Apparently I've Become The Bad Bride Magnet!
Decorating By cupcakeology Updated 8 Sep 2010 , 3:07am by catlharper
First, it was the infamous bowling alley bride. Now it's a bride who wants my head on a plate.
She ordered 8 dozen cupcakes and a stand 9 days before her wedding. She didn't want to pay for delivery (wedding was an hour away) and said she'd have a friend pick them up. She was kind of odd and spacey turning the tasting, but I just chalked it up to it being 9 days before her wedding. I quadruple checked her order and the employee who handled the order when it was picked up even had the friend sign the order form and acknowledge the list of items she received (8 dozen cupcakes & the stand) as well as acknowledging that we weren't responsible for the cupcakes once they left the store. Her friend definitely picked up 8 dozen cupcakes.
This morning I get to listen to a voicemail left late Monday night about how we ruined her wedding and she had to scramble to get enough cupcakes together because we only gave her 4 dozen and she expects a full refund. I called her back and let her know that her friend did in fact pick up 8 dozen cupcakes from us and after they left the store we could no longer be responsible for them. She screamed for a good 5 minutes and then starts with the threats of how she's going to write bad reviews, call the BBB, blah blah blah. I asked her why she didn't call on Saturday and let us know about the alleged shortage and she said I had no right to question her.
I'm ready to say no more pick ups on weddings, but I know that isn't the answer. Given how she behaved over the phone, I'm sure the friend that picked them up must have somehow damaged them and didn't want to be ripped a new one by the bride. I seriously feel like I'm on the verge of a break down after being screamed at by the 2 bridezillas I've encountered in the past month. My mother would slap me up side the head if I ever behaved that way!
The friend probably had a taste... and then didn't fit into her dress. I would take it as a compliment. They must've been that good.
Yup..I would literally tell her to go to H#**...Her friend signed for 8 dozen cupcakes...Too bad...If she didn't order enough or somehow 4 dozen never made it there...Not your problem..Let her rant and rave!!!I am sooo tired of the public figuring all they have to do is make noise and scream and threaten that you will buckle and give in and give their money back...
Seriously I didn't know so many people had such bad experiences with brides until I started reading all these horror stories. Its scary!
Sounds like she or the friend is just dodgy anyways and like Ivy383 said- they signed off on 8 doz. she has nothing to stand on.
I know she doesn't have a case, it just bothers me that the internet has created the environment where people can post all the negative reviews they want, even if they're unfounded and business owners have very little recourse.
Let her rant and rave!!!I am sooo tired of the public figuring all they have to do is make noise and scream and threaten that you will buckle and give in and give their money back...
Kiddiekakes...I couldn't agree more. I work in optometry and some of the patients behave so badly! The most common is buyers' remorse. They order glasses and when them come to pick them up they yell and scream about how we switched out the frame, they would have never ordered that, their prescription lenses are totally wrong and they can't see, and on and on.
I get so angry when management rewards them for thier bad behavior and the company loses money! It's a real sore point for me!
cupcakeology, you have the signed off order. The bride should go after her friend for the "lost" cupcakes!
I know she doesn't have a case, it just bothers me that the internet has created the environment where people can post all the negative reviews they want, even if they're unfounded and business owners have very little recourse.
I agree... It's not fair. 
I know she doesn't have a case, it just bothers me that the internet has created the environment where people can post all the negative reviews they want, even if they're unfounded and business owners have very little recourse.
You know - that's true! There are sites to complain about businesses and the BBB, but it's to bad there isn't a site for business owners to go on and warn other businesses about these people. Sort of a stay away from list, with details of their experience.
Email or post her a copy of the signed off contract. Maybe she will change her mind before trashing you to other brides.
Keep "googling" your business name and the word "reviews". If any negative reviews come up from this...email a copy of the contract where they were signed off on to the website where the review is posted. That is your only recourse. If they refuse to pull the review...then simply add your comment to that review in a professional manner. Something simple like "8 dozen cupcakes ordered, 8 dozen were approved, signed off on and picked up by a representative of the bride. Brides that opt out of delivery service, are given notice and sign that they accept responsibility for the delivery. All 8 dozen cupcakes were accounted for at time of pick up by brides rep."
I know it stings to get somebody less than thrilled...especially when they are in the wrong. Do what you can to eliminate bad reviews and know that it will soon pass.
Does the bride know how many cupcakes are in a dozen?!?!?!? HA HA HA!!!!!
This was my first thought too!! I once had a co-worker ask me how much a half dozen was. She also told a customer our chicken didn't come in dark meat. 
I once heard a student teacher (in Home Economics) tell a class that parsley is the stuff that grows out the top of carrots. I almost fell off my chair.
Does the bride know how many cupcakes are in a dozen?!?!?!? HA HA HA!!!!!
Isn't it sad that this is a real possibility?!
Hi Cupcake... sounds like you are just going thru a little valley.Dont let stupid people ruin your day,they are not worth it.
I think as you climb out of this little valley, the view from on top of the mountian will look much better.
I agree with some of the other posters, does bridezilla know how many are in a dozen ?? LOL hope you feel better, Derrell
Start making notes on what these wacko brides have in common....this way you know what you are in for and can be more forceful at the time of the order. As for delivery...I don't allow pick ups. I deliver, I set into place and take photos in the venue. I don't allow pick ups for weddings...ever. For birthdays and other occassions I will do so but even then stress at the time of the order, at the time when they call to arrange the pick up time AND as I hand them the order that the second I place the order into their hands it has been delivered in perfect condition and accepted by the client. Now I usually put it as blunt as possible at the time of the booking, a little less serious at the time of the pick up arrangement (such as: remember, when you pick it up, it's yours...I am not responsible for what happens in your car or with your dog or...LOL) then in a kidding reminder at pick up such as "hey, made it to the judging table and into the clients hands in PERFECT condition! Now you take care of that so you can show it off at home...once it leaves here it's yours". This has always worked. I have had brides try to talk me out of delivery charges but only once have I had to say, sadly of course (wink wink) Oh I'm sorry we won't be able to do your wedding cake then....
Remember that your policy is LAW in your shop. If they don't like your laws then they can go somewhere else with your blessing.
Cat
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