Ladiesofthehouse Posted 23 Jul 2010 , 4:44pm

After reading all of the posts and your responses I think there were 2 things that happened:

First, the bills are coming due post-wedding and the total is giving this bride a stomach ache,

Second, she just got the photo portfolio back from the photographer and he/she included closeups of the cake that may have highlighted the fact that there were a few broken blossoms that had previously gone unnoticed.

BINGO! A way to recoup the cake money from the wedding!

catlharper Posted 23 Jul 2010 , 4:46pm
Quote:
Originally Posted by cr8zchpr

This is what she wrote as a review

"Most delicious and beautiful cake. All of my guests raved about the taste and how amazing it looked. Betty created a cake that went beyond what I had envisioned. Thank you SO SO MUCH!!!!"
I'm going to call her and let her know that after reviewing all my paperwork and pictures I take at the venue I really don't see anything that would warrant a refund at this late of time.




After seeing your on-site photo and reading her review I have to totally agree with the others..nothing for her, no cake, no refund, nothing. BUT don't call her. Write a nice letter, include a copy of your photo at the site and make yourself a copy to keep in your files. There's no record of what was said or not said in a phone conversation. You want your word to be the final word. Enclose the contract with the 12 hour limit highlighted along with your letter and photo. I'll bet you don't hear from her.

Cat

Patty1030 Posted 23 Jul 2010 , 5:10pm

She is crazzzzzyyyy! Your cake is beautiful. I agree with what everyone else say's, she probably has buyers remorse now. The day of my wedding day the florist placed some heavy flowers on my cake and the weight of the flowers made the corners/buttercream collapse on the cake. My wedding planner was great and tried to fix it but it was still noticable on the pictures. Did I care? NOOO (and my wedding cake was not as beautiful as yours)! My husband and I also paid alot of money for our pictures...that was one thing that we didnt want to be cheap about because at the end of the day, the pictures were the only thing we would have. You can see all the flaws on the cake and that by no means ruined my pictures. She can take a hike and I say NO REFUND! She is out of her bridezilla mind!!

samarinbooboo Posted 23 Jul 2010 , 5:16pm

wow. That is a pretty cake. I agree with all the others. I got "had" one time and I won't again.

sweetlayers Posted 23 Jul 2010 , 6:26pm

Keep your money, you earned it!

honeyscakes Posted 23 Jul 2010 , 6:58pm

sounds like about time their credit card bills have started coming in and honeymoon is over icon_cool.gif
Your cake is stunning! I LOVE it... VERY nicely done.. thumbs_up.gif
oh and ALWAYS ALWAYS remember Murphy's law...MAKE EXTRAS!!!! even if the petals break you can stick another flower next to it to hide the flaw icon_lol.gif
You should not give her any money back!!!
By the way...did you deliver the cake all stacked and ready? I want to make a cake with double layer tier...just like your 8" ..but was wondering if I can transport it all stacked and ready!
- h

karateka Posted 23 Jul 2010 , 6:58pm

Please don't give this woman the time of day. You seem a nice lady. I'd hate to have to hurt ya. icon_lol.gif

Kidding, of course. Stick to your guns. Was every pic of me flattering from my wedding? Was every pic of my bridesmaids? No. That's why you have several to choose from. I truly wish I could say I was surprised at this behavior. Sigh...

Ruth0209 Posted 23 Jul 2010 , 7:09pm
Quote:
Originally Posted by Joshua_Alan

Quote:
Originally Posted by cr8zchpr

this is the cake at delivery site... the picture you seen first was inside the clubhouse I took those pics with my camera inside against this black wall was a nice spot, then I took it to the cake table. I do have a contract which states upon receipt of delivery my liability ends and the party's begins. I have a signature upon delivery on the last page of the contract for this very reason. I also have a clause that state they must bring up any problems within 12 hours of delivery. I have NEVER had this situation before so I was shocked to say the least.



Politely find a way to show her this specific clause in the contract and say ' off' at the same time.




Well put!

Kitagrl Posted 23 Jul 2010 , 7:10pm

She loved the cake.

Also, she has no proof that the blossoms were broken by you.... its VERY possible that guests touch the cake before the photography is done.

Also, IMO, photographers have the responsibility to notice little details that might not look good in the final picture. I've noticed photographers in the past taking pictures of what is clearly the back of a cake, or odd angles, etc.... no cake is perfect!!!!!

