm
Quote:
Originally Posted by chassycakes76

The first client should have received a four tier, buttercream, scrolled pattern, instead, I was only able to give her a three tier, fondant covered, cake with scroll work. This all happened an hour before the wedding was to start, we were an hour and a half late to this wedding.

The last client cake was an hour late, but because there cake was smaller and simple, I was able to give them exactly what they wanted. They were understanding and made me feel a little better.
I still sick to my stomach!!!!!





Quote:
Originally Posted by Moondance

She should think herself lucky you rose to the occasion and made sure she had a cake at all - selfish s*d!! For heaven's sake, don't offer any recompense - you should be patting yourself on the back for what you were able to come up with given the awful circumstances xxx




That all sucks . Glad to hear he was ok.

I am thinking with the first case there has to be compensation . You should feel good about being able to provide something. That is what makes you the professional. And the better person. She should be less of a bridezilla. have some compassion but at the same time - you were late and did not deliver what she ordered. Are you refunding at all?

Texas_Rose Posted 5 Oct 2010 , 11:15pm

Does your insurance cover damage to product that was in the vehicle during the accident? If it does, then refund the bride before she gets back from her honeymoon and starts demanding it. It's great that you were able to provide a cake even after the accident, but I don't agree with the PP's saying that she shouldn't get anything back...you worked a miracle for her and she doesn't realize it, but she still didn't get what she ordered and paid for, and it was an hour late.

I hope your driver will be okay. I broke my leg right above the ankle a couple years ago and it still hurts.

mireillea Posted 8 Oct 2010 , 7:02am

You rock girl!
Being able to produce two wedding cakes in such a small time frame and under such STRESS ful conditions is quite an achievement. You should be proud of yourself! I hope your driver will recover soon.

jenscreativity Posted 8 Oct 2010 , 8:34am

All I got to say is AWESOME,AWESOME!! Great job and I thank the lord for keeping your worker ok and not in worse shape! Amazing story! God bless!

kelleyincolorado Posted 13 Oct 2010 , 6:36am

I'd say the client should be thrilled you were able to do anything at all! Your delivery guy got hit by a truck and you still delivered a cake! That is amazing!

sweetonyouzz Posted 7 Nov 2010 , 3:45am

I cannot believe that the first party was not more forgiving...I mean your delivery guy could of been killed! You still provided a cake...I think you did a great job considering the circumstance!!

Kitagrl Posted 7 Nov 2010 , 3:59am

Wow what a terrible day!!!!!

I'm SO glad your delivery guy is okay! My mom was killed in an accident with a semi-flatbed so to get off with a broken ankle is SO great (although its NOT good it happened at all). How scary...yikes. (Hm that didn't come out so good...you know what I mean, right!!!!)

Hopefully the bride will get over it!!!! Maybe your insurance will cover the cost of the cakes, like someone else said, so you can also afford to give partial refunds or even a full one to the first bride, although her attitude is terrible. Someone almost died to get her cake to her!!!! Surely she can appreciate that...

indydebi Posted 7 Nov 2010 , 6:44am
Quote:
Originally Posted by sprinkles4all

That is terrible! Cake- be it a wedding cake is not THAT important. What if it was one of her guests in an accident with an 18 wheeler- would she have held a grudge for them not making it to her wedding? I can hear it now "You RSVPed and everything! We paid for you to come- I don't care if you were in the hospital! It was MY DAY!!!" Wow!

Glad your driver is okay- please don't waste your time or energy on the first bride.


Actually, there is a story on www.etiquettehell.com about this very thing. A guest was involved in an accident and was lifelined (!) to the hospital. Bride called guest while she was in the hospital and told guest that was no excuse for missing her wedding and by the way the guest still owed her a present.

I just don't put anything past 'em anymore. As unbelieveable as it gets, there's always a story out there somewhere to top it. icon_eek.gif

Love2BakeCakes Posted 7 Nov 2010 , 7:12am

Blessings Chassycakes


I am happy to hear your driver is okay. And it was very big of you, and professional of you, to do what you did! You have no reason to have your head down.

cakey37 Posted 18 Nov 2010 , 5:58pm

well done for being able to do what you did and am relieved to hear your driver is ok x sounds like the bride may not have been happy with whatever.

artscallion Posted 18 Nov 2010 , 6:12pm

She sucks...you rule.

tesso Posted 18 Nov 2010 , 6:53pm

So glad your delivery driver is okay. Forget the b!tchbride, she just shot her karma all to hell, she'll get hers.

You are to be commended for even being able to produce two cakes. You must really ROCK !!

Also sounds like you need a new clause to your contract.. Not responsible for acts out of my control. I will work with you to come up with a solution but sometimes sh!t happens. icon_biggrin.gif

Erin3085 Posted 19 Nov 2010 , 12:54am
Quote:
Originally Posted by artscallion

She sucks...you rule.




thumbs_up.gifthumbs_up.gif The End. icon_biggrin.gif

JenniferMI Posted 21 Nov 2010 , 11:09pm

I think you should be VERY PROUD of what you were able to give them. My God, most people could not have pulled that off.

Congrats on a very good save. To bad the couple was not understanding...accidents DO happen. That is why they call them accidents.

Jennifer icon_smile.gif

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