Well after two days I have come to the conclusion that Provocraft should nstay out of the cake decorating business. These people know nothing about working with fondant and gumpaste. This machine is just not worth it. After 5 hours working with machine it is just not working well. I have tried everything. I get very few workable images. It has to be something so simple. I do not think I get get a refund I bought it on ebay. Just needing to vent.