I purchased a new set of Kopykake inks for an IP4700 printer. Purchased the printer today. When I put the cartridges in all inks light up EXCEPT the blue I briefly put the black one in to see if it was the printer but it lit up straight away indicating its the cartridge not the printer.
Any suggestions on what I can do to get it working? I'm in NZ so a long way from USA where the inks were purchased.
The cartridges are the 525SET-5E.
I also have the IP4700. At this time I have not had any issues with the ink or printer...knock on wood. There is a phone number with the ink that you can call. I have read other posts saying that the tech. guy there is really hepful.
Thanks. I have emailed them and their tech person is not there at present but they have suggested I take the chip off the original ink and put it on the Kopykake tank. I will try this and hope for success
You can replace the chips if necessary. But if it doesnt light up, that does not always mean that the cartridge is defective. If the printer says it does not recognize the cartridge, then it truely is problematic. There was a law suit which is making US based cartridges suppliers (not the ink, just the cartridge) stop allowing it to light up. So as some of the suppliers run out of the old US based cartrdiges, you will find the new ones will not light up. But that being said, if the computer is stating that the cartridge is not recognized, you can do a few things if the new chip doesnt work. Make sure the contacts are clean, the ones in the printer and the ones on the cartridge. Make sure the cartridge is clicked in to place fully. Sometimes if the cartridge is not meeting up properly with the cartridge, you may have to move your cartridge a bit to the left or the right in order to make it match up with the printhead carriage. If KK doesnt put their cartridges in static free bags, it could cause a chip to go bad. Now, all our Gold Label series cartridges (which is the same series you are using) chips get tested before they ship, but it doesnt mean that your printer is lining up the cartridges a bit differently. I hope this is helpful!
Thanks so much for your reply Very interesting!
I managed to swap over the chip from the original cyan cartridge and put it on my KK cartridge and it then lit up so all going well we are all set to go.
Out of interest is there a method to cleaning the contacts on the printer and cartridges if I need to in the future? I have had a Canon IP3000 printer for a number of years and had nothing but trouble with it due to faulty cartridges when I first brought it. Fingers crossed I have better luck with this one!
Does the 3000 still work? You can clean the contacts with alcohol, but that may not be what the problem is. I have some great tricks, but really need to know what I am aiming them at!!
The 3000 does still work but it is intermittent - sometimes it will print perfect, other times it won't! Every time I used it I would have to soak the print head in water and syringe the contacts then reinstall the cartridges and then print. It was serviced by a local service agent who said it was working fine but I was wasting so much ink it just wasn't worthwhile.
According to our NZ supplier the original KK ink we were supplied with was slightly thicker than the current ink hence why it only printed once without problems. We purchased new inks at that point but the problem had already started
Email me at email@example.com and I can send you a document that will probably fix it.