Ok so here's more background- my Weight Watchers leader who I love to death, asked me to make a cake for a bridal shower that was this past weekend. We hashed out all the details at the end of May.
So I went into my meeting today anticipating her response to the cake, and she said something like I thought it was going to be a white cake and a lemon cake but we got spice? (I did a stacked 6" white cake with lemon filling, and 8" carrot cake with cream cheese filling).
So I said no, it was a white cake with lemon filling and carrot cake. She said oh, that was carrot? I couldn't tell, it seemed like spice. Which is so weird because my carrot cake recipe uses 3 cups of shredded carrots & they're totally visible in the finished cake.
So I brought up the email & this is my last response to her-
" ok, so how about white cake with lemon filling for one tier & carrot for the other?" and her response was "sounds great!".
Should I send the email to her to show that was the correct order? I don't really want to "rub her face in it", and could probably let it go as it is now, but I really don't want her thinking I got the order wrong.
I was thinking of saying something like "ok I just had to go back & check now that you said something. I'm glad it worked out though, my carrot cake recipe is one of my most popular"
What are your thoughts?
Yes, absolutely send it to her. You're not rubbing her face in it, just giving good customer service by following up on her complaint.
ok that's kind of what I figured. If it was anybody else I wouldn't hesitate, I just don't want to upset her, she kinda fills a mom role for me.
I would tell her too, just because I know a lot of customers/friends are computer so much that they don't even remember what they agreed to!
It's great to have every email kept for that exact reason. Even though its a friend, just confirm that you didn't mess up...
And about the carrot cake- what did she think was the orange pieces were in the cake?? lol
thanks, that makes sense.
I know right? I have made this carrot cake recipe multiple times & it always gets rave reviews so that comment totally threw me for a loop. She said how she & her husband were debating if it was carrot or spice & once he tasted it he agreed it was spice. The only spice in there is cinnamon & only 4 tsp!
I would show it to her. It's not rubbing it in her face. She probably saw scanning and not reading and didn't see the word carrot, but I would show it to her.
Wait the question isn't whether she ordered carrot, it's whether she feels she received carrot. So I don't think sending the email would really solve anything.
no I think she thought she was getting a white cake & a lemon cake, but when I told her it was carrot she said she thought it was spice.
I sent the email already...
maybe she never had homemade carrot cake before. Maybe she only had the boxed carrot cake or something. CRAZY I never met anyone who didn't know when they were eating carrot cake. very very weird.
I know I still don't get that part. The only thing I can think of is I use baby carrots & my salad shooter to grate them, so the pieces are pretty small, but they're undeniable in the cake IMO
I think the bigger issue isn't what she order, but that she couldn't tell the difference between carrot cake and spice cake. I would have said how it was infact carrot cake and spice cake would have this and that spices where as carrot only has cinnamon.
Then, personally I would have let it drop. If she isn't really complaining, just saying they couldn't tell the difference, and isn't asking for any money back, why continue the conversation?