Oh honestly!! You do NOT need reinforcement from here! Your cakes are FANTASTIC! Perfectly straight sides, tops, tiers stacked perfectly, smooth bc, creative, I could go on and on. It's obvious you're not a newbie to wedding cakes either. I'm certain she must be having buyers' remorse. I really wish you had pictures, I would love to see what perceived 'wrong' she was done! I certainly wouldn't give in to her. For future reference, maybe you need to have your clients sign off on their cakes once delivered/set-up? I realize that would be difficult with a bride, but in this age of sue happy people it could certainly help. I wouldn't give her another second of my time if I were you.
After several requests for information this is her latest email. If she can't tell me what's wrong, then the matter is over in my opinion. After she said her hubby was coming, I take that as a threat and no way will I meat her. This is the latest email.
As I stated before, the product you delivered did not meet our expectations, for several reasons. What is there to research? But I would like to sit down, face to face, and talk it out. We may end up agreeing to disagree.
However, as the business owner, I would think you'd be eager to try to resolve a customer complaint. You're in a very personal business and you're telling me that email is the only way you will communicate with me? That is completely unfair and unexpected as I could count the number of emails between us on one hand, up until this point.
So, I ask again, will you provide a convenient time for us to come by? In the meantime, I will prepare a detailed list of why it did not meet our expectations to send to you before our meeting so that you can "research."
This chick is not playing with a full deck. What is unfair about email? Unexpected yes because this chick's got an agenda. She's acting like this is school or something and you gotta go to the principals office or something. Patronizing, condesending.
I say, unleash the bitch, she's pushing hard.
I'm sure I look sweet and stupid but the bitch will be unleashed if i'm pushed.
Andrea
I wonder if any of the other vendors have been bothered like this by them?
I'm calling the venue today to see if they are having problems with her. Here's the picture. She designed this cake from top to bottom. Peacock feathers with dark purple and red roses to me was not a good choice, in my opinion.
Andrea
Ha ha ha! I had a client like this one, too. She designed the whole cake herself (you know the ones who come in with a sketch that they shove in your face.) Well, turns out she didn't like the way that two tiers lined up in the real thing, so she emailed to complain that they were "disappointed" in how the cake looked! I emailed her back to say that the reason one tier looked shorter was that she had put vertical stripes on one tier, and a horizontal band at the base of the tier above that. Duh, that's going to make the upper tier look shorter than the one below it.
Your customer is probably going to complain that the colors that SHE chose were too dark!
I can't wait to hear about the meeting!
good luck!
Holy cats, I can not even believe her! What a nut job. I can not even imagine why she can not just tell you what she thought was wrong through an email or a phone call. Unless she is bringing you the entire uneaten cake, ha.
I am waiting to hear how this one turns out. Good luck!!!!
I don't need a lawyer. She doesn't have a leg to stand on. The judge would throw the case out and no one would represent her for a $600.00 that was eaten. For now i'm just ignoring her until I get "the list" of complaints. I'm still never going to meet her at the studio. I won't give her the satisfaction.
Andrea
No, I don't mean you need a lawyer in this particular case. It's just a good idea to have one so you can reply to nitwits like this: please forward your list of complaints to my attorney for review.
That's usually the last time you hear from jerks like that.
I agree that this behavior must have worked for her in the past, but not on me. I hate to say "kiss my butt" but i'm so there. I don't have time for this. We will all just have to wait until she makes her next move.
Andrea
Don't worry, Andrea, you grow out the hating to say it thing--it's just a 'phase'. 
"to discuss the product your company provided for our wedding"???? Oh brother! This screams form letter! I'll bet everyone from the florist to the parking valet got one of these. I'd love to find out who planted this idea. Oh, and I'd also love to find out WHAT THE H3LL IS WRONG WITH PEOPLE?????
sorry... hormone week... 
"to discuss the product your company provided for our wedding"???? Oh brother! This screams form letter! I'll bet everyone from the florist to the parking valet got one of these. I'd love to find out who planted this idea. Oh, and I'd also love to find out WHAT THE H3LL IS WRONG WITH PEOPLE?????
sorry... hormone week...
You know what it sounds like to me? Sounds like a little girl trying to sound all grown up.
I spoke to soon. She just emailed two hours ago. Same crap, no complaints. I got nasty in the reply email. I hope she screams" my lawyer "because she's going to find out that she's paying for my lawyer too . Always read the contract you sign.
Andrea
Here it is...
I have not responded to you because you still have not done what I asked.
Let me explain that in any business you must have a complaint and there is
none at this time. Until I have your list I cannot begin to attempt to
understand. Your emails have been nothing more than patronizing and
condescending. I have never spoke to this way or ever disrespected you.
In twenty years of retail business I have never had complaint without a realcomplaint verbally said. We can just keep going around and around but
please do contact me until there is a real complaint.
" i have a complaint!! I paid more than I really wanted to! I want you to give me back some of my money! I shouldn't have ordered so many flowers..... oops, this is the cake lady, oh i forgot whom i was talking to... i sent this stupid email to everyone i dealt w/ for my wedding.... "
" i have a complaint!! I paid more than I really wanted to! I want you to give me back some of my money! I shouldn't have ordered so many flowers..... oops, this is the cake lady, oh i forgot whom i was talking to... i sent this stupid email to everyone i dealt w/ for my wedding.... "
^^^ ^^^ for sure!
Game on!
Think I'd say, spit it out already or talk to my lawyer. Geez Louise.
Do you link to here from your website? Is she following along with us?
OHHH, now i'm mad. She said my cake was dry. It's time for a duke out with boxing gloves. I'm not giving her a penny! The designs are just as she wanted. I did think it was weird that she only wanted the monogram on one side, but that what she asked for and that's what the contracts states. Any imput for a reply. I really want a hum dinger
(Her complaints)
The scroll work design was sloppy, hugely inconsistent, and does not reflect the
quality of work on display in your shop and in the portfolios we viewed.
2. The monogram design was sloppy, off centered, and does not reflect the quality of work on display in your shop and in the portfolios we viewed. I was actually embarrassed so I turned the monogram around to the back.
3. The rhinestone decoration between our initials is hardly noticeable. Furthermore, there is a blotch in the icing where it appears as though something was taken off or fell off of the cake.
4. The scroll work design was to be on all sides of every tier of the cake, with the exception of the front middle (monogram side).
We feel as though you did not attend to the details of our cake with the care you described during our initial cake tasting appointment. We looked forward to your cake because we were so impressed with how good the samples tasted and the creativity you displayed. The passion that you conveyed and sold us did not seem to extend to our wedding cake. We had every confidence in your skills and your company and eagerly anticipated the finished product only to be extremely disappointed with the end result.
Now when all is said and done, the most important factor when it comes to cake is how it tastes. We would be willing to overlook the blemishes if the taste of the cake made up for it. However, the most substantial disappointment was that the cake was dry and did not taste nearly as good as the samples! I was heartbroken to discover that most of the cake was thrown away because it tasted bad. Much to my dismay, the majority of my guests took one bite, spit the cake out and threw it in the trash!
Not only did it not look representative of a baker who has been in business for 20 yearsto add insult to injury, it tasted awful! We now regret not being able to highly recommend your company due to your apparent lack of concern for how your product negatively affected our special day.
Although I can never get this day back and consequently, you will never be able to fully rectify this, I am requesting a refund of all the money I paid to your company as a measure of remorse and goodwill.
Some comments made by my guests
Butter and powdered sugar [icing] to hide a dry cake.
The cake did not match the elegance of the day and the wedding.
This cake is horrible.
Quote by @%username% on %date%
%body%