Cancellation Policy For Party Cakes?

Business By FH_Cakes Updated 14 Jul 2010 , 2:04am by BlakesCakes

FH_Cakes Posted 14 Jul 2010 , 12:17am
post #1 of 4

I just had my first cancellation on a party cake (cancelled day before event). I refunded the customer 80% since I needed to keep some money to cover my ingredients. On a wedding cake I would not have refunded, but this was a $65 party cake, what would you have done?

Should I make all of my customers (regardless of price) sign a contract stating the refund and all other policys?

As always, thanks for the help ladies and gents!

3 replies
PinkZiab Posted 14 Jul 2010 , 12:29am
post #2 of 4

I have the same policy for all cakes... no refunds--most CERTAINLY not the day before the event, since that's when the cake would be finished. And yes, you should ALWAYS ALWAYS ALWAYS have a contract.

myslady Posted 14 Jul 2010 , 12:52am
post #3 of 4

The customer shouldn't have gotten anything back canceling the day before the event.

BlakesCakes Posted 14 Jul 2010 , 2:04am
post #4 of 4
Quote:
Originally Posted by myslady

The customer shouldn't have gotten anything back canceling the day before the event.




I agree.

She takes the cake and does whatever she wants with it--eats it, freezes it, uses it for target practice, but SHE DOESN'T GET ANY MONEY BACK!!!!!!!!!!!!

JMHO
Rae

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