ok here is her response


Michaela,

Thanks for your response. Unfortunately I did not read your emial until this morning at work so I did throw away what was left this morning at it is our garbage day today. The next time you are making a cake ( hopefully soon) please make one for my daughter(no charge) that is edible and we will gladly appreciate it in return. A full refund is not necessary as it is a wonderful gesture. As someone myself that works with customers I can understand and I know what it is to satisfy a customer.

I look foward to working with you again

(cakesdivine) no signed contract even though i may have to reconsider having one now. She sent me an email stating the flavor choices that she wanted.

My question is if she wasnt looking for a refund all of a sudden, why was she saying that a discount or basically anything less than a refund was "a slap in the face" im real confused with this customer. oh and just for laughs at the end of each email she has this

Lisa

"With God's Help We Will Do Mighty Things"

PSALM 60:

if shes a church going person why is she so nasty?

This has gotten absurd. Quoting scripture after slinging insults? Oh, I imagine that quite a few here could cite a verse or two back, but why bother? Since she found your original cake so terrible, why would she want another? oh, yes, free cake.... It's your time, and money if you choose to pursue this, but I don't get it.

Why wasn't it edible? Just because it wasn't the right flavor cake? Man, that must be one spoiled, picky, brat of an 8 year old.

Tell since she was so unhappy with the cake you made for her that you have decided to quit making cakes all together and will never ever make another cake again therefore you won't be able to do a free one for her daughter.

Or better yet tell her you specialize in inedible cake so you don't think you'll be able to accomdate her request for a free cake.

Either way I would match her crazy ass responses with some of my own.


Bump

I can't believe that her idea to fix the situation is to have the same baker who baked her an "inedible" cake make her another one. That is absurd. If I had something I didn't like, I wouldn't want another one! I would really drag my feet to make that other cake.

The cake was so inedible she wants another one for free? Reminds me of the old joke: "The food here is so awful, and such small portions!"

I'd say "I'm sorry you were not satisfied with the cake" and not offer her anything else. I'd make sure I was too busy to fill any future order she may try to place. This one is trouble and not worth the hassle.

ok.......................hold the train!!!!!!

She wants another FREE cake to make up for the one that was INEDIBLE??????


This woman is DEFINITELY fishing for a free cake. I would tell her that due to the increased size of the other cake that she got in addition to you not realizing the amount of hours that would go into this order that you already gave her 2 FREE cakes...and that if you give her another you'll be in the hole!


There is no way I would give this woman another cake!

Oh and as for the Bible verse............tell her you've got one for her

Matthew 7:23

There are plenty of people that claim to be "christians"....trust me on that!! Just because they profess it, doesn't make it so!

Don't even respond anymore to this woman anymore even if she reaches out to you again - just ignore her altogether.

I think that she loved the cakes so much that she is dying for another but doesn't want to pay-so tell her where to go!
if you do give her a free cake, make it a 4 inch sponge with only buttercream filling and topping, then ensure that she drives the 1 hour to pick it up!

Here's my 2 pennies. She would get no more apologies. She's trying to get over on you & thinks that all her ridiculous complaining is gonna do it. She has changed her story she sounds like a liar & if you really didn't make any money off the cakes then she owes you money. How dare she say she wasted her money. If they ate cake & don't care how much was or was not eaten that's tough cookies for her. All I see she may be entitled to is what you originally offered which was the 10% off her next order for the flavor mixup. The too much filling thing is absolute non-sense. I strongly doubt the cake was even thrown out and I have never known a kid that complains about cake. I don't know too many adults that complain about cake for that matter. Who is she kiddin? You'll do better losing her as a customer. seriously. WHEW!!!!! I'm done ranting for now.

If this was my customer I would write her off as just a little too complicated to deal with. Talk about taking the fun and profit out of caking! She would go on my All Booked Up List for sure, no matter what she wanted.

Okay at this point I think you have two options:

Either stop all communication with her entirely (my first choice)
or
Email her and tell her that you are standing by your original offer of 10% (or whatever it was) off her next PAYING order. Tell her this is all that you are offering her and the offer expires within 6 months or whatever. She can take it or leave it.

This is getting completely out of hand and you need to take charge and put a stop to it so that she knows you mean business.

I vote you just tell the nutcase to kiss your A$$

at first I was all about giving her a discount, but since she keeps changing her story, I think she's just looking for a freebie.

Or you could just do her an 8" cake just to shut her up, and then block her LOL

Just the way she phrased her request (a cake "that is edible") would make me not make her a free one. That was really quite nasty. I can't imagine making that kind of remark to someone and still be willing to eat what they made. I would be afraid they would use something like exlax instead of chocolate in it. I would not want to make another cake for her, and you most certainly don't want her to run your business for you and dictate your terms.

Yeah I can't get over the "edible" cake thing. That was totally uncalled for and very rude.

go by her a 8" round at wal-mart for $7.99 and really show her inedible!! lol

As a matter of fact, I'd REFER her to be someone else's customer...simply say "I apologize for your dissatisfaction with my recent service to you. I do hope that in the future you are able to find someone whom you feel better suits your needs. Thanks for your business." That's IT, no free cake, no refund, no more cakes in the future and no apology for YOUR hard work. She can move on to something/someone else to complain about.

I agree with everyone else - it really sounds like shes trying to get another free cake and even though she said your last cake was "inedible" she obviously enjoyed it enough to want another.

I would leave it at where its at, I would'nt ever respond to her last email and forget about her.

I cannot believe she just called your cakes inedible and then asked for another one for free! Seriously? And over the amount of filling? Girlfriend is a nutbar, no way would I make her another cake.

WOW! She was definitely fishing for a free cake! And for her to bring the inedible thing back up.. NOW that was a slap in your face! I agree.. buy an inedible Walmart cake! Heck.. crush her up some cookies for the top!