Kita your cake is gorgeous as always! Hope this week is better for you! :]
Is this the one? It says it has been "discontinued." I just want to make sure I never buy one of the ones that caused the problem. I use an apple corer for cupcakes. What is the diameter of this plastic one?
http://www.wilton.com/store/site/product.cfm?sku=304-8172
Is this the one? It says it has been "discontinued." I just want to make sure I never buy one of the ones that caused the problem. I use an apple corer for cupcakes. What is the diameter of this plastic one?
http://www.wilton.com/store/site/product.cfm?sku=304-8172
Yep that's it....I've had it for years but rarely use it. Never will again!!!! Only holding onto it until I hear back from the company.
Your cake is beautiful. I hope everything works out for you.
Do you think a plain pineapple corer is about the same size and will work about the same way for big cakes, to replace this piece of plastic from Wilton? Just an idea in case an apple corer is too small.
http://www.amazon.com/dp/B0037XBC7W/?tag=cakecentral-20
Your cake is beautiful. I hope everything works out for you.
Do you think a plain pineapple corer is about the same size and will work about the same way for big cakes, to replace this piece of plastic from Wilton? Just an idea in case an apple corer is too small.
http://www.amazon.com/dp/B0037XBC7W/?tag=cakecentral-20
gotta love smart ppl 
thanks for that tip!
Im glad you found out what it was and I think your plan for covering your booty is a good one. I think that if there was more in the cake you would have found it with the additional cutting but think it was a good idea to cover more with serving guidelines. It was a gorgeous cake. You will have to keep us up to date on what Wilton says and if the client says anything.
I just googled it because I didn't know what it was (or why it would be used), and found that it is discontinued. Maybe other people had problems with it.
In any case, I hope it all goes well for you. I don't have any wise words, just sending you positive-outcome vibes. The cake is stunning, btw!
Just to update...got a call from the MOB today and she told me the cake was beautiful and delicious...said everything was just perfect so that was great. She was calling about returning the stand for the deposit but she had nothing but good things to say so that was a relief.
And I was SO glad I rebaked those layers too! She specifically complimented both the taste and texture of the cake...which the texture was what was wrong with the first layers and what had me rebaking them at the last minute. Made it worth it.
You may want to consider calling Wilton directly, since this is such a serious issue and email response can be spotty. Glad to hear there were no problems though.
Wilton Industries
2240 W. 75th St.
Woodridge, IL 60517
Phone: 630-963-1818 or 800-794-5866
You may want to consider calling Wilton directly, since this is such a serious issue and email response can be spotty. Glad to hear there were no problems though.
Wilton Industries
2240 W. 75th St.
Woodridge, IL 60517
Phone: 630-963-1818 or 800-794-5866
What would I say though? Say there were no problems and I lost no money and they don't have anything to replace it with so.... they'll be like..."Whats your point?"
It doesn't matter that there was no monetary loss...fact is, a product they designed for use in food service failed catastrophically (i.e. plastic pieces in the food) in normal use. That's a serious product safety issue they need to be aware of. If there is a systemic problem it could lead to a recall.
In my day job I work at a company that makes consumer products, and we take reports like this VERY seriously.
It doesn't matter that there was no monetary loss...fact is, a product they designed for use in food service failed catastrophically (i.e. plastic pieces in the food) in normal use. That's a serious product safety issue they need to be aware of. If there is a systemic problem it could lead to a recall.
In my day job I work at a company that makes consumer products, and we take reports like this VERY seriously.
They don't make it anymore....but anyway...if I don't hear from them soon, I'll go ahead and call. I saved the product as well as the one plastic piece I did find, just in case I need to send it to them.
You went through a lot, just even thinking about the possibility of someone choking on a piece of this plastic, and spent a lot of time thinking about a solution.
How lucky were you to eat that center piece of your cake?
There should be a recall. As jasonkraft says, this should be taken very seriously. I can't believe they haven't answered your email!
You went through a lot, just even thinking about the possibility of someone choking on a piece of this plastic, and spent a lot of time thinking about a solution.
How lucky were you to eat that center piece of your cake?
There should be a recall. As jasonkraft says, this should be taken very seriously. I can't believe they haven't answered your email!
Yeah I"m so thankful to God He had me find that piece, because when I cut the center out of the base board my greedy self was snacking on the stuck-on cake! haha.
Wilton doesn't have good customer service with me so far....recently I bought a new 16" pan from them (needed last minute) and it was almost 3/4" smaller than the other Wilton 16" pan I had! So I wrote them complaining that their 16" pans were two different sizes (16" is 16", right?) and they kind of didn't believe me, so I sent them the number on the old one, and they claimed it wasn't a valid number...so I sent them photos of the pans and they stopped contacting me...no replacement or apology or anything...just stopped.
I didn't care enough to really push it...I'll eventually buy Fat Daddio or something anyway, I'm just too cheap at this point.
I just Googled the issue of plastic found in sugar and found this message board. I bought 4 boxes of Dominos Sugar a month or so ago when it was on sale at CVS. I kept finding small shards of plastic in my iced tea and couldn't figure out where it came from. Last night I almost swallowed a piece of this plastic and it freaked me out. I live alone and could have choked and died! I went through the remaining sugar and found 4 other pieces. So, I'm just saying to the original poster that you did NOT get plastic shards from your Wilton mixer. I'm not sure how to proceed at this point, but I think Dominos should be held accountable!
Wilton corer, not a mixer. And her corer had missing teeth that she matched to the piece she found. Different case. If you read the whole thread you will see.
Wilton corer, not a mixer. And her corer had missing teeth that she matched to the piece she found. Different case. If you read the whole thread you will see.
Sorry, I was replying without the other post visible so I didn't remember that it was a corer, not a mixer. I read a few pages of posts and I did see others finding plastic in the sugar. I wanted to let them know they were not alone.
I've started to sift everything since this post as soon as I get it from the supermarket, just in case. I know it's crazy that we have to do that but it's the only way.
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