Faq A Waste Of Time And Effort?

Decorating By CristyInMiami Updated 2 Sep 2010 , 9:28pm by CristyInMiami

CristyInMiami Posted 2 Sep 2010 , 6:16pm
post #1 of 3

How can I politely include my FAQ in my first time replies, so I dont get 6 additional emails with 1 question each that can easily be answered if people took the time to read the list.

I'm having a problem with wording and having it sound too rude.

Please, take a look at our FAQ, where many other questions are already answered?

Please, take a look at our FAQ, where you may find further answer to some frequently asked questions?

Any help would come in handy. icon_smile.gif

2 replies
leily Posted 2 Sep 2010 , 8:26pm
post #2 of 3

this is what i always put in my emails
"I have attached your quote, our price list and our flavors list. Please take a moment to read through them. If you have any questions please contact me by email or phone (555-555-5555)"

You can easily add in the FAQ in the first sentence.

CristyInMiami Posted 2 Sep 2010 , 9:28pm
post #3 of 3

Thank you. I like this, because I also get asked what my flavors are even though my webpage clearly states them.

Thanks for the feedback. icon_smile.gif

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