Your cake is lovely...your customer was satisfied...and your contract states once the cake is delivered in good condition that the agreement is final.

No money back for this one...she's being petty.

pouchet82 Posted 23 Jul 2010 , 7:11pm

Whoa, let's take a step back. The CAKE, ruined her pictureS? Was this cake in every single one of her pictures?? Probably not. Was the cake the focus of every single one of her pictures? I would be more concerned about her ugly face ruining the pictures than a beautiful cake. I wonder if she is trying to return her wedding dress too.

MJoycake Posted 23 Jul 2010 , 7:17pm

You've got it all covered in your contract. It was a beautiful cake. Hold your ground and stay confident - you are right in this situation, for sure! Good luck with contacting her - I also believe you should email her rather than call since you'll have it in writing that way.

MJoycake Posted 23 Jul 2010 , 7:20pm

And YES - print the review, or take a picture of it on your computer so you have actual record if she does decide to delete. How ridiculous...I'm sorry you're having to deal with this....and over a FABULOUS cake!

tesso Posted 23 Jul 2010 , 7:30pm
Quote:
Originally Posted by indydebi

Geesh, what if they got divorced? Would she want a full refund a year from now because the cake causes her sad memories?




This is why we love you !!! icon_biggrin.gif

Wendl Posted 23 Jul 2010 , 8:05pm

So, the cake "ruined" her photos? What - was it 'photobombing' the posed shots?

Oh, look, there's the bride & groom in their first dance and what's that?!?? OMG, it's the cake sticking up behind them pulling a face!??!?! Oh, yeah - photos are ruined now...bratty cake! Go to your room, er, box!

Srsly?!??! This bride gets NOTHING (but derision from us!).

I second or 356th the suggestion to send an e-mail or letter w/the contract. It sucks for her, but the cake acting scandalously after they took delivery is NOT your problem, nor is it your liability.

Cheers and better brides from here on out!
Wendl

marcx Posted 23 Jul 2010 , 8:08pm
Quote:
Originally Posted by cr8zchpr

I do have a contract which states upon receipt of delivery my liability ends and the party's begins. I have a signature upon delivery on the last page of the contract for this very reason. I also have a clause that state they must bring up any problems within 12 hours of delivery. I have NEVER had this situation before so I was shocked to say the least.




You're my hero.

Contracts are such a lifesaver, especially when you have dbag brides trying to get a cake, one of the most amazing cherry blossom cakes I've ever had the pleasure of seeing, for free!

I hope everything works out in your favor, and keep up the gorgeous work.

Mama_Mias_Cakes Posted 23 Jul 2010 , 8:24pm
Quote:
Originally Posted by Wendl

So, the cake "ruined" her photos? What - was it 'photobombing' the posed shots?

Oh, look, there's the bride & groom in their first dance and what's that?!?? OMG, it's the cake sticking up behind them pulling a face!??!?! Oh, yeah - photos are ruined now...bratty cake! Go to your room, er, box!

Srsly?!??! This bride gets NOTHING (but derision from us!).

I second or 356th the suggestion to send an e-mail or letter w/the contract. It sucks for her, but the cake acting scandalously after they took delivery is NOT your problem, nor is it your liability.

Cheers and better brides from here on out!
Wendl





LMBO!! We spend all that time creating them that you hope they will go out and be good upstanding cakes and make you proud....darn little brats!!

Doug Posted 23 Jul 2010 , 8:34pm

my response:

<name>

Here is the contact information for my attorney, who has been given a copy of the contract agreed to and signed by you, the last page of the contract signed indicating the cake delivered was accepted as proper fulfillment of the order, the on site photos I took of the cake upon completion of set up, and a copy of the positive review you posted on my website. Please direct all further correspondence regarding this matter to my attorney.

Any further direct correspondence with me will be deemed harassment and will be prosecuted to the full extent of the law.

Also, any negative comments posted anywhere will be deemed defamation of character and will also be prosecuted to the full extent of the law.

<siggy>

(note I did not say dear or any of the other niceties -- she doesn't deserve it.)

I would not take the time to send copy of anything. And I would not respond in any other way.

After emailing that -- would be time for a ...<fill in most favored indulgence!> and then nary a thought more about her.

We have attorney's for a purpose. Make use of them.

tiggy2 Posted 23 Jul 2010 , 8:40pm
Quote:
Originally Posted by Doug

my response:

<name>

Here is the contact information for my attorney, who has been given a copy of the contract agreed to and signed by you, the last page of the contract signed indicating the cake delivered was accepted as proper fulfillment of the order, the on site photos I took of the cake upon completion of set up, and a copy of the positive review you posted on my website. Please direct all further correspondence regarding this matter to my attorney.

