When They Don't Like The Cake... Vent

Decorating By Mug-a-Bug Updated 23 Mar 2010 , 7:29pm by erinalicia

Mug-a-Bug Posted 21 Mar 2010 , 5:01pm
post #1 of 28

I'm so irritated right now. My friend's employer wanted a cake for her daughter's birthday (St. Patty's Day, but the cake was today). My friend just dropped it off at the party (Abigail's Cake, in my photos).

There was a zillion emails back and forth about this cake. She said she liked the green cake (also in my photos) with the bow and scrolls, but wanted it more girly with some pink flowers or something. She also said she liked my 'My Little Pony Cake'.

NEVER did she say she wanted the cake to be green. So immediately I get a text from her that says Cake looks nice. Thx - but I thought u would include some green?" and then another one that said something about she thought I would do it green since she was a St. Patty's Day baby.

Well, maybe you should have said you wanted a green cake?? She told me to just 'run with it', so I took that to mean I had creative freedom. Even if I delivered a total cake-wreck, shouldn't she be enjoying her daughter's 2nd birthday instead of texting me? I think I will be busy the next time this lady needs a cake. thumbsdown.gif

27 replies
antonia74 Posted 21 Mar 2010 , 5:09pm
post #2 of 28

I'm sorry that confusion happened to you. Maybe next time you should do a quick sketch for your clients, or at least a summary description? If only to make it easier to "see" what she's asked for and what you understood. It would benefit you too really.

Now, I didn't read your emails back and forth and have only a very limited understanding of what she asked for....but from this line in your post, I'd have expected to be getting a green cake with some addition girly pink details too...


She said she liked the green cake (also in my photos) with the bow and scrolls, but wanted it more girly with some pink flowers or something.

catlharper Posted 21 Mar 2010 , 5:22pm
post #3 of 28

this is why I always sketch out the cake and have them sign off on it. That way if they come back on a blue cake and say they didn't want blue I can bring out both the contract and the sketch that shows a blue cake. CYA is a big part of dealing with clients sad to say.

PinkZiab Posted 21 Mar 2010 , 7:24pm
post #4 of 28
Quote:
Originally Posted by antonia74

but from this line in your post, I'd have expected to be getting a green cake with some addition girly pink details too...


She said she liked the green cake (also in my photos) with the bow and scrolls, but wanted it more girly with some pink flowers or something.




This wording, too, would lead me to believe she wanted a green cake, with the ADDITION of some pink details to make it girly.

Regardless, in the future you need to get a contract with all of the details explicitly spelled out (i.e., green cake, pink flowers, etc. etc.). Even if the client is giving you full creative freedom, get a contract, signed by them, that clearly states "Client has given permission for full creative license as to decoration/design of the cake" (and if there are any limitations to that, such as "...as long as it includes the color pink somewhere" or "as long as the predominant color is green"). Include that wording and have the client initial next to the details of the design to ensure that they have read it thoroughly and you BOTH understand what the expectations are for the end product.

indydebi Posted 21 Mar 2010 , 7:33pm
post #5 of 28

After all of the emails back and forth, do you send a "final" email that summarizes what the order is? Something along the lines of:

"the cake will be a 2-tier, 6" white flavor and 10" chocolate flavor. Iced in green BC with pink floral accents. Large pink bow will be on front of cake. Wording on side of 10" cake to be "Happy Birthday Sally Sue."

Much easier to have a summary all in one paragraph than to flip back thru 7 or 8 emails to say "you said blah blah in this email and we agreed to blippity blop on that email."

tesso Posted 21 Mar 2010 , 7:36pm
post #6 of 28

green or not.. i just wanted to say that the cake is beautiful. thumbs_up.gif

I do sketches, and a summary attached to contract just for this purpose and I have a place for them to initial on each page so that they cant say..I didnt see that page...

leah_s Posted 21 Mar 2010 , 9:13pm
post #7 of 28

I would have expected a green cake with pink flowers on it.

