I just need to vent because I am so sick of flakey people that take advantage of anyone that has a nice bone in their body...LOL
So I made this really cute Mickey Mouse cake for this ladies son who was turning 1.
Fist I quoted her $75 for the cake and she tried emailing me a sob story about she is on a budget and can't afford the cake. Mind you she is emailing me from her I Pad...LOL I stuck to my price, and she gave in...but I should have known from the beginning she was going to be a pain to work with.
She lived far from my house and told her that I needed to meet somewhere central for both of us because I stay at home full time with my boys and go to school 2 nights a week. Of course this couldn't happen, so I end up getting a babysiter and driving to her house to finalize details, sign the contract and recieve the deposit. I was a little put off to say the least. Again I should have known.
Then the night before the cake is dues at like 10pm she calls, thank goodness I was actually up still decorating. She wants me to drop the cake off at her brothers house around the corner from my house. I agree because I am nice and stupid, even though she agreed to pick the cake up.
So the next morning I go to deliver the cake, and go up to the house and ring the door bell...no answer. Ring again and again and again....no answer. I am fuming by this point. So I drive and get some coffee to cool down, go back, ring the doorbell again and again and again. No answer.
I return home and call her, and tell her that her brother wasn't home, or wasn't expecting me....and then inform her that even though I was going to deliver for no fee because it was just around the corner I expected her to compensate me for my wasted time. And that she now needed to come and get the cake. And my delivery fee is only $25. You would have thought I tolder her needed to pay me $100 for delivery. She is like flipping out, like I am screwing her over and how incoveniencd she is by all of this.
In the end I droppped the charge for delivery since she didn't sign in the contract for delivery. Her brother came and got the cake, and acted like he was doing me a big favor.
I have only been doing this for a few months, so I know this must happen all the time. But it is so frustrating. I ended up emailing her and just taking fault because I don't want a bad reputation if she ends up being vindictive.
It is just unbelievable how flakey people are. I guess the moral of the story is I shouldn't have taken the order when I got the feeling that she was a little wacky.
Anyone experience crazy people?
Thank god the cake was great, or I would have been screwed. LOL
Yup...People are Flaky to say the least..Next time stick to your guns about delivery..Say no period!! If they can't find someone to get the cake in a suitable time frame at your place of business ...then Too bad!!I am a home based business and I do not deliver anything..If they want a cake they pick it up.Oh I have had people try and beg me..Offer to pay me but I just don't have the time to run all over a big city of 1 million people trying to find addresees let alone be back in my area to get 2 kids from to different schools at 2 different times.It stresses me out.Works for me..I have never not had anyone show up to get a cake..late yes...but not show up at all..not yet..Knock on wood!!LOL.
Thanks for your reply. This was my first really great cake and I was so excited and just had all the air burst from my little bubble because even though I worte her an email and kissed her butt, she hasn't responded so I don't even get that genuine "I love the cake" reaction.
I now know I need to be decisvie and stick to the contracted plan no matter what.
And I know that its just part of this industry, working with people one on one. The worst part is having to be nice, but I would have loved to have thrown the cake on the front lawn...LOL.