Any further direct correspondence with me will be deemed harassment and will be prosecuted to the full extent of the law.

Also, any negative comments posted anywhere will be deemed defamation of character and will also be prosecuted to the full extent of the law.

<siggy>

(note I did not say dear or any of the other niceties -- she doesn't deserve it.)

I would not take the time to send copy of anything. And I would not respond in any other way.

After emailing that -- would be time for a ...<fill in most favored indulgence!> and then nary a thought more about her.

We have attorney's for a purpose. Make use of them.




thumbs_up.gifthumbs_up.gifthumbs_up.gif

thatslifeca Posted 23 Jul 2010 , 8:45pm
Quote:
Originally Posted by Doug

my response:

<name>

Here is the contact information for my attorney, who has been given a copy of the contract agreed to and signed by you, the last page of the contract signed indicating the cake delivered was accepted as proper fulfillment of the order, the on site photos I took of the cake upon completion of set up, and a copy of the positive review you posted on my website. Please direct all further correspondence regarding this matter to my attorney.

Any further direct correspondence with me will be deemed harassment and will be prosecuted to the full extent of the law.

Also, any negative comments posted anywhere will be deemed defamation of character and will also be prosecuted to the full extent of the law.

<siggy>

(note I did not say dear or any of the other niceties -- she doesn't deserve it.)

I would not take the time to send copy of anything. And I would not respond in any other way.

After emailing that -- would be time for a ...<fill in most favored indulgence!> and then nary a thought more about her.

We have attorney's for a purpose. Make use of them.




Stands up and cheers, claping and yelling " you tell em!" icon_biggrin.gif

cutthecake Posted 23 Jul 2010 , 9:21pm

Your cake is beautiful.

JulieMN Posted 23 Jul 2010 , 11:30pm
Quote:
Originally Posted by Doug

We have attorney's for a purpose. Make use of them.




Perfect!

cheatize Posted 24 Jul 2010 , 12:06am

The photographer can Photoshop whatever she imagines is wrong. That's the photographer's job. If the photographer didn't do it then either she chose the wrong one or there isn't anything wrong. The photographer should still have the raw files so he/she can do it now if necessary.

I'd take a screenshot of the review in case she decides to take this to court. In case you don't know how to do this, look for the print screen key on your keyboard (mine says prt sc and I have to press it at the same time I press the funciton key (mine says fn). Now open up paint and and press the control key (mine says ctrl) and the letter v and the same time. This will paste the screenshot into paint. Save the file and you're done.

Taking a clear photo of your screen may be difficult; that's why I suggest a screenshot. You want something that shows without a doubt this bride posted a rave review and then decided she wanted her money back.

tcakes65 Posted 24 Jul 2010 , 12:36am

Your cake is beautiful and amazing! An untrained eye wouldn't have noticed the broken flowers. Poor photography doesn't warrant a refund on your part. I say no refund in this case. It was the photographer's job to photoshop any flaws, if possible. From the pictures you attached, there wasn't a bad angle on the cake that would "ruin" her pictures.

I wouldn't be surprised if some of the guests touched the cake and broke a couple of flowers. I attended a wedding last weekend where I also did the wedding cake. I was shocked at how a couple of women made an effort to try and damage the bride's cake. They poked at it, put their fingers in the icing, pulled on the ribbon, pulled flowers off of it, and pulled the table linen up and down. icon_eek.gif It probably happens more than we know.

costumeczar Posted 24 Jul 2010 , 2:29am

Have you ever seen Hell's Kitchen when Gordon Ramsay goes over to the wall and bangs his head against it when he's taken all he can of the rampant stupidity in his kitchen? If I were you I'd be banging my head against the wall after listening to that wench on the phone.

cutthecake Posted 24 Jul 2010 , 2:10pm

Does she really expect you to believe that a broken petal or two on that gorgeous cake detracted from her wedding photos?
She said everything looked perfect, except the cake? Perfection is over-rated; and I predict a trip to divorce court for the little perfectionist.
Another case of the wedding overshadowing the marriage.

cakes47 Posted 24 Jul 2010 , 2:16pm

Just tell her that nature isn't perfect and you made them like that
to mimic nature!!!! icon_lol.gif

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