AKS Posted 21 Mar 2010 , 10:46pm
post #8 of 28

From what you said, it seemed to me like she liked the green cake's concept, but wanted it more girly with some pink accents. I think I might have expected a cake with pink accents on it. Regardless, the cake is absolutely stunning. You should be proud of it.

Mug-a-Bug Posted 21 Mar 2010 , 11:05pm
post #9 of 28

Thanks for the replies. Can't please 'em all right? I practically GAVE that cake away, so I won't be too upset if she wasn't happy.

Win Posted 21 Mar 2010 , 11:10pm
post #10 of 28

Your cake is great as are all of them in the photos; however, just based on what you have stated (and I realize they were not verbatim quotes) I, too, would have expected accents of green and pink. The cake you posted looks much like a Christening cake. I think as I read it, I expected to find in your gallery a white cake with a green bow and pink accents for Abigail and that the customer was being nit-picky...

edited for typo

sadsmile Posted 21 Mar 2010 , 11:26pm
post #11 of 28

it's obvious she was expecting green on the cake somewhere and with pink flowers. Although the cake is your best work yet and is absolutely gorgeous-it's all White with the slightest hint of pastel pink. She was expecting color like in the My Little Pony cake.

Mug-a-Bug Posted 21 Mar 2010 , 11:36pm
post #12 of 28

Actually, it wasn't white, it was pink. (Hard to see in the picture). If she was expecting a green cake she should have said, "I want a green cake" with clashing pink flowers. BUT, she said to 'run with it'. She said she liked two cakes from my photos and I was supposed to assume she wanted a green cake? icon_confused.gif I took the bow from the green cake and the flowers from the other one. I'm not a mind reader, she should have said she wanted green.

sadsmile Posted 22 Mar 2010 , 4:30am
post #13 of 28

Don't take it so hard. No the colors are not what she wanted or said she liked about your other cakes. But... It is an absolutely lovely cake and your bow seriously rocks!!!! And you can put this behind you as learning experience.

mamawrobin Posted 22 Mar 2010 , 4:39am
post #14 of 28
Quote:
Originally Posted by leah_s

I would have expected a green cake with pink flowers on it.




Ditto.

KarmaStew Posted 22 Mar 2010 , 8:25am
post #15 of 28

Wow.... you're a little defensive. Pink and green don't 'clash' -- they complement each other. I would definitely have expected a green cake with pink flowers/accents. When someone tells me to 'run with it', I wouldn't ever change the color completely from what they had showed me. I would maybe incorporate the pink flowers and/or other oink accents, but I wouldn't change it.

bbmom Posted 22 Mar 2010 , 9:51am
post #16 of 28

The cake is really pretty,ut I agree with the others about your original quote-she wanted a st.patty's day cake, like the grren one she'd seen but with pink, girly and my little pony. I was totally not expecting a white cake, no pink, no green, nothing st.pats at all. Pretty cake, not what she asked for.

hilly Posted 22 Mar 2010 , 1:05pm
post #17 of 28
Quote:
Originally Posted by leah_s

I would have expected a green cake with pink flowers on it.




Ditto, and I think pink and green look great together. The cake was gorgeous though. icon_smile.gif

pianocat Posted 22 Mar 2010 , 1:38pm
post #18 of 28

I would have expected green with pink accents. But your cake is gorgeous.

TexasSugar Posted 22 Mar 2010 , 3:43pm
post #19 of 28
Quote:
Originally Posted by indydebi

After all of the emails back and forth, do you send a "final" email that summarizes what the order is? Something along the lines of:

"the cake will be a 2-tier, 6" white flavor and 10" chocolate flavor. Iced in green BC with pink floral accents. Large pink bow will be on front of cake. Wording on side of 10" cake to be "Happy Birthday Sally Sue."

