Kudos To Ck Products

Decorating By mpetty Updated 13 May 2010 , 1:28am by mpetty

mpetty Posted 11 May 2010 , 12:08pm
post #1 of 6

Last Friday night I sent a very frustrated email to CK Products because I was having a horrible time trying to open a few of their dust jars. I just received a very nice email from them, telling me that they hate the jars too and are researching other alternatives. They also offered to send me replacements for the 3 jars that I had so much trouble with (the dusts flew everywhere when I finally yanked the jars open).

I was venting about the problem on last Friday night's cake club thread so thought I should give them their due credit, too. thumbs_up.gif

5 replies
iamelms Posted 11 May 2010 , 12:17pm
post #2 of 6

yay! I'm so glad they're working on those, those jars are terrible!!! thanks for letting us know that something is being done about it icon_biggrin.gif

mpetty Posted 12 May 2010 , 8:52pm
post #3 of 6

Just an update. I emailed my shipping address to CK on Monday, and the replacement dusts arrived today by UPS. That's some darned good customer service, to me! thumbs_up.gif

iamcakin Posted 12 May 2010 , 11:52pm
post #4 of 6

I LOVE this company!

They really do have customer service.
I recently really messed up an order, and they picked up on it, and called me to straighten it out!!
icon_surprised.gif

They call when something is out of stock to see if we want to substitute an item...so much better than finding out when we open a box and half of the items we need are on back-order.

BlakesCakes Posted 13 May 2010 , 1:12am
post #5 of 6

They are a great company.

I hate those pots, too. I've had some luck using a church key bottle opener like this one:

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=300355691677&rvr_id=&crlp=1_263602_263622&UA=%3F*I8&GUID=21168f9b1260a0b58305ce75fff783c0&itemid=300355691677&ff4=263602_263622

I hate to admit it--but I know I'm not the only one--that what works best are ....................your teeth icon_wink.gif

I bought some small portion cups and lids at GFS (I think you can find them at Costco & Sams, too) and once opened, I transfer the dusts to those. No more opening issues!

http://www.webstaurantstore.com/dart-100pc-1-oz-plastic-souffle-portion-cup-2500-cs/760P100%20%20%20%20%202500.html

Rae

mpetty Posted 13 May 2010 , 1:28am
post #6 of 6

Hmmm, those little cups look perfect, Rae. I'll have to stop by GFS and pick some up.

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