I called, identified myself and he answered everything I asked.
I needed a way to keep stuff still pourable. He suggested my oven, I interrupted, he interrupted me. I can do it on my counter top oven. What a concept!
Since the stuff was completely hardened for a few days I added some distilled water and set the sucker at 150.
I've been sitting with a pyrex measuring cup for a few days, wondering how to remelt the isomalt without caramelization.
It took 2 hours at 150, but it pours. No carmelization.
He actually told me an idea I have will actually work!
Yeah Dominic is really awesome. I can't believe the level of customer service he gives to all of his clients. I'm actually going to take a class with him on mold making in Massachusetts and can't wait!
I've only heard good things about him...that's awesome!!!
Yes his customer service is great...the last thing I expected was for him to answer the phone when I was placing an order!!!