Much easier to have a summary all in one paragraph than to flip back thru 7 or 8 emails to say "you said blah blah in this email and we agreed to blippity blop on that email."




This is what I do. And I agree it is so much easier to have it all in one place to refer to. It is also so I can double check I understand what they want and they can see exactly what they are getting.

Mug-a-Bug Posted 22 Mar 2010 , 4:18pm
post #20 of 28

Good advice. I will for sure do that next time.

Chickycakes Posted 23 Mar 2010 , 3:04pm
post #21 of 28

Well, she did say I like your green cake BUT with SOME pink details. So yeah, green with pink.

She seemed nice enough about it. It's always best to sketch something out to make sure everyone knows what to expect. icon_biggrin.gif

Mug-a-Bug Posted 23 Mar 2010 , 3:19pm
post #22 of 28

Yeah, and she also said she liked my little pony cake. She should have been more specific if she wanted something specific. I like your green cake does not equal I want my cake green.

sadsmile Posted 23 Mar 2010 , 5:42pm
post #23 of 28

For some people it does. I made my cousin's daughter's birthday cake and we spent a lot of time looking at stuff and when she wanted something she said... I like that bow, I like that pink and green cake, I like those flowers, I like those pink ladybugs if you can do it. So I took all of her likes and made sure to incorporate those specific things on the cake design. Some people just don't put things straight up, " I want..." I actually find that refreshing and less demanding. There are lots of different people and everyone communicates differently. If you haven't heard, "I want this and that...", then pay attention to what they say they like, because that is what they want.

Chasey Posted 23 Mar 2010 , 6:08pm
post #24 of 28

Without looking at your photos, I assumed she wanted a green cake with pink flowers. But, I just looked at your cakes and I don't even see a GREEN cake. I see a green bow and green scrolls. I would have assumed she meant make me a bow or scrolls like the green one and add pink colored flowers like the ones on the My Lil Pony cake. Not that the cake was supposed to be green...although I can see how she would assume you would make the icing green perhaps since she told you the baby was born on St. Patty's Day. That was her fault for not being specific if she really had her own idea for the colors!

Mug-a-Bug Posted 23 Mar 2010 , 6:29pm
post #25 of 28
Quote:
Originally Posted by Chasey

Without looking at your photos, I assumed she wanted a green cake with pink flowers. But, I just looked at your cakes and I don't even see a GREEN cake. I see a green bow and green scrolls. I would have assumed she meant make me a bow or scrolls like the green one and add pink colored flowers like the ones on the My Lil Pony cake. Not that the cake was supposed to be green...although I can see how she would assume you would make the icing green perhaps since she told you the baby was born on St. Patty's Day. That was her fault for not being specific if she really had her own idea for the colors!




THANK YOU! icon_surprised.gif

scociny Posted 23 Mar 2010 , 6:47pm
post #26 of 28

If I were the client, I wouldn't care that it wasn't green because that cake is gorgeous!!! I would just chalk it up as a lesson learned and sketch something next time and email it to the client to make sure you are on the same page. What is obvious to one person(especially in writing) may not be to another. Again, great job on the cake!

mamawrobin Posted 23 Mar 2010 , 7:11pm
post #27 of 28
Quote:
Originally Posted by scociny

If I were the client, I wouldn't care that it wasn't green because that cake is gorgeous!!! I would just chalk it up as a lesson learned and sketch something next time and email it to the client to make sure you are on the same page. What is obvious to one person(especially in writing) may not be to another. Again, great job on the cake!




I have to agree. I wouldn't have complained simply because the cake is so pretty.

erinalicia Posted 23 Mar 2010 , 7:29pm
post #28 of 28

Very pretty cake, but totally not what I expected to see. Your interpretation reminds me of a christening or baptism cake.

Like others have said I would have been expecting something like the green bow and maybe some of the quilled scrolls, but with some pink flowers incorporated. Not everyone's vision is the same and communication is always the key. You aren't going to please everyone all the time.

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