Fondx Issues

Decorating By ssunshine564 Updated 25 Jan 2010 , 9:47pm by Katie-Bug

ssunshine564 Posted 22 Jan 2010 , 4:27pm
post #1 of 7

I have been using Fondx and it has been working great, but the last bucket I purchased had like grains of sugar or salt in it. I kneaded it but it still didn't help and when I rolled it out it felt like sandpaper. Has anyone had this problem?

6 replies
pattigunter Posted 22 Jan 2010 , 4:37pm
post #2 of 7

I have a new bucket and its fine. You might want to call your vendor and complain. Maybe they'll replace it for you

ssunshine564 Posted 22 Jan 2010 , 4:42pm
post #3 of 7

I contacted the vendor and he is getting with the manufacturer to see if there is a problem with the batch that I have. Thanks

Rylan Posted 22 Jan 2010 , 6:44pm
post #4 of 7

I usually just contact the manufacuterer and they replace it right away. Their customer service is great.

ssunshine564 Posted 22 Jan 2010 , 7:28pm
post #5 of 7

I contacted Fondant Source, that is where I purchased the product, and they have contacted the manufacturer. In the meantime they are replaceing my fondant free of charge. Those guys are the best.

cylstrial Posted 23 Jan 2010 , 4:10pm
post #6 of 7
Quote:
Originally Posted by ssunshine564

I contacted Fondant Source, that is where I purchased the product, and they have contacted the manufacturer. In the meantime they are replaceing my fondant free of charge. Those guys are the best.




That's good! Sometimes that just happens. I had a terrible batch of Satin Ice a few months ago. I mean there were at least 50 little balls of HARDENED powder sugar. Rolling out that fondan was terrible!

Katie-Bug Posted 25 Jan 2010 , 9:47pm
post #7 of 7

I've had problems with the last two buckets...they're horribly sticky! I mean, stright from the bucket- no color added- it sticks to my hands like chewing gum!!

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